Sr Branch Manager
JEETESH RAI
Ugro Capital Limited
Narsinghpur,MP
1
Language
1
Certification
13
years of professional experience
Proven Branch Head specializing in Housing Finance and Loan Against Property within the NBFC sector. Seeks to leverage expertise in team leadership, sales maximization, and operational efficiency to excel in a challenging Branch Head role. Driven to contribute to organizational growth and success by exceeding targets, fostering client relationships, and implementing innovative strategies.
- Experienced managing and leading teams in the Financial Services and Mortgage industry, consistently exceeding performance targets.
- Proven ability to build and maintain strong relationships with clients, partners, and stakeholders at all levels.
- Successfully managed loan portfolios of significant value, ensuring compliance with regulatory and organizational guidelines.
- Expert in developing and implementing sales strategies, marketing campaigns, and performance incentive programs leading to increased revenue.
- Adept at identifying market opportunities, analyzing financial data, and making sound business decisions to drive profitability.
Work History
Senior Branch Manager
1 Year 3 Months- Handling 6 RM, Operation With Ticket Size Is 7.50L to 5Cr.
- Sales & Business Development
- Achieve Sales Goals:
- Drive the branch to meet and exceed individual and branch sales targets.
- Generate Revenue:
- Identify new revenue sources by assessing client needs and developing relationships.
- Lead Generation:
- Promote liability business through proactive lead generation and account opening initiatives.
- Team Management & Leadership
- Recruit & Train:
- Recruit, train, and monitor business development executives to ensure productivity and adherence to standards.
- Motivation & Development:
- Motivate, coach, and provide development opportunities to team members to enhance overall branch performance.
- Compliance & Operations
- Documentation:
- Ensure all loan files are properly documented according to product and policy norms and coordinate timely data entry.
- Risk Management:
- Conduct field audits, customer verifications, and risk assessments to ensure the quality of accounts and compliance with policies.
- Regulatory Adherence:
- Ensure the branch adheres to all regulatory requirements and internal policies.
- Financial & Administrative Management
- Budget Management:
- Manage the branch budget and allocate funds effectively to support business objectives.
- Financial Oversight:
- Analyze financial statements and oversee the overall profitability and financial health of the branch.
- Customer Focus
- Customer Satisfaction:
- Ensure high-quality customer service and manage post-sanction documentation to maintain customer satisfaction.
- Relationship Management:
- Build profitable relationships with clients and manage customer accounts effectively.
Branch Head
8 Months- Responsible for overseeing all aspects of branch operations, including sales, business development, team management, and customer relationship management. Successfully ensured adherence to organizational guidelines and regulatory requirements while maximizing profitability and minimizing risk within the branch.
- Led a team of six Relationship Managers, collaborating closely with Legal and Credit departments to achieve branch targets.
- Managed a diverse loan portfolio with ticket sizes up to 75L, catering to MSME and LAP segments.
- Developed and cultivated strong relationships with DSAs and connectors to expand market reach and generate leads.
- Designed and implemented high-impact Performance Incentive Schemes, resulting in increased sales force motivation and productivity.
- Conceptualized and executed targeted Micro Marketing Activities and Promotional Campaigns to enhance brand visibility and generate leads.
Residence Manager (Branch Manager)
1 Year 4 Months- Responsible for managing sales, client relationships, and business development activities related to APF. Successfully collaborated with internal departments to ensure smooth processing of loans, adherence to company policies, and achievement of business targets.
- Supervised and guided four sales teams within the Legal and Credit departments, ensuring smooth workflow and adherence to company protocols.
- Fostered and maintained strong relationships with builders, projects, and colonizers to drive APF (Approved Project Finance) business and generate qualified leads.
- Successfully managed loan disbursement for APF funding, handling ticket sizes of up to 50L and ensuring compliance with all internal policies and regulatory requirements.
- Developed and implemented effective Performance Incentive Schemes, resulting in demonstrably improved sales force motivation and tangible achievements in sales targets.
- Played a key role in organizing and conducting Micro Marketing Activities and Promotional Campaigns, contributing to increased brand visibility and customer acquisition within the designated market.
Business Manager
9 Months- Accountable for overall branch performance, including sales, marketing, and operations. Successfully implemented marketing strategies, managed budgets, and monitored key performance indicators to ensure business growth and profitability. Also provided guidance and support to branch staff, fostered a positive and productive work environment, and ensured compliance with company policies and industry regulations.
- Oversaw and managed the operations of three branches, ensuring adherence to company policies and achievement of business targets.
- Led and mentored five Sales Teams, providing guidance and support to maximize their performance and productivity.
- Successfully executed Micro Marketing Activities and Promotional Campaigns, resulting in increased brand visibility and lead generation.
- Ensured loan disbursement processes adhered to product norms and regulatory requirements, minimizing risk and maintaining compliance.
- Led a team of writers and marketing executives in developing and executing successful marketing campaigns that aligned with the overall business strategy.
Branch Manager Ops and collection
6 Months- Responsible for overseeing branch operations, including sales, collections, customer service, and team management. Managed team performance, addressed customer issues and grievances, and ensured compliance with internal policies and external regulations. Also responsible for maintaining accurate records, generating performance reports, and identifying opportunities for improvement.
- Managed and provided operational leadership to both Sales and Collection teams, ensuring a cohesive and efficient workflow.
- Developed and implemented strategies to ensure the timely handover of cases from Sales to Collection Officers, resulting in streamlined processes and minimizing potential delays.
- Successfully recruited, trained, and developed high-performing Sales and Collection Teams that consistently achieved or surpassed their targets.
- Monitored loan disbursement activities to ensure strict adherence to product norms and regulatory requirements, minimizing risk and ensuring compliance.
- Designed and implemented effective Performance Incentive Schemes that measurably improved sales force motivation and collection rates.
Assistant Manager Sales
2 Years 11 Months- Responsible for driving sales, managing key partnerships with DSAs, DSTs, and Channel Partners, and ensuring efficient collection processes. Played a crucial role in maintaining high levels of customer satisfaction and contributing to the overall growth and success of the company's sales and marketing operations.
- Effectively managed Sales and Collection activities, collaborating closely with DSAs, DSTs, and Channel Partners to achieve and exceed targets.
- Designed and implemented innovative Performance Incentive Schemes that led to a significant boost in sales performance and exceeded team quotas.
- Ensured a seamless and timely handover of cases to Collection Officers, minimizing delays and maximizing recovery rates.
- Proactively addressed and resolved customer grievances and service issues, significantly improving customer satisfaction and retention.
- Actively contributed to brainstorming and developing strategies for expansion of service offerings, enhancing brand positioning, and strengthening market presence.
Customer Relationship Officer (CRO-ML)
3 Years- Responsible for managing customer relationships, driving sales, and contributing to the achievement of branch targets. Successfully collaborated with partners, provided excellent customer service, and ensured compliance with company policies and procedures.
- Built and nurtured strong working relationships with DSA, DST, and Channel Partner networks to drive sales and expand market reach.
- Ensured the smooth and timely handover of cases to Collection Officers, facilitating efficient collections and minimizing potential delays.
- Consistently achieved and exceeded branch sales and collection targets by effectively motivating and guiding the team.
- Conducted thorough customer due diligence and verification processes, ensuring compliance with regulatory requirements and internal policies.
- Processed wire transfer payments accurately and efficiently, adhering to all financial regulations and internal control procedures.
Group Credit Officer(GCO)
1 Year 4 Months- Responsible for managing all aspects of the loan origination process, from customer application to disbursement, ensuring compliance with company policies and regulatory requirements. Built strong relationships with customers and ensured timely and efficient processing of loan applications.
- Successfully drove sales for a diverse portfolio of financial products, including Commercial Vehicle Loans, Two-Wheeler Financing, and Personal Loans.
- Cultivated and maintained strong relationships with clients, resulting in a high rate of customer satisfaction and repeat business.
- Proactively identified and pursued new customer acquisition opportunities, contributing to the overall growth of the branch's loan portfolio.
- Conducted thorough financial assessments and creditworthiness evaluations using financial ratios and industry-standard methodologies.
- Determined and set appropriate interest rates for loan products based on individual credit profiles, market conditions, and internal guidelines.
Education
BBA
BSW
Skills
Communication
Leadership
Teamwork
Problem-solving
Negotiation
Relationship Building
Motivation
Analytical
Adaptability
Time Management
Loan Origination
Credit Analysis
Mortgage Lending
Sales Management
Collections Management
Customer Relationship Management (CRM)
Financial Analysis
Risk Management
Business Development
Team Management
Branch Operations Management
Sales and Business Development
Team Leadership and Development
Credit and Risk Assessment
Customer Relationship Management
Certification
Diploma in Computer Application (2015)
Accomplishments
- Consistently exceeded sales targets and led teams to achieve over 100%+ collection rates, improving financial stability and customer satisfaction. MOM Achievement of 100%+ Business and 100% Collection. OND Qualified. With Best Performance Award 2025-26.
- Recognized with 'Best Performer' awards in multiple organizations for outstanding leadership in sales and collection management. JFM Qualified with Best Performance Award for 2025-26 for MOM 100%+ Business and 100% Collection Achievement.
- Promotion from Branch Manager to Senior Branch Manager in Current Organisation
Languages
Hindi
Interests
Financial Analysis
Investing
Board Games
E-Learning
Personal Information
- Title: Housing Loan, Loan Against property
- Date of Birth: 1989-04-03
Timeline
Senior Branch Manager
Ugro Capital Limited
07.2025 - CurrentRead More
Branch Head
Tyger Capital formerly Known Adani Capital Limited
08.2024 - 04.2025Read More
Residence Manager (Branch Manager)
IIFL Housing Finance Ltd
01.2023 - 05.2024Read More
Business Manager
Aavas Financiers Ltd
03.2022 - 12.2022Read More
Branch Manager Ops and collection
Mahindra Home Finance
08.2021 - 02.2022Read More
Assistant Manager Sales
Dar Credit and Capital Ltd
09.2018 - 08.2021Read More
Customer Relationship Officer (CRO-ML)
Vistaar Financial Services Pvt Ltd
07.2015 - 07.2018Read More
Group Credit Officer(GCO)
Fullerton India Credit Co. Pvt Ltd
02.2014 - 06.2015Read More
Maharishi Mahesh Yogi Vishv Vidhyalaye
BSW
Read More
Rabindranath Tagore University
BBA
Read More