Google Analytics tools
Years of professional experienced
Devesh (Savy) K.
Insides Sales Specialist
Greater Noida,Uttar Pradesh
Summary
I have more than three years of experience in sales and customer service in various domains such as consulting, lead generation and insurance. I have a proven track record of achieving and exceeding sales targets, developing strong customer relationships and resolving account issues. I have also demonstrated leadership skills, technical proficiency and problem-solving abilities in my previous roles. I am looking for a challenging and rewarding opportunity to leverage my skills and expertise in a dynamic and growth-oriented organization.
Overview
3
3
1
1
Google Analytics - Certified
1
1
Digital Marketing Services - Oxford Learning Lab - Certified
1
1
Analytics Marketing - Certified
1
1
ChatGPT Marketing - Certified
1
1
Meta Marketing Analytics - Coursera
Work History
Inside Sales Specialist
Practo Technologies Pvt Ltd
Bengaluru
10.2022 - 08.2023
- Cultivated relationships with clients to identify and meet product needs and establish trust and rapport.
- Analyzed customer needs and requirements then provided comprehensive product knowledge and guidance to help clients on product selection.
- Developed and implemented sales strategies to increase customer loyalty and retention.
- Utilized data and analytics to identify target markets and understand customer needs.
- Met or exceeded sales targets 80% and quotas to contribute to overall sales goals and revenue of company
Telesales Executive
Kanak Elite Services Pvt Ltd
Noida Sector 6
07.2020 - 12.2020
- Educated customers on product and service benefits, explaining features and answering questions.
- Generated leads and established relationships with potential customers through outbound telephone calls.
- Developed extensive knowledge of products and services to better assist customers.
- Attained [2000$] in sales targets on monthly basis.
- Negotiated pricing and payment terms with customers when possible to close deals.
- Generated leads and established relationships with potential customers through outbound telephone calls.
Customer Service Associate
MBA Consulting Pvt Ltd
Noida Sector 16
12.2019 - 06.2020
- Worked in call center environment handling manual and automatically dialed outbound calls.
- Developed strong relationships with customers to faster timely payments and account resolution.
- Resolved customer disputes and disagreements through professional, calm communication to find mutually beneficial solutions.
- Regularly monitored accounts to identify overdue balances and potential areas of risk.
- Completed training in credit management and civil court practices to maintain up-to-date legal knowledge involving collection practices
- Executed inbound or outbound [350] calls Per Day and converted [3.5]% of calls marked payment done
Education
High School Diploma -
Atomic Energy Central School
Uttar Pradesh India 04.2016 - 2017.06
Senior Secondary School - Science
SVBM Public School
Aligarh 07.2018 - 2019.10
Skills
Consultative sales strategies
Software
MS EXCEL & MS POWER POINT
Canva & Adobe
Semrush
Google AdSense
WordPress & Hostinger
Certification
Google Analytics - Great Learning Academy (https://verify.mygreatlearning.com/verify/SJBVQAFN)
Timeline
Meta Marketing Analytics - https://coursera.org/share/7efa431a0853216d6d54bf2014a10d6c
01-2024
ChatGPT Marketing - Great Learning Academy (https://verify.mygreatlearning.com/verify/PSOQFZTQ)
12-2023
Analytics Marketing - Great Learning Academy (https://verify.mygreatlearning.com/verify/PYRTSPCU)
12-2023
Digital Marketing Services - Oxford Learning Lab (https://www.udemy.com/certificate/UC-f87490f7-333b-49e4-adab-a9ce169ce8f6/)
11-2023
Inside Sales Specialist
Practo Technologies Pvt Ltd
10.2022 - 08.2023
Telesales Executive
Kanak Elite Services Pvt Ltd
07.2020 - 12.2020
Customer Service Associate
MBA Consulting Pvt Ltd
12.2019 - 06.2020
Senior Secondary School - Science
SVBM Public School
07.2018 - 2019.10
High School Diploma -
Atomic Energy Central School
04.2016 - 2017.06
Google Analytics - Great Learning Academy (https://verify.mygreatlearning.com/verify/SJBVQAFN)
2022-07
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