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Associate Principal Engineer

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Carrier Objective: To be involved in work where I can utilize skill and creatively involved with system that effectively contributes to the growth of organization.

As a proficient Desktop Engineer with 4.3 years of hands-on experience, I excel in providing technical support and resolving complex IT issues in fast-paced environments. I possess strong troubleshooting skills for hardware, software, and network problems and have a proven ability to diagnose, repair, and maintain desktop and laptop systems. My expertise extends to deploying and configuring operating systems and optimizing IT infrastructure performance. I am known for exceptional customer service, minimizing downtime, and enhancing user productivity. With strong communication skills, attention to detail, and proactive problem-solving, I consistently deliver results.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Detail-oriented, organized, and meticulous employee. Works at fast pace to meet tight deadlines. Enthusiastic team player ready to contribute to company success.

Solutions-oriented Information Technology professional with a solid background of experience in system administration, configuration, and maintenance.
 Exceptional performance in installing, configuring, and supporting technology solutions instrumental in contributing to bottom-line savings to clients; broad-based and ever-expanding repertoire of technical skills.
 Proficient at providing remote and onsite hardware / software installations, support, and service to new and existing clients. Top-notch troubleshooting and issue resolution strengths.
 Out-of-the box thinker possessing the necessary skills and mindset to identify emergent technologies that perform in divergent environments, surmount obstacles, and achieve goals.
 Strong interpersonal skills including persuasion, negotiation, conflict management, and customer relations.
  Results-oriented self-starter who exemplifies strong leadership, discipline, enthusiasm, and energy within a well-organized environment.

IT Support Specialist with over 20 years of experience in diagnosing and resolving hardware, software, and network issues; recognized for reducing ticket resolution times by an average of two hours weekly while managing complex end-user challenges through ServiceNow and remote support. Achievements include optimizing SCCM imaging processes at NTT Data and streamlining Windows 10 deployments at Cognizant. Certified Ethical Hacker with expertise in cybersecurity measures to safeguard sensitive data.

Dhammasagar Hiwrale

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Desktop Engineer

Desktop Support Engineer

Desktop support

Education

Master of Business Administration - MBA

Bachelor of Science - Bsc

H.S.C. - HSC

S.S.C - SSC

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Desktop Engineer

Desktop Support Engineer

Desktop support

Master of Business Administration - MBA

Bachelor of Science - Bsc

H.S.C. - HSC

S.S.C - SSC

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