DHAN BAHADUR DARAI
Hyderabad
Summary
Experienced in customer service across diverse sectors, both voice and non-voice, with expertise in content moderation and support. Proficient in communication, policy adherence, and problem-solving. Skilled in maintaining accuracy and ensuring efficient workflow. A hardworking, adaptable and results-oriented professional.
Overview
8
8
years of professional experience
Work History
Customer Service Representative (Non-Voice)
Amazon Development Centre Pvt Ltd
Hyderabad
06.2024 - 01.2025
- Efficiently resolved customer issues by analyzing email inquiries, providing timely solutions, or escalating complex cases to appropriate teams.
- Utilized various tools to monitor and track customer performance.
- Created and actively managed customer follow-ups.
Science Teacher
Dovan English Boarding School
Pokhra
04.2022 - 03.2024
- Developed strong communication and presentation skills by regularly explaining science concepts in a clear, engaging manner.
- Maintained accurate records of student attendance, grades, and behavior.
- Maintained accurate records of student progress in accordance with school policy.
Representative, Operation (Content Moderator)
Concentrix
Hyderabad
07.2021 - 02.2022
- Monitored user-generated video content on social media platforms, ensuring adherence to company policies and guidelines.
- Effectively escalated policy violations through a structured ticketing system for further review and action.
Apprentice Program (Customer Care - Voice)
Genpact Pvt Ltd
Hyderabad
03.2021 - 08.2021
- Contacted customers via phone to discuss loan repayment, and to encourage timely payments.
- Proactively followed up with customers to ensure timely payments, and address any payment-related inquiries or concerns.
- Documented all customer interactions and follow-up.
Station Support Associate
Quess corp Limited
Hyderabad
02.2020 - 11.2020
Station Support Associate
Karvy Forde Search Pvt Ltd
Hyderabad
07.2017 - 01.2020
- Managed daily workflow by assigning tasks to associates.
- Managed inventory operations, tracked stock movement, and maintained accurate records.
Education
Bachelor of Commerce - Professional
Osmania University
King Koti01-2021
Board of Secondary Education -
Ravindra Bharati School
Ameerpet03-2011
Skills
- Communication skills
- Problem-solving skills
- Policy adherence and compliance skills
- Task management skills
- Complaint resolution
- Call escalation
- Researching
- Microsoft PowerPoint
- Quality control
- Microsoft Excel
Languages
Nepali
First Language
English
Upper Intermediate
B2
Hindi
Proficient
C2
Telugu
Intermediate
B1
Timeline
Customer Service Representative (Non-Voice)
Amazon Development Centre Pvt Ltd
06.2024 - 01.2025
Science Teacher
Dovan English Boarding School
04.2022 - 03.2024
Representative, Operation (Content Moderator)
Concentrix
07.2021 - 02.2022
Apprentice Program (Customer Care - Voice)
Genpact Pvt Ltd
03.2021 - 08.2021
Station Support Associate
Quess corp Limited
02.2020 - 11.2020
Station Support Associate
Karvy Forde Search Pvt Ltd
07.2017 - 01.2020
Bachelor of Commerce - Professional
Osmania University
Board of Secondary Education -
Ravindra Bharati School