DHANESH KUMAR P

• Manage day-to-day datacenter operations and ensure availability, reliability and continuity of critical IT infrastructure.
• Oversee datacenter operational activities, incidents, changes, and maintenance efforts alongside internal teams and stakeholders.
• Enforce compliance with security access-control operational and service-management protocols.
• Coordinate planned maintenance, infrastructure changes and project activities while minimizing business impact.
• Administer operational support for 24/7 environment and guarantee effective communication during critical incidents.
• Manage multiple medium- to large-scale projects and initiatives across teams, ensuring timelines, deliverables, and budgets are monitored and met.
• Leverage advanced surveillance systems to swiftly identify and mitigate issues before affecting service quality.

• Lead Rapid Response communication — timely alerts/escalations, bridge coordination, and real-time updates for executives and stakeholder teams.

• Ensure audit-readiness through meticulous documentation, evidence gathering and policy enforcement. Objective: Data Insights, Reporting & Knowledge Management

• Publish weekly/monthly ops dashboards covering health, performance, recurring patterns, capacity, energy usage, and vendor SLA compliance.

• Manage continuous improvement of documentation including runbooks, equipment inventories, configuration diagrams, DR plans, and escalation workflows.

• Participate in Data Center Strategy programs — migrations, cloud transitions, hardware tech refreshes, cage expansions, smart access solutions.

• Mentor junior engineers in operations best practices and oversee knowledge transition to new team members.

• Champion ESG goals: reducing power consumption and improving PUE (Power Usage Effectiveness). Expected Outcomes & Performance Measures

• Reduction in environmental incidents through faster mean time to detect (MTTD) & mean time to resolve (MTTR).

• Coordinated daily operational functions and client updates, guaranteeing timely resolutions and improving customer satisfaction.
• Provided user support and troubleshot technical challenges, engaging in technical assistance and client meetings to meet client needs.
• Draft and file RCA reports and tickets promoting investigation resolution and service improvement.
• Resolved technical issues while delivering user support effectively. Engaged in technical assistance and client meetings to ensure clear communication.
• Support daily operational tasks and client changes, ensuring timely resolution and customer satisfaction.
• Contributed to team meetings and maintained clear communication across stakeholders to facilitate collaboration.

• Directed enterprise antivirus platforms such as SEPM and ESET Manager, emphasizing installation, configuration, and troubleshooting tasks.
• Managed enterprise antivirus platforms, including SEPM and ESET Manager, ensuring installation, configuration, and troubleshooting aligned with security protocols.
• Analyzed SCCM software logs and monitored application deployment status for troubleshooting and validation.
• Analyzed SCCM software logs and monitored application deployment status, facilitating timely troubleshooting and validation.
• Established detailed documentation for startup shutdown and initial troubleshooting, improving support effectiveness for L1/L2 engineering teams.
• Enforced technical policies, procedures, and standards ensuring robust security, data integrity, and access control.
• Prepared technical design specifications for program implementations and supported AWS services including EC2, IAM, S3 and VPC.
• Created startup, shutdown and initial troubleshooting documentation for L1/L2 engineering teams.

• Managed operations for a portfolio of 12,000+ servers across multiple customers in India.
• Handled P1/P2 escalations during 24x7x365 on-call support to minimize downtime across customer environments.
• Prepared Windows Server 2008/2012 environments and administered VMware VMs, hypervisors and clusters.
• Migrated Windows Server 2003 to 2008 across test and production environments with minimal disruption.
• Participated in 24x7x365 on-call support and handled P1/P2 escalations to minimize downtime.
• Migrated Windows Server 2003 to 2008 in test and production environments, ensuring minimal disruption to services.
• Standardized maintenance plans and documentation, enhancing operational reliability and ensuring compliance.
• Configured Group Policy, OU structures, delegation, WDS/WSUS and network load balancing/server clustering.
• Implemented URL whitelisting/blacklisting and workstation/server security compliance controls.

• Managed architecture, maintenance, and support of Active Directory, DNS, DHCP, and Group Policy to ensure system reliability.
• Administered Windows 2003/2008 Active Directory, DNS, and DHCP servers while deploying physical and virtual Windows servers to enhance infrastructure.
• Created virtual machines using VMware, supporting hardware, disk, high availability, failover/failback, and patching activities to maintain system integrity.
• Scheduled daily/monthly backups, maintained documentation and deployed required security patches.

• Delivered remote technical support, resolving connectivity and server operation issues to ensure uninterrupted service.
• Troubleshot server downtime, locked-out IDs and Active Directory account creation issues.
• Diagnosed and resolved server downtime and Active Directory account creation issues, minimizing user disruptions.
• Produced utilization reports for bandwidth, CPU, and memory while monitoring device logs to optimize performance.
• Generated utilization reports for bandwidth, CPU and memory and monitored device logs and performance.