Dhanannd Patel
Ahmedabad
Summary
Accomplished and goal-driven Branch Manager in Retail Branch Banking offering more than 14 years’ extensive experience with management and tactical leadership in customer services. Offers expertise spanning business administration and cost management. Achieving optimal results with competent planning, organization, and solution-oriented approach while driving business growth, profitability, and strategic alliance. Proven ability to drive retail branch along with compliance to laid down guidelines. Diplomatic leader and analytical thinker able to inspire and cultivate productive working relationship with employees.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Branch Manager
DCB Bank
Bareja
09.2025 - Current
- Directed daily branch operations to ensure efficient service delivery and compliance with banking policies.
- Supervised staff training programs to enhance performance and customer service excellence.
- Resolved escalated customer complaints promptly to maintain satisfaction and loyalty.
- Monitored cash flow and inventory levels to optimize operational efficiency.
- Collaborated with regional management to align branch objectives with corporate goals.
- Maintained a positive work environment, fostering team morale and productivity.
- Conducted regular performance reviews for all branch employees to support development.
- Established customer relationships through targeted outreach initiatives to expand the customer base.
Senior Sales Manager
IDFC First Bank
Ambavadi, Ahmedabad
08.2024 - 07.2025
- Led sales team to drive revenue growth through enhanced client engagement strategies.
- Implemented targeted sales strategies that expanded market share and increased profitability.
- Managed all sales process aspects from lead generation to deal closure.
- Recruited, hired, and supervised a high-performing team of sales professionals.
- Developed and executed comprehensive sales training programs for new hires.
- Conducted regular performance reviews to evaluate team effectiveness and skills.
- Organized sales presentations and product demonstrations that effectively showcased offerings to prospective clients.
- Analyzed market trends to uncover business expansion opportunities.
- Facilitated sales of various financial products including current accounts, savings accounts, and insurance options to clients.
Senior Sales Manager
IndusInd Bank Ltd
Narol, Ahmedabad
10.2023 - 08.2024
- Drove revenue growth by leading sales team and enhancing client engagement strategies.
- Implemented targeted sales strategies to boost profits and expand market share.
- Managed all sales process aspects from lead generation to deal closure.
- Recruited, hired, and supervised a high-performing team of sales professionals.
- Developed and executed comprehensive sales training programs for new hires.
- Organized sales presentations and product demonstrations that effectively showcased offerings to prospective clients.
- Conducted performance reviews to assess team effectiveness and identify skill development opportunities.
- Analyzed market trends to uncover business expansion opportunities.
- Sold a range of financial products, including current and savings accounts, insurance, and retail assets, to meet client needs.
Sales Manager
Axis Bank Ltd
Narol, Ahmedabad
05.2020 - 10.2023
- Led sales team to achieve quarterly targets and improve customer satisfaction.
- Developed marketing strategies to promote banking products and services effectively.
- Analyzed market trends to identify opportunities for business growth and expansion.
- Selling liabilities of Axis Banks such as: current account, savings account, cross sell, TCDC travel card, GI, LI etc.
- Sales targets spread across Liabilities, Retail Assets, Business Banking, Insurance, etc.
- Building and maintaining relationships for managed portfolio of High Profile customer
- Provide regular feedback on competition practices, product improvement to central product team & leadership to achieve income related targets for the Branch.
- Have qualified and awarded many sales contests organized by the bank and have also visited various places to get the rewards.
Personal Banker -Retail Branch Banking
HDFC BANK LTD
Talod, Gujarat
07.2018 - 05.2020
- Achievement of assigned Current Account new acquisition value and number plan of the branch through team and self-sourcing.
- Driving & monitoring productivity of mapped Current Account Sales Officers
- Continuous Catchment Profiling to access Current Account potential for the branch
- Maintain continuous customer engagement through visits / contacts, and proactively resolve customer issues / queries.
- Ensure action on central triggers / initiatives on enhancements, cross sell and portfolio monitoring
- Ensuring proactive customer migration to direct banking channels, such as Net Banking, Phone Banking, Insta-Alerts, Email Statements etc depending on customer need and transaction preference.
- Work in close consultation with the central product team to modify the product features /parameters to suit the need of portfolio customers/prospects (Product Customization
- Provide regular feedback on competition practices, product improvement, etc. To central product team.
Branch Service Partner
Yes Bank Ltd
Unjha, Gujarat
02.2018 - 07.2018
- Cash & Operation Work with all Cross Sell Products with TPP.
- Sourcing Quality CASA Account with good value
- Handling CTS Clearing.
Sales Executive
JANALAXMI (JANA SMALL FINANCE BANK)
Dehgam, Gujarat
07.2016 - 02.2018
- Generate leads of micro finance loans and convert them efficiently.
- Handling branch verification report for customer's loan process.
- Forms verification (Micro Finance Loan) before sending for further process Micro Finance loan verification and document verification.
- Audit and handling collection Team of 6 officers for collection of money from customers.
- Data monitoring of Loan collection
Officer – Sales
AXIS BANK LTD
Ahmedabad & Dehgam
12.2012 - 07.2016
- Generated and converted leads strategically, enhancing client acquisition efforts.
- Generating leads by conducting events, cold calling, references.
- Educated and sold financial products to existing clients, including mutual funds, fixed deposits, home loans, and various credit options, increasing client engagement.
- Other cross selling products of third party like Life insurance and General Insurance.
- Increasing branch size in terms of CASA NOA and efficiently getting those accounts funded in order to build branch book size in terms of CDAB. MED.
- Ensured compliance with KYC and AML guidelines during account openings.
- Forms verification (CASA & FD/RD) before sending for further process.
Education
MBA - Marketing
Sikkim Manipal University
Ahmedabad03-2012
BBA - Finance
H.N.G.U. Patan
Himmatnagar, Gujarat03-2010
HSC - 12th Commerce
G.H.S.E.B. Gandhinagar
Talod, Gujarat03-2007
SSC - 10th
G.S.E.B. Gandhinagar
Gandhinagar03-2005
Skills
- Branch operations
- Audit & Compliance
- Revenue growth strategy
- Cash flow monitoring
- Risk & Quality Management
- Market trend analysis
- Goals and performance
- Training program development
- Team leadership
- Customer solutions
- Talent acquisition
- Conflict resolution
- Effective communication
Languages
English
Elementary (A2)
A2
Gujarati
Native
Native
Hindi
Proficient (C2)
C2
Certification
- IRDA
- AMFI
- Business loan, Auto loan, Personal loan, Retail Trade, Retail forex, Gold loan, EEG, Insurance, DEMAT, Home loan, LAP
Timeline
Branch Manager
DCB Bank
09.2025 - Current
Senior Sales Manager
IDFC First Bank
08.2024 - 07.2025
Senior Sales Manager
IndusInd Bank Ltd
10.2023 - 08.2024
Sales Manager
Axis Bank Ltd
05.2020 - 10.2023
Personal Banker -Retail Branch Banking
HDFC BANK LTD
07.2018 - 05.2020
Branch Service Partner
Yes Bank Ltd
02.2018 - 07.2018
Sales Executive
JANALAXMI (JANA SMALL FINANCE BANK)
07.2016 - 02.2018
Officer – Sales
AXIS BANK LTD
12.2012 - 07.2016
MBA - Marketing
Sikkim Manipal University
BBA - Finance
H.N.G.U. Patan
HSC - 12th Commerce
G.H.S.E.B. Gandhinagar
SSC - 10th
G.S.E.B. Gandhinagar