Dhananjay Tiwari

• Training - Financial Crime Compliance
• I Lead the Training team for Financial Crime Compliance, where we have banking, fin-techs, Insurance and NBFC Clients and WNS provides them AML and Compliance services such as KYC, CDD, EDD, FIU, Sanctions Screening etc
• I work with the Vertical leads in providing inputs on development areas for projects initiated
• Managing multiple teams at multiple locations ensuring the KPI’s and KRI’s are met and exceeded
• Internal and external Stake Holder Management
• Liaise with stakeholders to identify process improvement projects and launch it end to end with collaboration
• Maintain vertical hygiene by ensuring reports, data and documents are in place
• Promote standardization by creating SOPs across verticals
• Market Research & analysis on training models
• Digitization of training modules (Pre-Process, Process trainings)
• Identifying Bottom Quartile and creating a action plan.

• My responsibility is to manage the AML Compliance Team and oversee their work to ensure Quality and Productivity are met and exceeded for Name Screening and other compliance activities and support AXA entities who have a mandate from AXA Group to perform due diligence with an objective to combat Money Laundering, control lapses, Insurance frauds and other financial improprieties
• Ensure the team operates efficiently, adheres to Group's Anti-Money Laundering (AML) & Counter Terrorist Financing (“CTF”) requirements or requirements of local applicable law where the law requires higher or additional obligations
• Provide feedbacks in daily meetings and coach the team members
• Operational demand includes overseeing the administrative responsibilities of managing teams, handling escalation, internal and external stakeholder relationship management, process performance, billing, Audits external and internal, People Management etc
• Management of process for tracking breaches, waivers, and dispensations, providing regular updates and monitoring completion of agreed actions
• Client Engagement & Escalation management skills
• Provide guidance and assist global with staff with AML/KYC related escalations within the European time zone
• Investigate reports of suspicious transactions / circumstances, as well as prepare and submit reports to senior management and/or MLRO review
• Wealth Management/Private Banking
• Perform due diligence reviews on new clients and subsequent reporting to New Client Review Committee
• Directly manage a team of AML Business Analysts, AML Project Managers
• Develop strategies to reduce costs, manage risk, and enhance services
• Assist the AML Oversight Lead with AML Program related to regulatory change, industry development and governance reporting
• Point of contact for the local compliance function in the EU region on matters related to AML
• Part of AML Advisory team for EU and share AML-related expertise with other team members (APAC and US)
• Collaborate and Coordinate with the Auditors during Quarterly an annually AML Audits like – GIA, External Audit

As a Consultant, I am responsible for performing key critical activities for the AML Advisory function and be responsible for operational delivery of niche operations functions of AML/KYC. My responsibility is to make recommendations to the AML Advisory based on analysis of trends and patterns observed in course of business.

Operational demand includes overseeing the administrative responsibilities in course of managing teams, handling escalation, internal and external stakeholder relationship management, process performance and people Management.

· Support consistent hiring and performance management practices; promote process improvement ideas and share best practices across the segment/group

· Develop the on-going KYC training plan to develop and enhance staff knowledge of business and product

· Manage AML/KYC-related KPIs (key performance indicators) for the segment/group to ensure consistency in quality and timeliness of completion

· Manage KYC Operations project book of work, including strategic program roll out, major and minor system enhancements

• Hired to build and run a world-class AML program above and beyond previous capabilities
• Heading the AML Compliance Department for PAYCommerce Inc
• (PCI)
• Working in conjunction with Fraud and Compliance, implemented a new AML transaction monitoring system, KYC/CDD/EDD process from the ground up
• Working with the Automation of the Transaction monitoring and OFAC List Screening Process with Surety (AML Partners)
• I am the sole representative and Subject Matter Expert for all BSA/AML related matters, holding responsibility for all issues emanating from this department
• Responsibilities are expansive, and included not only ensuring compliance with all BSA regulations, standards, and reporting requirements, but also enhanced BSA training for critical departments and personnel within PCI
• Supervise and drive teams of analysts to meet or exceed quality and production goals
• Possess sound knowledge Financial Conduct Authority (FCA), Financial Action Task Force (FATF), Bank Secrecy Act (BSA), Patriot Act, Office of Foreign Assets Control (OFAC), and Foreign Corrupt Practices Act (FCPA)
• Provide ongoing coaching and feedback to Analysts to drive performance
• Adapt existing and develop new Compliance Policies and Procedures in order to minimize the risk of breaches of regulatory requirement and of damages to the Company’s reputation
• Perform all the responsibilities of Money Laundering and Terrorist Financing Prevention regulation of the U.S and reporting to FINCEN
• Developing and Implementing AML & CFT Training Program that educates and encourages business managers and staffs to operate in Compliance with relevant laws, regulations and policies
• Co-ordinates the development of Compliance Monitoring Plans by business specific compliance reviews, routine checks, transaction monitoring and approvals
• Prepare regular and accurate reports that demonstrate understanding, provide clear analysis and are escalated to the relevant business and risk managers and governance bodies
• Cross check and approve the legal documents of our Clients
• Customer Identification Program
• Building an in-depth enhanced due-diligence program for high-risk customers, including new areas of business for PCI
• Hands on experience on Quality Monitoring, Transaction Monitoring, Sanctions, PEP and Negative news screening
• Proficient with Microsoft Office
• Complete AML Alert reviews, Investigations, or SAR preparation as needed within the scope of the project
• Responsible to provide ongoing feedback and coaching to Analysts to drive performance
• Responsible to manage overall process and meet all SLA and deliverables
• Work towards developing globally consistent process and practices

• Worked within Anti-Money Laundering group to identify and investigate suspicious customer transactions
• Wrote, researched, reviewed, and submitted SARs to the AML manager on a daily basis while ensuring compliance with federal regulations
• Worked with various departments of AML Compliance in HSBC performing following tasks listed below including training
• Research and evaluate AML alerts, research and write case investigations, conduct quality assurance activities and/or conduct ongoing monitoring of the clients as well as Bank’s correspondent bank clients
• Assist management in identifying, escalating, and managing engagement risk on behalf of internal and external stakeholders
• Monitoring the transactions of our clients and correspondent bank clients in order to protect the bank from becoming a vehicle for Money Laundering or Terrorism and thereby protecting the banks reputation and brand
• Prepares and submits Correspondent Banking Reports and Investigative Summaries to the Level 2 Central Compliance Team in UK
• Familiarity with World-check, Lexis Nexis, SCDM, and other investigative techniques as well as Sanctions screening applications in HSBC
• Conduct complete and thorough investigations of assigned AML cases through various internal and external source systems
• Ability to effectively identify, articulate and escalate matters of AML and economic sanctions concern to senior management and lines of business officers and risk partners, up to and including the recommendation to close a client relationship
• Hands on experience on List Screening, Transaction Monitoring, KYC, CDD and EDD remediation.

• Department
• Inbound Voice Calling and Inbound Sales
• ACD, Screen monitoring
• Customer Satisfaction (CSAT), Quality
• PLA, SLA, AHT, VRU
• Worked for EMEA, AUSTRALIA and North America shift.