Devi U S Nair

Worked as HR Manager with hands on experience in End to End Recruitment, Onboarding and Employee training.

• Analyzing staff requirement and conducted interviews.
• Onboarded New Joiner.
• Filed paperwork, sorted, and delivered mail and maintained office organization.
• Monitored employee attendance and performance to verify punctuality and absences, addressing issues in accordance with company policies and procedures.
• Conducted performance reviews and provide feedback to managers on employee performance and organize employee appraisal programs.
• Coordinated employee training programs to improve productivity and performance.
• Applied mediation and collaboration to successfully resolve employee complaints.
• Experience in handling escalations and exit procedures.
• Analyzed attrition rate and make recommendations for improvement.

Worked in a hybrid role by successfully completing multiple task efficiently as per the priority.

Public Relations

• Managed content on company website, delivering prompt updates during emergency situations.
• Built and maintained positive relationships with public by utilizing strategic plans.
• Investigated guest challenges and sources of dissatisfaction to offer timely resolution.
• Restructured lines of communication with housekeeping to make sure guests were satisfied with timeliness and quality of housekeeping services..
• Managed editorial calendars and rescheduled PR events.
• Arranged meetings,Interviews, appointments of GM while arriving Magic Planet. And prepared speeches for special events & Magic shows.

HR

• Identified Job opening and prepared JD for respective positions.
• Collaborated with hiring managers to understand job requirements and expectations.
• Placed advertisements, evaluated applicant credentials, conducted initial interviews and pre-screening assessments.
• Collaborated with HR leadership regarding candidate salary determinations.
• Coordinated schedules to arrange management interviews with applicants.
• Conducted phone interviews to assess applicants relevant knowledge, skills, experience and aptitudes.
• Advertised job opportunities on social media platforms and job boards.

As a Guest relation executive, I have worked on staff scheduling, employee transportation and client management.

• Managed day-to-day operations including staff scheduling and transportation.
• Conducted regular training sessions for staff to keep up to date with customer service practices.
• Motivated and rewarded employees to improve engagement.
• Adequate communication with housekeeping to make sure guests were satisfied with timeliness and quality of housekeeping services.
• Coordinated large crowd and provided necessary facilities including food, refreshments. Also Monitored guest feedback to improve service and departmental operations.
• Arranged events especially for VIP guest and provided best amenities.
• Handled guest complaints and offered complimentary services to maintain high guest satisfaction rates.
• Consistently offered personalized recommendations for guest activities based on detailed conversations with clients upon arrival.