VIJAY MIRCHANDANI

• Coached employees in successful selling methods and encouraged cross-selling for additional products and services.
• Contacted qualifying leads and hesitant prospects to answer questions and provide further information prior to purchase.
• Attended weekly meetings to discuss and optimize strategies.
• Coached and counseled sales personnel, assisting with individual selling efforts and helping sales representatives reach targets.

• Generated and analyzed reports to monitor employee engagement and attrition trends.
• Conducted performance reviews and provided feedback to managers on employee performance.
• Worked alongside global business leader to deploy new training strategies.

• Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
• Identified, hired and trained highly-qualified staff by teaching best practices, procedures, and sales strategies.

• Spearheaded successful branding initiatives, sales strategies and public relations approaches to underpin and enhance marketing campaign deployment.
• Instructed sales staff on cross-selling and up-selling techniques resulting in increased net sales revenue by 12.3% in sales.

.

• Increased customer satisfaction by resolving complex issues and providing exceptional service at all times.
• Developed and implemented strategies to increase customer satisfaction and engagement.

• Conducted market research to identify customer needs and preferences.
• Followed through with leads to close sales over phone, in office and during external consumer engagements.