Summary
Overview
Work History
Education
Skills
Software
Certification
Timeline
Languages
Hi, I’m

Veer J Kamdar

Service Desk Engineer
Ahmedabad,GJ

Summary

Personable and tech-savvy individual with knack for solving complex issues and ensuring customer satisfaction. Possesses in-depth understanding of troubleshooting procedures and mastery of software and hardware diagnostics. Committed to providing impactful solutions that enhance user experience and operational efficiency.

Overview

4
years of professional experience
5
Certificates
4
Languages
3
years of post-secondary education

Work History

Allied Digital Services Ltd, Fossil Group
Ahmedabad

Service Desk Engineer
11.2025 - Current

Job overview

  • Managed user accounts, permissions, and access controls, safeguarding company data while maintaining efficiency in daily operations.
  • Documented resolutions to common problems, streamlining future troubleshooting efforts for both colleagues and endusers.
  • Collaborated with team members to diagnose and resolve complex technical issues for clients.
  • Actively participated in cross-functional teams to address critical IT-related projects or initiatives that required service desk involvement.
  • Documented maintenance activities and confirmed compliance with relevant regulations.
  • Diagnosed and resolved machine operation variations and equipment problems.
  • Reviewed technical documentation to complete equipment maintenance and repair.

Teleperformance
Kolkata

Technical Support Executive
10.2024 - 10.2025

Job overview

  • Provided technical assistance to customers via phone, email, and live chat, resolving over 90% of inquiries on first contact.
  • Utilized ticketing system to track issues, ensuring timely follow-up and accurate documentation of customer interactions.
  • Conducted software installations and configurations for end-users, facilitating seamless integration with existing systems.
  • Collaborated with cross-functional teams to identify recurring technical issues and contributed to the development of knowledge base articles for common troubleshooting scenarios.
  • Engaged in continuous learning about industry trends and product updates to provide informed support and enhance customer satisfaction.
  • Delivered exceptional technical assistance through both phone and digital channels while maintaining professionalism at all times.
  • Managed a high volume of tickets in the helpdesk system, consistently meeting or exceeding response time targets.
  • Enhanced customer satisfaction by efficiently resolving technical issues and providing exceptional support.
  • Increased customer satisfaction ratings to 75%.
  • Tracked KPIs and created continuous improvement plans.

Parul University
Kolkata

Information Technology Support Intern
04.2022 - 12.2024

Job overview

  • Provided technical support to students and staff by troubleshooting hardware and software issues, ensuring minimal disruption to academic activities.
  • Assisted in maintaining computer systems by performing regular updates and installations of software applications, enhancing overall system performance.
  • Collaborated with IT team to manage inventory of computer equipment and peripherals, facilitating efficient resource allocation for various departments.
  • Developed user guides and training materials for common software applications, empowering users with knowledge to resolve basic technical issues independently.
  • Developed effective solutions for recurring technical problems, resulting in reduced support ticket volume over time.
  • Improved system performance by conducting regular maintenance, updates, and optimizations.
  • Conducted routine maintenance checks on laboratory equipment, identifying potential issues before they escalated into major technical failures.
  • Assisted with hardware installations and configurations, ensuring proper setup and functionality for end-users.
  • Managed inventory of hardware assets, ensuring accurate tracking and appropriate disposal of obsolete equipment.

Vision Technology Services
Kolkata

Web Development & Digital Marketing Intern
04.2023 - 06.2023

Job overview

  • Coded websites using HTML & CSS Provided front-end development support, creating visually appealing designs that aligned with brand standards.
  • Enhanced user experience by implementing responsive web design and optimizing website performance.
  • Engaged with clients to plan and optimize site issues and queries.
  • Adhered to SEO best practices while designing sites.
  • Tracked social media trends and adapted to attract target follower demographic.
  • Created engaging content for Pinterest, Facebook, and Instagram.
  • Designed and presented social media campaign ideas.
  • Studied user requirements to gain strong understanding of project initiatives and deadlines.
  • Attended development programs to gain competencies and boost skills set.
  • Used content creation tools and digital media to design web sites.
  • Identified thought leaders and influencers to promote and engage in brand activities.
  • Participated in brainstorming sessions to generate innovative ideas for new marketing campaigns that resonate with target audiences effectively.

Education

Parul University
Vadodara, India

BCA in Cloud Computung from Computer Applications Development
09.2021 - 04.2024

University Overview

  • Team Leader of Team Out of Bound, National Level Hackathon
  • Completed Coursework: Data Communication & Networking, 2023
  • Completed College-level Coursework: Android Application Development, IIT Bombay
  • Completed College-level Coursework: Introduction to Programming using HTML & CSS, IIT Bombay
  • Braille Transcriber, Team Lead for translating multi-lingual text & audio book to braille- Capstone Project
  • Foodzie, Front End Developer for medium to large Scale Educational Institution SaaS application suite- Capstone Project

Skills

Technical troubleshooting

Software

Installation

Application

Troubleshooting

Java

Android Development

React Native with Expo

REST APIs Integration

Visual Studio

Android Studio

JavaScrpit

TypeScrpit

MS Office

Git

GitHub

Certification

Microsoft Power Bi Training - 2022

Timeline

Service Desk Engineer
Allied Digital Services Ltd, Fossil Group
11.2025 - Current
Technical Support Executive
Teleperformance
10.2024 - 10.2025
Web Development & Digital Marketing Intern
Vision Technology Services
04.2023 - 06.2023
Information Technology Support Intern
Parul University
04.2022 - 12.2024
Parul University
BCA in Cloud Computung from Computer Applications Development
09.2021 - 04.2024

Languages

English
Bilingual or Proficient (C2)
Hindi
Bilingual or Proficient (C2)
Gujarati
Bilingual or Proficient (C2)
Bengali
Beginner (A1)

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Veer J KamdarService Desk Engineer