Seasoned Associate bringing hands-on experience in business operations and client management. Demonstrates adeptness at fostering strategic partnerships, streamlining processes, and enhancing operational efficiency. Strong communication skills, with a knack for problem-solving and team collaboration.
Uber: Risk Operations
As a Risk Operator I at Uber, I leveraged a range of tools, including WOK, Investigation Workbench, SQL queries, and Excel, to identify, analyze, and mitigate operational risks. I utilized SQL queries to extract and assess order and eater-level data, evaluating restaurant performance and detecting potential risks. Through WOK and the Investigation Workbench, I conducted detailed investigations into restaurant activities and refunds to determine financial losses. Additionally, I used Excel to track risk patterns, document findings, and generate comprehensive reports, supporting data-driven decision-making, and enhancing operational efficiency.
Google: Digital Operations
As a Test Agent at Google, I specialize in evaluating mobile applications post-launch on the Google Play Store. Utilizing tools such as Mokka, Mentor, Quokka, and Bugnizer, I ensure that apps comply with data privacy regulations. My role focuses on safeguarding user data, conducting in-depth analysis, and reporting to uphold app integrity, and provide a secure, seamless user experience.