Shraddha More
Pune
Summary
Dynamic Senior Analyst with Axa Global Business Services, recognized for achieving a 30% increase in successful settlements through strategic leadership and analytical decision-making. A calculated risk-taker, I excel in mentoring teams and enhancing communication, ensuring a 95% customer satisfaction rate while streamlining claims processes. Passionate about continuous learning and improvement.
Overview
3
3
years of professional experience
Work History
Senior Analyst - Claims and litigations
Axa Global Business Services
06.2023 - Current
- Managed complex claims requiring thorough coverage and liability investigations while mentoring junior adjusters in best practices.
- Identified and pursed recovery opportunities through subrogation, gathering necessary documentation from claimants.
- Communicated effectively with insured parties to address potential excess exposures and provide clarity on claims.
- Identified and escalated litigated cases for legal intervention, leveraging proactive partners.
- Managed the incoming calls, directing inquiries to appropriate department and ensuring timely payments.
- Maintained detailed record of all claim's interactions and decisions in compliance with company and legal standards.
- Successfully reduced the claim processing time by 20% through implementation of streamline procedures.
- Played a key role in resolving complex claims, resulting in 30% increase in successful settlements.
- Achieved 95% customer satisfaction rate by enhancing communication and support during claim process.
Education
Masters of Business Adminstration - Sales and Marketing
Dr. D.Y. Patil University
Mumbai01-2024
Bachelors of Business Adminstration - Computer Application
Savitribai Phule Pune University
01-2022
Higher Secondary Certificate -
Savitribai Phule Pune University
01-2016
Secondary School Certificate -
Maharashtra State Board
01-2014
Skills
- Zeal to learn
- Goal oriented
- Analytical decision maker
- Calculated risk taker
- Strong leadership
- Fluent communicator
Accomplishments
- Successfully reduced the claim processing time by 20% through implementation of streamlined procedures.
- Played a key role in resolving complex claims, resulting in 30% increase in successful settlements.
- Achieved 95% customer satisfaction rate by enhancing communication and support during claim process.
Hobbies and Interests
- Reading
- Spending time in nature
Training
Computer Literacy, Underwent MS-Office Suite, C&C++, Digital Marketing Course, Various college inter and intra quiz competition, Personal development courses
Personal Information
- Date of Birth: 06/28/98
- Marital Status: Single
Language Fluency
- English
- Hindi
- Marathi
Timeline
Senior Analyst - Claims and litigations
Axa Global Business Services
06.2023 - Current
Masters of Business Adminstration - Sales and Marketing
Dr. D.Y. Patil University
Bachelors of Business Adminstration - Computer Application
Savitribai Phule Pune University
Higher Secondary Certificate -
Savitribai Phule Pune University
Secondary School Certificate -
Maharashtra State Board