Watching Sports
Pavan Kumar Sunkesula
Assistant Operations Manager
Hyderabad
Summary
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
9
9
years of professional experience
5
5
years of post-secondary education
3
3
Languages
Work History
Customer Service representative (Non-Voice)
Sutherland Global Services
03.2016 - 05.2017
- Company Overview: Client- US Uber
- Answering queries and concerns about a company's services
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
Process Associate
ITC InfoTech Ltd
09.2017 - 02.2018
- Company Overview: Client- Optum Global Solutions
- Worked for US Healthcare. Reviewing and processing incoming insurance claims.
- Ensuring all necessary documentation is complete and accurate.
- Handled high volumes of incoming work requests.
Claims Associate
Artech Info systems Pvt. Ltd
06.2020 - 03.2021
- Company Overview: Client- Optum Global Solutions
- Worked for US Healthcare. Reviewing and verifying transaction records for accuracy and completeness.
- Collaborated with internal departments and external vendors to resolve claims.
Assistant Operations Manager
R1 RCM
03.2021 - Current
- Joined as Senior Analyst in Cash Posting.
- Posting all accounts receivable, bad debt, and credit card payments to patient accounts so that patient accounts are current and payments are recorded accurately.
- Successfully cleared IJP & have been promoted to Team Lead.
- Initially led a team of 11 members, later span increased to 15.
- After completion of an year as Team lead, got promoted to Assistant Operations Manager. Currently handling a team of 24 members.
- Currently managing daily operations effectively, ensuring timely completion of tasks and accurate reporting of results.
- Improved communication within the team through regular meetings, updates.
- Taking regular client agenda calls & maintain strong relationships with them.
Education
B.Com Honors - Economics
IIMC Hyderabad (Osmania University)
Hyderabad, India 04.2012 - 01.2015
Intermediate(12th) - Commerce
Kendriya Vidyalaya Golconda No.1
Hyderabad, India 01.2011 - 01.2012
X Class -
Sri Vijaya Bharathi High School
Hyderabad, India 01.2009 - 01.2010
Skills
Microsoft Excel
Personal Information
- Date of Birth: 02/10/94
- Gender: Male
- Nationality: Indian
- Marital Status: Single
Disclaimer
I am confident of my ability to work in a team. I hereby declare that the information furnished above is true to the best of my knowledge.
Interests
Travelling
Foodie
Playing Sports
Love to play any type of sports. Usually Football & Cricket.
Timeline
Assistant Operations Manager
R1 RCM
03.2021 - Current
Claims Associate
Artech Info systems Pvt. Ltd
06.2020 - 03.2021
Process Associate
ITC InfoTech Ltd
09.2017 - 02.2018
Customer Service representative (Non-Voice)
Sutherland Global Services
03.2016 - 05.2017
B.Com Honors - Economics
IIMC Hyderabad (Osmania University)
04.2012 - 01.2015
Intermediate(12th) - Commerce
Kendriya Vidyalaya Golconda No.1
01.2011 - 01.2012
X Class -
Sri Vijaya Bharathi High School
01.2009 - 01.2010
Similar Profiles
Marcus Yousuf JegarajMarcus Yousuf Jegaraj
NA at Sutherland Global Services, Mcafee Techmaster ServicesNA at Sutherland Global Services, Mcafee Techmaster Services
GOVIND SREERAJ VARMAGOVIND SREERAJ VARMA
Consultant at Sutherland Global ServicesConsultant at Sutherland Global Services
Pratik SantraPratik Santra
Assistant Manager - Finance at Sutherland Global ServicesAssistant Manager - Finance at Sutherland Global Services