MUHAMMED NASLIF
Sharjah
Summary
Accomplished Flight Attendant offering over 10 years in domestic and international commercial airline industry. Highly skilled in responding to emergency situations and remaining cool under pressure. Dedicated to exceptional customer service.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Cabin Supervisor
Air Arabia
02.2023 - Current
- Ensuring safety, security, wellbeing and general comfort of all 215 passengers, in accordance with GCAA regulation and provisions of Air Arabia Operations Manual and Air Arabia Human Resources policies and procedures
- Identifies situations where safety, well-being and general comfort of passengers is at risk and takes remedial action, notifying Senior Cabin Crew accordingly
- Attend to needs of individual passengers, watching for and identifying passengers experiencing stress or difficulties of any kind and attempting to alleviate their condition, engaging assistance of other cabin crew if required
- Attending to requests of individual passengers, meeting their demands in accordance with policies and procedures for providing services as detailed in Operations Manual and other relevant instructions
- Checks emergency equipment, catering equipment and other specified equipment reporting deficiencies to Senior Cabin Crew and/or Captain as appropriate
- Operate Airbus A-320/321
Senior Cabin Crew
Spice Jet
06.2019 - 02.2023
- Ensuring outstanding customer service and safety to passengers during course of flight -Analyzing customer feedback and work on continuous improve in service
- Provide information about amenities, area and promote service
- Attended workshops and trainings in customer service, conflict resolution tactics, and safety procedures to keep abreast of all new requirements and procedures with 100 percentage success
- Assisted passengers with disabilities by providing wheelchairs and supporting throughout airport to provide excellent customer service
- Cleaned and serviced aircraft cabin, galleys and lavatories
- Ensured safety and comfort of customers onboard aircraft
- Clearly explained and demonstrated safety and emergency procedures to passengers prior to takeoff.
- Operated Boeing B-737, 700, 800, 900/900ER
Cabin Crew
Jet Airways
02.2015 - 04.2019
- Managed challenging situations calmly and professionally, such as handling unruly passengers or addressing flight delays.
- Maintained 100 percent cabin safety by conducting pre-flight checks, adhering to airline policies, and following emergency procedures when necessary.
- Followed company regulations and rules to promote safe environment for travelers and employees.
- Enhanced customer satisfaction by providing exceptional in-flight service and addressing passenger concerns promptly.
- ,Operated Boeing B-700, 800, 900/900ER
Education
Bachelor of Arts - Economics & Psychology
Indira Gandhi Open University
Kochi03.2023
Diploma - Aviation, Hospitality And Travel Management
Frankfinn Institute of Air Hostess Training
Calicut05.2011
High School Diploma -
Brennan Higher Secondary School
Thalassery03.2010
Skills
- Communication
- Empathy
- Situation awareness
- Punctuality
- Safety Procedures
- Passenger Assistance
- Professional ethics
- Flight Announcements
- Problem-Solving
- Decision-Making
Accomplishments
- Valid GCAA flying license for A320 and A321
- Valid GCAA medical certificate, -Certificate of completion for cabin crew training by Air Arabia.
Certification
- Valid GCAA flying license for A320 and A321.
- Valid GCAA medical certificate
- Certificate of completion for cabin crew training by Air Arabia
Languages
English
Bilingual or Proficient (C2)
Malayalam
Bilingual or Proficient (C2)
Hindi
Bilingual or Proficient (C2)
Arabic
Upper intermediate (B2)
Timeline
Cabin Supervisor
Air Arabia
02.2023 - Current
Senior Cabin Crew
Spice Jet
06.2019 - 02.2023
Cabin Crew
Jet Airways
02.2015 - 04.2019
Bachelor of Arts - Economics & Psychology
Indira Gandhi Open University
Diploma - Aviation, Hospitality And Travel Management
Frankfinn Institute of Air Hostess Training
High School Diploma -
Brennan Higher Secondary School
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