Dhairya Gautam
Bangalore
Summary
Innovative software developer with experience in designing, developing, and implementing software solutions to address complex business issues. Skilled in multiple programming languages and frameworks, with a strong ability to adapt to new technologies quickly. Demonstrated success in improving system performance and enhancing functionality through strategic updates and modifications. Committed to collaborating closely with team members to achieve project goals and meet deadlines efficiently.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Senior Functional Consultant
PwC India
Bangalore
12.2021 - Current
- Led cross-functional teams to successfully deliver projects on time and within budget, resulting in a 20% increase in client satisfaction and a 10% decrease in project costs
- Worked as Force.com was responsible for configuration and code migration from sandboxes to production
- Collected requirements for the AS-IS change management process and designed mock ups and UML's for the TO-BE change management process Relay with US Product Salesforce.com
- Worked on Salesforce CPQ with sales cloud for managing product price, quantity, applying the discount for the customer, and complete quote to cash solution in which set up the product's pictures, price books based on regions and currencies, standard and advanced approvals, document generation and e-signature
- Over saw the end-to-end project lifecycle, including project initiation, planning, execution, monitoring, and closure, ensuring adherence to project management best practices and driving continuous process improvement
Salesforce Business Analyst
DHS Arabia
02.2021 - 12.2021
- Requirement Gathering: Collaborating with healthcare stakeholders to understand their business processes, challenges, and requirements related to patient management, care coordination, and healthcare operations
- Workflow Automation: Implementing automation rules, process builders, and workflows to automate routine tasks, streamline workflows, and improve operational efficiency within healthcare organizations
- System Maintenance and Support: Providing ongoing support, troubleshooting, and maintenance for Salesforce Health Cloud deployments
- Proactively addressing issues, applying patches, and implementing upgrades to keep the system running smoothly
- Stakeholder Communication: Serving as a liaison between healthcare stakeholders, Salesforce developers, and other IT teams to communicate project status, requirements, and priorities effectively
- Documentation and Best Practices: Documenting configurations, customizations, and best practices for Salesforce Sales Cloud implementations
- Maintaining documentation to facilitate knowledge transfer and ensure continuity of support
- User Training and Adoption: Conducting user training sessions and workshops to ensure healthcare staff are proficient in using Salesforce Health Cloud effectively
- Facilitating user adoption and addressing any usability issues to maximize the benefits of the platform
Salesforce Business Analyst
WeDigTech Solutions Pvt Ltd
Jaipur
08.2019 - 08.2020
- Participated in the potential activity around Salesforce implementation as needed (requirement documentation, demos, estimating and project planning)
- Understood impacts of changes to current state business process, data, feeds and systems
- Customized user Roles, Role hierarchies, Profiles and Sharing settings to ensure that the protected data is available only to the authorized users
- Collaborated with development teams to resolve issues and provide clarification on requirements during sprint cycles
- Maintained a dynamic backlog, ensuring that user stories were accurately prioritized, estimated, and ready for development
- Worked with QA teams to finalize test cases based on user stories and acceptance criteria, ensuring the delivery of high-quality software
Manual Quality Analyst
Pradyumna Infotech Pvt Ltd
Delhi NCR/Ghaziabad
03.2016 - 07.2019
- Conducted in-depth exploratory testing to identify edge cases, corner cases, and potential usability issues, contributing to the overall product quality
- Collaborated with development teams to prioritize and address defects, ensuring a seamless testing and development work
- Mentored and trained junior QA analysts, providing guidance on testing best practices, defect tracking, and test case design
- Implemented a robust defect tracking process using Jira, leading to a more streamlined and organized defect resolution process
- Collaborated with cross-functional teams to finalize document acceptance criteria, ensuring alignment between development and testing efforts
- Assisted in the continuous improvement of QA processes by identifying areas for optimization and implementing best practices
Education
PCPBM - business management
IIM Kozhikode
Kozhikode03.2022
B-TechIT - computer-based systems
VIT University
Vellore07.2015
Skills
- Project Management
- Salesforce configuration
- Change management
- Requirement gathering
- Process improvement
- Cross-functional collaboration
- Documentation management
- Customer relationship management
- Issue resolution
- Team leadership
- Software documentation
- Requirements gathering and analysis
Certification
- Certified Salesforce Admin
- Certified Salesforce Business Analyst
- Certified Salesforce Sales Cloud Consultant
- Certified Salesforce AI Associate
- Certified Scrum Master
- Certified Agile Project Manager
Personal Information
Title: Salesforce Business Analyst (Senior)
Timeline
Senior Functional Consultant
PwC India
12.2021 - Current
Salesforce Business Analyst
DHS Arabia
02.2021 - 12.2021
Salesforce Business Analyst
WeDigTech Solutions Pvt Ltd
08.2019 - 08.2020
Manual Quality Analyst
Pradyumna Infotech Pvt Ltd
03.2016 - 07.2019
PCPBM - business management
IIM Kozhikode
B-TechIT - computer-based systems
VIT University
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