Summary
Overview
Work History
Education
Skills
Websites
Personal Data
Timeline
Synopsis
Areas of Expertise
Disclaimer
Generic
Dhannya Gopan

Dhannya Gopan

Bengaluru

Summary

Professional with comprehensive experience in managing and leading teams. Skilled in operational efficiency, strategic planning, and conflict resolution. Strong focus on team collaboration and achieving results, adapting seamlessly to changing needs. Trusted for effective communication, problem-solving, and fostering productive work environment.

Overview

8
8
years of professional experience

Work History

Center Head Cum Admission Counsellor

Prose Education Academy Pvt Ltd
03.2024 - Current
  • Developed a high-performing team through effective recruitment, training, and mentoring initiatives.
  • Instituted systems that improved data collection practices enabling better analysis and informed decision-making processes.
  • Achieved forecasting accuracy to allow for better planning and reporting.
  • Devised cross-training matrix to provide adequate backup for positions.
  • Review applications and make decisions on admissions
  • Conduct initial interviews with prospective students
  • Provide information about college programs, admissions procedures, and other related topics
  • Plan and coordinate admissions events such as open houses, campus tours, and information sessions
  • Maintain relationships with school guidance counselors and alumni
  • Analyze student data and present findings to the admissions committee
  • Evaluate transcripts, test scores, and other credentials to determine eligibility for admission
  • Develop and update admissions materials such as brochures, applications, and websites
  • Maintain accurate records and perform administrative tasks related to admissions

Branch Coordinator

IBIS Academy
04.2022 - 01.2024
  • Collection of fees from the learners.
  • Payroll processing of staff.
  • Fund flow planning of the branch.
  • Course counselling to walk- in to the academy and make them end in the course of their interest.
  • Providing admin orientation to newly joined students and staff.
  • Arranging the classes, batch timings and other necessary coordination work for the effective functioning.
  • Cordinating for IACET examination.
  • Addressing the grievances of students and staff.
  • Coordinating for certificate issuance.
  • Ensure the timely completion of documentation work.
  • Supporting the marketing team whenever required.
  • Follow any other responsibilities assigned by Reporting Managers.

CRM

Dbrightspeir Consultancy (Contract)
01.2019 - 02.2022
  • Overseeing the relationship with customers handled by our team.
  • Resolving customer complaints quickly and efficiently.
  • Keeping customers updated on the latest products in order to increase sales.
  • Expanding the customer base by upselling and cross-selling.
  • Understanding key customer individual needs and addressing these.
  • Conducting business reviews using CRM programs.
  • Client : CoLive

Marketing Executive

Suman Controls Pvt Ltd
08.2017 - 12.2018
  • Developing and improving marketing plans unique to different products and services.
  • Conceiving and improving existing marketing strategies.
  • Networking with suppliers, large contractors, partner organisations and other business organizations.

Education

Diploma - Information Technology

JSS Polytechnic for Women
01.2015

B.Com - Correspondence

Karnataka Open University
Bengaluru
01.2015

TALLY - Accounting

NIIT Bangalore
Bangalore
01.2014

PUC - undefined

Karnataka Open University
01.2012

SSLC - undefined

ST.Mary’s Convent
01.2008

Skills

  • Database : Oracle , Mysql , MS-Access
  • Others : MS Office-Word , Excel , PowerPoint
  • Parent communication
  • Team building
  • Classroom supervision
  • Student assessment
  • Recordkeeping requirements
  • Logistics coordination
  • Program promotion
  • Educational growth
  • Excellent communication
  • Decision-making

Personal Data

Language Known: English, Kannada, Malayalam and Tamil

Timeline

Center Head Cum Admission Counsellor

Prose Education Academy Pvt Ltd
03.2024 - Current

Branch Coordinator

IBIS Academy
04.2022 - 01.2024

CRM

Dbrightspeir Consultancy (Contract)
01.2019 - 02.2022

Marketing Executive

Suman Controls Pvt Ltd
08.2017 - 12.2018

PUC - undefined

Karnataka Open University

SSLC - undefined

ST.Mary’s Convent

Diploma - Information Technology

JSS Polytechnic for Women

B.Com - Correspondence

Karnataka Open University

TALLY - Accounting

NIIT Bangalore

Synopsis

  • An astute professional with overall 4.5 years’ experience in Admission counsellor and parents relationship management.
  • An effective communicator with strong team management, analytical and problem-solving skills.
  • Comfort in interacting with people across hierarchical levels in an organization and globally for smooth project execution.
  • Accustomed to handling sensitive, confidential records. Demonstrated history of producing accurate, timely reports meeting stringent guidelines

Areas of Expertise

  • Strong communication skills, both written and verbal.
  • Developing various reports for management which make it easy to make decisions regarding the current projects.
  • Understanding client expectations and requests, providing feasible solutions for the same.
  • Ensuring deadlines are met for projects and issue resolution happens on time.
  • Ensuring Excellent client and customer satisfaction ratio

Disclaimer

Date of Birth: 09th July 1992 

Father’s Name: Gopakumar. P 

Gender: Female Marital 

Status: Married 


I hereby declare that the above given information is true and fair to the best of my knowledge.

Dhannya Gopan