Installation
Hi, I’m
Veer J Kamdar
IT Support Technician
Kolkata,WB
Summary
Personable and tech-savvy individual with knack for solving complex issues and ensuring customer satisfaction. Possesses in-depth understanding of troubleshooting procedures and mastery of software and hardware diagnostics. Committed to providing impactful solutions that enhance user experience and operational efficiency.
Overview
3
years of professional experience
5
Certificates
4
Languages
Work History
Teleperformance
Technical Support Executive
10.2024 - Current
Job overview
- Provided technical assistance to customers via phone, email, and live chat, resolving over 90% of inquiries on first contact.
- Utilized ticketing system to track issues, ensuring timely follow-up and accurate documentation of customer interactions.
- Conducted software installations and configurations for end-users, facilitating seamless integration with existing systems.
- Collaborated with cross-functional teams to identify recurring technical issues and contributed to the development of knowledge base articles for common troubleshooting scenarios.
- Engaged in continuous learning about industry trends and product updates to provide informed support and enhance customer satisfaction.
- Delivered exceptional technical assistance through both phone and digital channels while maintaining professionalism at all times.
- Managed a high volume of tickets in the helpdesk system, consistently meeting or exceeding response time targets.
- Enhanced customer satisfaction by efficiently resolving technical issues and providing exceptional support.
- Increased customer satisfaction ratings to 75%.
- Tracked KPIs and created continuous improvement plans.
Parul University
Information Technology Support Intern
04.2022 - 12.2024
Job overview
- Provided technical support to students and staff by troubleshooting hardware and software issues, ensuring minimal disruption to academic activities.
- Assisted in maintaining computer systems by performing regular updates and installations of software applications, enhancing overall system performance.
- Collaborated with IT team to manage inventory of computer equipment and peripherals, facilitating efficient resource allocation for various departments.
- Developed user guides and training materials for common software applications, empowering users with knowledge to resolve basic technical issues independently.
- Developed effective solutions for recurring technical problems, resulting in reduced support ticket volume over time.
- Improved system performance by conducting regular maintenance, updates, and optimizations.
- Conducted routine maintenance checks on laboratory equipment, identifying potential issues before they escalated into major technical failures.
- Assisted with hardware installations and configurations, ensuring proper setup and functionality for endusers.
- Managed inventory of hardware assets, ensuring accurate tracking and appropriate disposal of obsolete equipment.
Education
Parul UniversityVadodara, India
BCA in Cloud Computung from Computer Applications Development
04.2001
University Overview
- Team Leader of Team Out of Bound, National Level Hackathon
- Completed Coursework: Data Communication & Networking, 2023
- Completed College-level Coursework: Android Application Development, IIT Bombay
- Completed College-level Coursework: Introduction to Programming using HTML & CSS, IIT Bombay
- Braille Transcriber, Team Lead for translating multi-lingual text & audio book to braille- Capstone Project
- Foodzie, Front End Developer for medium to large Scale Educational Institution SaaS application suite- Capstone Project
Skills
Technical troubleshooting
Software
Development
Application
Troubleshooting
Certification
Microsoft Power Bi Training - 2022
Timeline
Technical Support Executive
Teleperformance
10.2024 - Current
Information Technology Support Intern
Parul University
04.2022 - 12.2024
Parul University
BCA in Cloud Computung from Computer Applications Development
04.2001
Languages
English
Bilingual or Proficient (C2)
Hindi
Bilingual or Proficient (C2)
Gujarati
Bilingual or Proficient (C2)
Bengali
Beginner (A1)
Similar Profiles
Aditi SethiAditi Sethi
Customer Care Executive at TeleperformanceCustomer Care Executive at Teleperformance
Kunal VishnoiKunal Vishnoi
Senior Customer Service Representative at TeleperformanceSenior Customer Service Representative at Teleperformance
Juan Escobar DurangoJuan Escobar Durango
Customer Service Representative at TeleperformanceCustomer Service Representative at Teleperformance
SWATI SURSWATI SUR
Manager Recruitment and Accounts at Prime CareersManager Recruitment and Accounts at Prime Careers
ABHISHEK BHAKATABHISHEK BHAKAT
Data Science And Analyst Internship at Zidio DevelopementData Science And Analyst Internship at Zidio Developement