Watching Sports
Pavan Kumar Sunkesula
Assistant Operations Manager
Hyderabad
Summary
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
9
9
years of professional experience
5
5
years of post-secondary education
3
3
Languages
Work History
Customer Service representative (Non-Voice)
Sutherland Global Services
03.2016 - 05.2017
- Company Overview: Client- US Uber
- Answering queries and concerns about a company's services
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
Process Associate
ITC InfoTech Ltd
09.2017 - 02.2018
- Company Overview: Client- Optum Global Solutions
- Worked for US Healthcare. Reviewing and processing incoming insurance claims.
- Ensuring all necessary documentation is complete and accurate.
- Handled high volumes of incoming work requests.
Claims Associate
Artech Info systems Pvt. Ltd
06.2020 - 03.2021
- Company Overview: Client- Optum Global Solutions
- Worked for US Healthcare. Reviewing and verifying transaction records for accuracy and completeness.
- Collaborated with internal departments and external vendors to resolve claims.
Assistant Operations Manager
R1 RCM
03.2021 - Current
- Joined as Senior Analyst in Cash Posting.
- Posting all accounts receivable, bad debt, and credit card payments to patient accounts so that patient accounts are current and payments are recorded accurately.
- Successfully cleared IJP & have been promoted to Team Lead.
- Initially led a team of 11 members, later span increased to 15.
- After completion of an year as Team lead, got promoted to Assistant Operations Manager. Currently handling a team of 24 members.
- Currently managing daily operations effectively, ensuring timely completion of tasks and accurate reporting of results.
- Improved communication within the team through regular meetings, updates.
- Taking regular client agenda calls & maintain strong relationships with them.
Education
B.Com Honors - Economics
IIMC Hyderabad (Osmania University)
Hyderabad, India 04.2012 - 01.2015
Intermediate(12th) - Commerce
Kendriya Vidyalaya Golconda No.1
Hyderabad, India 01.2011 - 01.2012
X Class -
Sri Vijaya Bharathi High School
Hyderabad, India 01.2009 - 01.2010
Skills
Microsoft Excel
Training and mentoring
Multitasking Abilities
Employee motivation
Project Management
Employee reviews
Effective communication
Management team building
Operational planning
Process Improvement
Personal Information
- Date of Birth: 02/10/94
- Gender: Male
- Nationality: Indian
- Marital Status: Single
Disclaimer
I am confident of my ability to work in a team. I hereby declare that the information furnished above is true to the best of my knowledge.
Interests
Travelling
Foodie
Playing Sports
Love to play any type of sports. Usually Football & Cricket.
Timeline
Assistant Operations Manager
R1 RCM
03.2021 - Current
Claims Associate
Artech Info systems Pvt. Ltd
06.2020 - 03.2021
Process Associate
ITC InfoTech Ltd
09.2017 - 02.2018
Customer Service representative (Non-Voice)
Sutherland Global Services
03.2016 - 05.2017
B.Com Honors - Economics
IIMC Hyderabad (Osmania University)
04.2012 - 01.2015
Intermediate(12th) - Commerce
Kendriya Vidyalaya Golconda No.1
01.2011 - 01.2012
X Class -
Sri Vijaya Bharathi High School
01.2009 - 01.2010