Dhakshayani E B
Customer Care Executive
Bengaluru,KA
Summary
Hardworking Customer Service Representative with 1+ years of experience working with Jio Fiber . Trained in project and time management with extensive knowledge of Inbound and proven multitasking abilities. Committed to maintaining professional relationships with clients to increase profitability and drive business results.
Overview
4
4
Languages
1
1
year of professional experience
Work History
Customer Care Executive
Reliance SMSL LIMITED
Bangalore, Karnataka
08.2020 - 03.2021
- Evaluated customer information to explore issues, develop potential solutions and maintain high-quality service.
- Coordinated timely responses to online customer communication and researched complex issues.
- Applied strong communication and negotiation skills regarding refunds and merchandise exchanges.
- Achieved [99]% satisfaction rating through consistent, proactive resolutions of customer issues on first call.
- Described and explained details about product options to inform customers and guide purchasing decisions.
- Updated customer accounts and system database with latest details to support accuracy and efficiency in future interactions.
- Professionally answered [120] calls daily for [JIO].
- Provided excellent customer service by efficiently resolving issues and responding to inquiries.
Customer Care Executive
Karvy Data Management Services Ltd
Bangalore, Karnataka
02.2020 - 08.2020
- Listened to customers' questions and concerns to provide answers or responses.
- Provided excellent customer service by efficiently resolving issues and responding to inquiries.
- Helped average of 60 customers every day by receiving calls with positive attitude and focus on customer satisfaction.
- Maintained accurate and current customer account data with manual forms processing and digital information updates.
- Coordinated timely responses to online customer communication and researched complex issues.
- Evaluated customer information to explore issues, develop potential solutions and maintain high-quality service.
Education
High School Diploma -
National Institute of Open Schooling
BengaluruHigh School Diploma -
Vishwabarathi Public School
UttarahalliSkills
Customer Response
Hobbies
Drawing, Singing, Reading Books.
Timeline
Customer Care Executive
Reliance SMSL LIMITED
08.2020 - 03.2021
Customer Care Executive
Karvy Data Management Services Ltd
02.2020 - 08.2020
High School Diploma -
Vishwabarathi Public School
High School Diploma -
National Institute of Open Schooling
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