Shray Pawar
Summary
Senior Product Manager with 9+ years of experience building and scaling AI, EdTech, Retail, and SaaS products. Proven track record in owning product strategy, AI-driven workflows, roadmap execution, and stakeholder alignment across global teams. Experienced in delivering AI Voice Assistants and AI Tutors under tight timelines with measurable business impact.
Overview
2026
2026
years of professional experience
1
1
Certification
Work History
Senior Product Manager
Konze India Pvt Ltd
12.2025 - Current
- Own end-to-end product strategy and delivery for AI Voice Agents and AI Tutor platforms, focusing on automation, accuracy, and user experience.
- Led AI voice appointment booking and outbound call workflows, improving operational efficiency and customer engagement.
- Identified system gaps across conversation flows, APIs, and knowledge bases; translated insights into execution-ready roadmaps.
- Designed and optimized AI agent conversation flows, dialog logic, and role-based behaviors using industry best practices.
- Partnered with leadership, engineering, data science, and external vendors to deliver high-impact AI initiatives on schedule.
- Conducted domain research across Education and Immigration to inform AI use cases and roadmap prioritization.
Product Manager
TechBlocks Consulting Pvt Ltd
02.2024 - 10.2025
- Led delivery of key customer experience initiatives (tracking & post-purchase), reducing issue resolution time by 50% and improving agent productivity.
- Improved Resolution Center and chatbot experience, reducing response time by 40% and increasing CSAT by 20%.
- Owned roadmap planning and sprint execution across US and India teams, achieving 95% on-time releases.
- Drove data-informed decisions using conversion, impression, and engagement metrics, resulting in 15% conversion uplift.
- Developed and executed GTM strategies across Retail and Digital Health, reducing time-to-market by 35%.
- Collaborated with Sales and Marketing to accelerate enterprise deal closures by 25%, contributing to multi-million dollar pipelines.
Independent Product Consultant (Freelance)
Upwork | Alchemist Accelerator
07.2023 - 01.2024
- Delivered product discovery and feature development for SaaS and AI-driven products, collaborating with global design and engineering teams.
- Partnered with Product Heads to identify user pain points, propose solutions, and improve product adoption.
- Used user feedback and analytics to drive strategic changes, improving customer satisfaction by ~25%.
- Operated independently across stakeholder communication, execution, and delivery.
Product Manager
Radiant Infonet Pvt Ltd
New Delhi
12.2022 - 06.2023
- Led cross-functional teams (UI/UX, Engineering, QA, DevOps) to deliver 20+ features across EdTech and Agritech platforms.
- Defined product strategy and roadmaps for MVP and subsequent releases, improving feature adoption by 20%.
- Authored PRDs, designed user flows, and managed delivery via JIRA and Agile ceremonies.
- Improved customer satisfaction by 15% through KPI tracking and user insight-driven enhancements.
- Championed Agile adoption as Scrum Master, improving sprint predictability by 25%.
Sales & Operations Leadership
BYJU’s | Skill Circle | Digital Vidya | Valiant Business Media
04.2013 - 08.2021
- Drove 15% MoM revenue growth through consultative selling and market insights.
- Drove partnerships and revenue growth, increasing market presence by 25%
- Headed sales efforts, managing programs, and achieved a 20% boost in revenue.
- Achieved 15% revenue growth and 20% increase in customer satisfaction by leading cross-functional team.
- Led product launches contributing to 25% revenue uplift.
Product Management Internships
Mendios Technologies | The Entrepreneurship Network | 2021–2022
2021 - 2022
- Conducted market research, competitive analysis, and user interviews to support roadmap prioritization.
- Assisted in PRDs, wireframes, and GTM planning, contributing to faster feature delivery.
- Presented insights and recommendations to senior stakeholders.
Education
Post Graduate Program - Product Management
Duke University & UpGrad
01-2022
B.Tech - Computer Science
Medi-Caps University
Indore01-2012
Skills
Product Management
- Product Strategy, Roadmaps, OKRs
- PRDs, Backlog Prioritization, Discovery
- Stakeholder Management, GTM
AI & Data
- AI Voice Assistants, AI Tutor Systems
- Conversational AI, Prompt Design
- Analytics, AARRR, KPIs
Delivery & Tools
- Agile / Scrum, Sprint Planning
- ElavanLab, ChatGPT, Claudeai
- JIRA, Figma, Miro
- Google Analytics
Websites
Certification
• CE Program in Product Management, 12/2022
• AI Tools Workshop, 2025-26
• Technology for Product Managers, 12/2022
• Generative AI for Product Managers, 06/2022
• B2B Go-to-Market Strategy, 03/2025
• Servant Leadership - Key Mental Shifts, 03/2014
• AI Tools Workshop, 2025-26
• Technology for Product Managers, 12/2022
• Generative AI for Product Managers, 06/2022
• B2B Go-to-Market Strategy, 03/2025
• Servant Leadership - Key Mental Shifts, 03/2014
Projects
• AI Voice Agent – Delivered AI-powered appointment booking and outbound call workflows.
• Michaels E-commerce – Improved tracking and post-purchase experience.
• Navankur – Defined roadmap and delivered MVP for Agri-tech marketplace.
• Testa – Built scalable online assessment and remote proctoring platform.
Timeline
Senior Product Manager
Konze India Pvt Ltd
12.2025 - Current
Product Manager
TechBlocks Consulting Pvt Ltd
02.2024 - 10.2025
Independent Product Consultant (Freelance)
Upwork | Alchemist Accelerator
07.2023 - 01.2024
Product Manager
Radiant Infonet Pvt Ltd
12.2022 - 06.2023
Sales & Operations Leadership
BYJU’s | Skill Circle | Digital Vidya | Valiant Business Media
04.2013 - 08.2021
Product Management Internships
Mendios Technologies | The Entrepreneurship Network | 2021–2022
2021 - 2022
Post Graduate Program - Product Management
Duke University & UpGrad
B.Tech - Computer Science
Medi-Caps University