Summary
Overview
Work History
Education
Skills
Software
Certification
Timeline
Languages
Hi, I’m

Veer J Kamdar

IT Support Technician
Kolkata,WB

Summary

Personable and tech-savvy individual with knack for solving complex issues and ensuring customer satisfaction. Possesses in-depth understanding of troubleshooting procedures and mastery of software and hardware diagnostics. Committed to providing impactful solutions that enhance user experience and operational efficiency.

Overview

3
years of professional experience
5
Certificates
4
Languages
3
years of post-secondary education

Work History

Teleperformance

Technical Support Executive
10.2024 - Current

Job overview

  • Provided technical assistance to customers via phone, email, and live chat, resolving over 90% of inquiries on first contact.
  • Utilized ticketing system to track issues, ensuring timely follow-up and accurate documentation of customer interactions.
  • Conducted software installations and configurations for end-users, facilitating seamless integration with existing systems.
  • Collaborated with cross-functional teams to identify recurring technical issues and contributed to the development of knowledge base articles for common troubleshooting scenarios.
  • Engaged in continuous learning about industry trends and product updates to provide informed support and enhance customer satisfaction.
  • Delivered exceptional technical assistance through both phone and digital channels while maintaining professionalism at all times.
  • Managed a high volume of tickets in the helpdesk system, consistently meeting or exceeding response time targets.
  • Enhanced customer satisfaction by efficiently resolving technical issues and providing exceptional support.
  • Increased customer satisfaction ratings to 75%.
  • Tracked KPIs and created continuous improvement plans.

Parul University
Vadodara City, Gujrat

Information Technology Support Intern
04.2022 - 12.2023

Job overview

  • Provided technical support to students and staff by troubleshooting hardware and software issues, ensuring minimal disruption to academic activities.
  • Assisted in maintaining computer systems by performing regular updates and installations of software applications, enhancing overall system performance.
  • Collaborated with IT team to manage inventory of computer equipment and peripherals, facilitating efficient resource allocation for various departments.
  • Developed user guides and training materials for common software applications, empowering users with knowledge to resolve basic technical issues independently.
  • Developed effective solutions for recurring technical problems, resulting in reduced support ticket volume over time.
  • Improved system performance by conducting regular maintenance, updates, and optimizations.
  • Conducted routine maintenance checks on laboratory equipment, identifying potential issues before they escalated into major technical failures.
  • Assisted with hardware installations and configurations, ensuring proper setup and functionality for endusers.

Education

Parul University
Vadodara, India

BCA in Cloud Computung from Computer Applications Development
Sep.2021 - Apr.2024 (2 education.years_Label & 7 education.months_Label)

University Overview

  • Team Leader of Team Out of Bound, National Level Hackathon
  • Completed Coursework: Data Communication & Networking, 2023
  • Completed College-level Coursework: Android Application Development, IIT Bombay
  • Completed College-level Coursework: Introduction to Programming using HTML & CSS, IIT Bombay
  • Braille Transcriber, Team Lead for translating multi-lingual text & audio book to braille- Capstone Project
  • Foodzie, Front End Developer for medium to large Scale Educational Institution SaaS application suite- Capstone Project

Skills

Technical troubleshooting

Software

Installation

Development

Application

Troubleshooting

Certification

Microsoft Power Bi Training - 2022

Timeline

Technical Support Executive

Teleperformance
10.2024 - Current

Information Technology Support Intern

Parul University
04.2022 - 12.2023

Parul University

BCA in Cloud Computung from Computer Applications Development
Sep.2021 - Apr.2024 (2 education.years_Label & 7 education.months_Label)

Languages

English
Bilingual or Proficient (C2)
Hindi
Bilingual or Proficient (C2)
Gujarati
Bilingual or Proficient (C2)
Bengali
Beginner (A1)

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Veer J KamdarIT Support Technician