Dhanshree Vijay Pednekar
Navi Mumbai, Panvel
Summary
Results-driven professional with 4+ years in operations and client servicing, with a recent Data Analyst certification. Skilled in managing corporate processes, enhancing customer relationships, and delivering data-driven insights. Seeking a challenging role to drive business value through operational excellence and analytics.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Senior Process Associate
Tata Consultancy Services
05.2024 - Current
- Managed Retirement Journey operations for UK (Pensions) and overseas clients, achieving consistent service delivery excellence.
- Handled end-to-end processing of death claims, transfer claims, quotations, and client notifications in full compliance with regulatory requirements.
- Conducted internal audits to ensure accuracy, compliance, and integrity of processes.
- Trained new joiners and investigated complaints, reinforcing adherence to company policies and regulatory standards.
Operations Team Lead
Healthquaters India Pvt Ltd
09.2023 - 03.2024
- Strengthened operational processes and guided the team in achieving measurable revenue growth.
- Coordinated team activities and resolved internal queries to maintain smooth day-to-day operations.
- Prepared MIS reports and performed billing reconciliation to support financial accuracy for corporate clients.
- Collaborated with IT team on portal testing and implemented system enhancements to improve functionality.
Executive -B2C Operation Client Relationship Manager
Thyrocare Technologies Ltd
10.2021 - 09.2023
- Led B2C business operations, collaborating with the team to achieve revenue growth.
- Executed programs from start to finish, addressing client issues quickly to uphold high satisfaction levels.
- Coordinated health check-ups and wellness programs for corporate clients, enhancing service delivery and client satisfaction.
Education
Bachelors - science
Kirti College
Masters - Science
University of Mumbai
Skills
- Excel Pivot Tables
- Power BI
- Tableau
- MS Office Suite
- Reporting & Data Visualization
- Client Handling & Relationship Management
- Data Analysis & Visualization
- Team Management
- Operations management
- Problem Solving
- Effective Communication
- Adaptability
Certification
Certified Data Analyst, Completed Data Analyst Course from ExcelR Solutions in 2025
Timeline
Senior Process Associate
Tata Consultancy Services
05.2024 - Current
Operations Team Lead
Healthquaters India Pvt Ltd
09.2023 - 03.2024
Executive -B2C Operation Client Relationship Manager
Thyrocare Technologies Ltd
10.2021 - 09.2023
Bachelors - science
Kirti College
Masters - Science
University of Mumbai