Devindra Hiremath
Banker
Vijayapur,KARNATAKA
Summary
Dynamic professional with extensive experience in business development and staff management at IDFC First Bank LTD. Proven ability to drive sales initiatives and enhance customer satisfaction through strategic planning and effective communication. Skilled in data analysis to inform decisions and exceed performance metrics, while fostering strong client relationships and team engagement.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Area Head-Mortgages
IDFC First Bank LTD, Bagalkot
Bagalkot
10.2019 - Current
- Researched key competition, retail sector trends and current trading opportunities for new initiative ideas.
- Trained facility managers on company policy and procedure for similar performance throughout cluster.
- Implemented trending initiatives to help drive sales across cluster.
- Analyzed sales data to manage cluster performance and make informed financial decisions.
- Monitored facility managers and staff performance through quarterly review assessments.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Established team priorities, maintained schedules and monitored performance.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Set aggressive targets for employees to drive company success and strengthen motivation.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Managed senior-level personnel working in marketing and sales capacities.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Defined clear targets and objectives and communicated to other team members.
Relationship Manager Microhousing
DCB Bank LTD, Bagalkot
Bagalkot
07.2017 - 10.2019
- Creating the leads by Marketing Activities.
- Collecting logins, Property Documents and loan disbursement.
- Cross sale of Gold loan, Current account, SB account and Life Insurance.
- Good Collection Practice.
- Providing services to the customer.
- Developed and cultivated lucrative relationships with both new and existing clients through effective communication and exemplary interpersonal skills.
- Communicated regularly with clients to understand needs, evaluate current product use and cross-sell new products.
- Built and maintained relationships with new and existing clients while providing high level of expertise.
- Achieved goals for sale of bank products and services and exceeded performance metrics for customer service.
- Analyzed customer data to identify areas of improvement and maximize customer satisfaction.
- Participated in staff meetings to discuss innovative strategies to improve services.
Senior Customer Relationship Officer
Vistaar Financial Services Pvt Ltd, Mudhol
Mudhol
07.2014 - 07.2017
- Creating the leads by Marketing Activities.
- Collecting logins, Property Documents and loan disbursement.
- Good Collection Practice.
- Providing services to the customer.
Sangam Manager
SKS Micro Finance LTD, Athani
Athani
12.2009 - 07.2014
- Maximized performance by monitoring daily activities.
- Accomplished multiple tasks within established timeframes.
- Developed and maintained relationships with customers.
- Maintained professional, organized, and safe environment for employees and patrons.
- Good Collection Practice.
Education
Bachelor of Arts -
Rani Channamma University
Belgaum01.2014
PUC 2nd year -
SB PU College
Kalakeri01.2008
Matriculation -
Shree Basaveshwar High School
Kalakeri01.2006
Skills
- Business Development
- Staff Management
- Creative merchandising
- Strategic planning
- Business planning
- Sales and marketing
- Planning and Coordination
- Decision-Making
- Self-Motivated
- Interpersonal Communication
Languages
Kannad, Hindi, English
Affiliations
- Leader in NSS Camp
- Participated in inter College cricket Match
Languages
Kannad
First Language
English
Intermediate (B1)
B1
Hindi
Intermediate (B1)
B1
Accomplishments
- Winner of the Bharat Ki Shaan Award at IDFC First Bank for Q2 2022-23
- Winner of the Bharat Ki Shaan Award at IDFC First Bank for Q3 2022-23
- Winner of the Bharat Ki Shaan Award at IDFC First Bank for Q4 2022-23
- Winner of the Bharat Ki Shaan Award at IDFC First Bank for Q1 2023-24
- Winner of the Bharat Ki Shaan Award at IDFC First Bank for Q2 2023-24
- Winner of the Bharat Ki Shaan Award at IDFC First Bank for Q3 2023-24
- Winner of the Bharat Ki Shaan Award at IDFC First Bank for Q4 2023-2024
- Winner of the Bharat Ki Shaan Award at IDFC First Bank for Q1 2024-25
- Top performer of the month of December 2016 in Vistaar Finance
- Top performer of the month for February 2017 at Vistaar Finance
- Top performer of the month of March 2017 in Vistaar Finance
Certification
- Participated in the Management Development Programme on 'Developing Leadership Competence for IDFC First Bank,' conducted by IRMA during December 2-5, 2024
- Successfully Completed the License to Hire-Interviewing Skills Workshop for Hiring Managers in IDFC First Bank
Timeline
Area Head-Mortgages
IDFC First Bank LTD, Bagalkot
10.2019 - Current
Relationship Manager Microhousing
DCB Bank LTD, Bagalkot
07.2017 - 10.2019
Senior Customer Relationship Officer
Vistaar Financial Services Pvt Ltd, Mudhol
07.2014 - 07.2017
Sangam Manager
SKS Micro Finance LTD, Athani
12.2009 - 07.2014
Bachelor of Arts -
Rani Channamma University
PUC 2nd year -
SB PU College
Matriculation -
Shree Basaveshwar High School
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