Dhanalakshmi Asokan
Customer Support Executive
Chennai
Summary
Hardworking and passionate job seeker with strong organizational skills eager to secure support and service position. Ready to help team achieve company goals. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Worked as a freelancer for Spanish language within and outside india.
Overview
4
4
years of professional experience
5
5
years of post-secondary education
1
1
Certification
3
3
Languages
Work History
Service Desk Engineer
CSS CORP
Chennai
05.2011 - 09.2012
- Generated service ticket and resolved Primary issue supporting English and Spanish customers
- Collaborated with vendors to locate replacement components and resolve intermediate problems.
- Assisted team about the severity of the customer escalation and taken timely action.
Customer Care Agent
Jayaram Industrial Plastics
Chennai
06.2006 - 09.2008
- Resolved concerns with products or services to help with retention and drive sales.
- Responded to customer needs through competent customer service and prompt problem-solving.
- Assisted call-in customers with questions and orders.
- Managed supplier deliveries around client needs to increase client retention.
- Created customer profiles by answering questions and providing tailored experiences based on interests and agendas.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Analyzed customer feedback for process improvements to achieve long-term business objectives.
- Coordinated timely responses to online customer communication and researched complex issues.
Education
Master of Science - Fashion Management
ISBM- Chennai
Chennai 05.2013 - 05.2014
Bachelor of Science - Fashion Management
ISBM
Chennai 09.2012 - 09.2013
Diploma - Fashion Designing
SCS Kothari Academy
Chennai 09.2008 - 09.2009
Advance Diploma - Fashion Designing
SCS Kothari Academy
Chennai 09.2009 - 09.2010
SSLC - SSLC
Velankanni Matriculation Hr Sec School
Chennai 05.2005 - 04.2006
Skills
Customer Support
Technical troubleshooting
Staff Training
Root Cause Analysis
Written and verbal communication
Administration
Application support
Desktop support
Customer service expert
Certification
B1 Certificate for Spanish language
Timeline
Master of Science - Fashion Management
ISBM- Chennai
05.2013 - 05.2014
Bachelor of Science - Fashion Management
ISBM
09.2012 - 09.2013
B1 Certificate for Spanish language
09-2011
Service Desk Engineer
CSS CORP
05.2011 - 09.2012
Advance Diploma - Fashion Designing
SCS Kothari Academy
09.2009 - 09.2010
Diploma - Fashion Designing
SCS Kothari Academy
09.2008 - 09.2009
Customer Care Agent
Jayaram Industrial Plastics
06.2006 - 09.2008
SSLC - SSLC
Velankanni Matriculation Hr Sec School
05.2005 - 04.2006