DEVYANI BOOMIRAJAN
TIRUNELVELI
Summary
Energetically led branch operations at DBS BANK INDIA LIMITED, enhancing customer satisfaction through strategic planning and effective complaint resolution. Excelled in compliance reporting and staff supervision, ensuring adherence to regulations and boosting operational efficiency. Skilled in verbal communication, I fostered positive client relations and team collaboration.
Overview
6
6
years of professional experience
Work History
Branch Operations Manager
DBS BANK INDIA LIMITED
PONDICHERRY
01.2023 - Current
- Coordinated preparation of external audit materials and external financial reporting.
- Completed regular checks on bank compliance with established policies and government regulations.
- Monitor branch security, and ensure adherence to risk management protocols.
- Resolve escalated customer complaints, and maintain positive client relations.
- Oversee daily banking operations, ensuring compliance with regulations, policies, and industry standards.
- Identified and resolved customer service issues, improving customer satisfaction.
Officer
DBS BANK INDIA LIMITED
VILLUPURAM
03.2019 - 01.2023
- Processed customer transactions such as deposits, withdrawals, and check cashing efficiently and accurately.
- Provided excellent customer service and resolved minor issues or discrepancies.
- Maintained and balanced the cash drawer, ensuring accuracy in all transactions.
- Assessed company operations for compliance with safety standards.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Education
Bachelor of Engineering - Electrical, Electronics And Communications Engineering
KAMARAJ COLLEGE OF ENGINEERING AND TECHNOLOGY
VIRUDHUNAGAR05-2018
Skills
- Document flow coordination
- Compliance reporting
- Compliance reviews
- Staff supervision
- Strategic planning
- Cash shipment management
- Opening and closing procedures
- Branch operations management
- Verbal/written communication
Languages
Tamil
First Language
English
Upper Intermediate (B2)
B2
Timeline
Branch Operations Manager
DBS BANK INDIA LIMITED
01.2023 - Current
Officer
DBS BANK INDIA LIMITED
03.2019 - 01.2023
Bachelor of Engineering - Electrical, Electronics And Communications Engineering
KAMARAJ COLLEGE OF ENGINEERING AND TECHNOLOGY
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