DHANJANI GUPTA
New Delhi
Summary
Experienced training professional with a strong background in leadership and a proven track record in staff development, process improvement, productivity enhancement, performance management, and curriculum design. Skilled in identifying training needs and designing effective programs to address them. Demonstrated ability to motivate and inspire teams to achieve their full potential. Adept at analyzing data and implementing strategies to optimize performance outcomes. Committed to continuous learning and staying abreast of industry trends to deliver cutting-edge training solutions.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Learning and Development Manager
Mahindra Holidays and Resort India Ltd
05.2023 - Current
- Delivered engaging presentations and workshops at industry conferences, promoting the organization as a thought leader in learning and development strategies.
- Enhanced employee performance by designing and implementing comprehensive learning programs.
- Collaborated with department heads to identify skill gaps and develop targeted training solutions.
- Streamlined onboarding processes for new hires, resulting in reduced time to productivity.
- Conducted thorough needs assessments for individual departments to tailor training solutions accordingly.
- Developed strong partnerships with external vendors to provide diverse learning opportunities for employees.
- Created customized leadership development programs, resulting in improved management skills across the organization.
- Evaluated the effectiveness of training programs using key performance indicators and adjusted content as needed.
- Leverage data and analytics to measure and report the effectiveness of learning programs, including recommendations for continuous improvement.
Associate Training Manager
Extramarks India Pvt Ltd
01.2020 - 03.2023
- Develop and execute a strategic learning and development plan that aligns with company's business goals and objectives
- Design and implement learning programs, workshops, and initiatives that address the development needs of employees at all levels
- Promote a culture of continuous learning and development within the organization, encouraging employees to take ownership of their growth and career progression
- Facilitate engaging and effective training sessions, using a variety of delivery methods including in-person, virtual, and blended learning
- Conduct regular training needs assessments to identify skill gaps and development opportunities across the organization.
- Conducts full scope of activities required to deliver new employee orientation and on-going training for call center personnel. On-going training classes include soft skills training (leadership, communication, stress management, etc.), supervisor training, process training and product training. Audience is comprised of employees and supervisors.
- Collaborate with leadership and managers to integrate learning solutions with performance management systems, ensuring alignment with employee goals and organizational objectives
- Partner with external vendors and consultants to source, develop, and deliver high-quality training content when necessary.
- Measure the effectiveness of training programs through assessments, feedback, and data analysis. Report on learning outcomes and make recommendations for continuous improvement
- Design and implement leadership development programs that cultivate the next generation of leaders within the organization.
- Manage the learning and development budget, ensuring cost-effective solutions that deliver measurable ROI
Sales Manager_Team Lead
Vedantu Innovative India Pvt Ltd
09.2017 - 12.2019
- Increased sales revenue by developing and implementing effective sales strategies.
- Built long-lasting client relationships through excellent customer service and consistent followups.
- Led a successful sales team by providing motivational coaching and performance-based incentives.
- Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
- Implemented CRM systems for better tracking of leads, improving follow-up processes and communication within the team.
- Consistently met or exceeded quarterly sales targets through diligent effort and persistence in closing deals.
Education
MBA - Training And Development
Indian Society of Training And Development
New Delhi, India11-2024
Certified in BFSI - BFSI
National Institute of Stocks And Management
New Delhi03-2023
Master of Arts - Development Studies
Indian Institute of Technology
Mandi, India06-2022
Bachelor of Arts - Economics
Indraprastha College For Women
University Of Delhi06-2016
Skills
- E-learning development
- Instructional strategies/Design
- Training delivery
- Organizational development
- Learning analytics
- Tech-Savvy
- MS OFFICE
- New employee training
Accomplishments
- Highly experienced Training Manager with a proven track record of designing,implementing, and evaluating comprehensive employee development programs toenhance team performance and drive organizational growth
- Skilled in conductingneeds assessments, developing curriculum, and delivering engaging training sessionson a wide range of topics
- A strategic thinker who collaborates with stakeholders toalign training initiatives with business objectives and ensure maximum impact
- Strongleadership and communication skills to motivate and inspire employees to achieve theirfull potential
- Excels in creating a culture of continuous learning and developmentwithin the organization.
Certification
Soft Skills Trainer National
Institute Of Skills Training |
January 2023
1.
Microsoft Excel Udemy |
January 2022
2.
Train The Trainer Skills
Deck | February 2021
Languages
English
Bilingual or Proficient (C2)
Timeline
Learning and Development Manager
Mahindra Holidays and Resort India Ltd
05.2023 - Current
Associate Training Manager
Extramarks India Pvt Ltd
01.2020 - 03.2023
Sales Manager_Team Lead
Vedantu Innovative India Pvt Ltd
09.2017 - 12.2019
Soft Skills Trainer National
Institute Of Skills Training |
January 2023
1.
Microsoft Excel Udemy |
January 2022
2.
Train The Trainer Skills
Deck | February 2021
MBA - Training And Development
Indian Society of Training And Development
Certified in BFSI - BFSI
National Institute of Stocks And Management
Master of Arts - Development Studies
Indian Institute of Technology
Bachelor of Arts - Economics
Indraprastha College For Women
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