Shikha Rathore
New Delhi
Summary
Dynamic and dedicated Cabin Supervisor at Air India Limited, skilled in personalized customer service and effective communication. Proven track record in ensuring safety and operational excellence while leading teams to deliver exceptional in-flight experiences. Adaptable and disciplined, I thrive in high-pressure environments, consistently prioritizing passenger comfort and safety.
Overview
10
10
years of professional experience
Work History
Cabin Supervisor
air India limited
11.2024 - Current
- Responsible for overall cabin management and coordination with the cockpit crew.
- Ensured compliance with safety procedures and company procedures.
- Maintained service standards while managing operational challenges.
Inflight Supervisor
Vistara
08.2023 - 11.2024
- Delivered high-quality in-flight service aligned with premium brand standards.
- Supervised and supported the crew to ensure smooth and safe operations.
- Conducted crew briefings and ensured cabin readiness before departure.
Cabin Crew
Vistara
Delhi
12.2019 - 07.2023
- Maintaining Vistara's standard and quality as a five star airline.
- Resolving passenger conflicts during flights, including issues with disorderly travelers and medical emergencies.
- Ensuring passengers safety and security while maintaining their comfort.
Cabin Crew
Air India Express Ltd
03.2017 - 11.2019
- Conducted pre-flight emergency equipment checks, including pre-flight safety briefings.
- Interact with passengers and attend to their needs and requests, prioritizing safety on all flights.
- Assisted in medical emergencies on board.
Co Facilitator
Kidzee
Delhi
02.2016 - 01.2017
- Responsible for ensuring that students are well comprehend.
- Using different methodology of teaching for students syllabus.
Education
M.A - Eng hons
Ignou
B.A - English hons
School of open learning
DelhiSkills
- Personalized customer service leadership skills
- Task delegation
- Pre-flight briefings
- Flight announcements
- Stress tolerance
- High adaptability
- Disciplined
- Effective communication and interpersonal skills
- Punctuality and hard work
Hobbies and Interests
- swimming
- singing
- running
- Reading
- Cooking
Languages
- Hindi, native, or bilingual proficiency
- English, full professional proficiency
Timeline
Cabin Supervisor
air India limited
11.2024 - Current
Inflight Supervisor
Vistara
08.2023 - 11.2024
Cabin Crew
Vistara
12.2019 - 07.2023
Cabin Crew
Air India Express Ltd
03.2017 - 11.2019
Co Facilitator
Kidzee
02.2016 - 01.2017
M.A - Eng hons
Ignou
B.A - English hons
School of open learning