Anoop Phalgunan Nair

• Working closely with the technical support team and ensuring the timely completion and closure of the tickets raised by the client.
• To perform all the activities like interacting with the clients, understanding their requirements, making sure the On-Boarding doc is shared, explaining the requirements to the team and assisting them in case of any major issues.
• Ensuring the timely completion of the tasks by the team and also handling the daily calls with the client and keeping the client updated on the progress of the work.
• Making sure that all the process are being followed by the team and also thorough QA is done before sharing the dashboard with the client.
• Interacting with the team on a monthly basis to get the feedback from them and to make sure that they are in comfortable working environment.
• Creating customized reports for internal audit purpose.

• Interact with potential clients and give demo of the App.
• Part of building an Android App planned and designed by Kairos Enterprise.
• Handled the entire Database structuring creating table and writing queries/procedures to fetch the data.
• Design and create the Table structures using SQL Database.
• To pump data using Pentaho ETL Tool.
• Ensuring the quality of data so that the other phases of development work perfectly.

• Developed multiple transformations using Pentaho ETL tool.
• Data cleansing process in SQL by writing complex Procedures Assisting the visualization team with the appropriate data for creation the Dashboards.
• As part of this project my role was to lead a team and at the same time also take up responsibilities of development of few very crucial projects which would help the sales and marketing teams achieve the goals which in turn would increase the company’s productivity.
• Requirements gathering and creation of BRD documents.

• Working closely with clients and understanding their requirements. Post requirement gathering analyzing scope and feasibility.
• Distributing work among team and discussing possible approach and deciding a timeline.
• Understanding of scope and working on end to end implementation using Datorama and also creating Dashboards which would help clients to track business performance.
• Leading client calls and interacting with multiple stakeholders across globe.
• Helping team with technical expertise and also encouraging team to try out new approaches which would enhance their skills.

· Worked on Data Quality project, which involves technology like:

· Worked as ETL Developer (Tool Pentaho).

· Deliver new programs/Jobs/KTR, utilizing standards and best practices.

· Analyzing the new requirements, designing and developing and delivering on time with quality assurance.

· Analyze the production issues and provide solution to the end user/ Branch coordinator.

· Involved in weekly calls regarding discussion of work items going on, Issues if any and requirement clarifications.

· Worked as SQL Developer.

· Deliver new or modified programs/packages/mappings, utilizing standards and best practices.

· Analyzing the new requirements, designing and implementing, delivering on time with quality assurance and post Implementation Support.

· Providing the consultation to the end users on their payroll queries.

· Optimizing the SQL database with the front end and Configuring as per the client’s requirements.