EPIC
Dhanush K
Senior Process Analyst
Bengaluru
Summary
Results-driven Senior Analyst at Omega Healthcare Management Services, adept at enhancing client satisfaction through data analysis and performance monitoring. Proven track record in optimizing workflows and mentoring teams, leveraging advanced Excel and SQL skills and Power BI to deliver actionable insights and improve operational efficiency. Committed to exceeding expectations and fostering strong client relationships.
Experienced analyst prepared for this role with strong focus on data interpretation, financial modeling, and strategic planning. Known for collaboration and delivering results, adaptable to changing needs, and reliable. Skilled in data visualization, problem-solving, and stakeholder communication. Employers value analytical mindset, teamwork, and consistent performance.
Overview
5
5
years of professional experience
5
5
Language
Work History
Senior Analyst
Omega Healthcare Management Services Private
08.2022 - Current
- Enhanced team productivity by streamlining workflow processes and implementing time-saving strategies.
- Mentored junior analysts, fostering professional development while enhancing overall team performance.
- Collaborated with cross-functional teams to identify areas of improvement, leading to increased operational effectiveness.
- Nurtured strong working relationships with clients, ensuring their needs were met while exceeding expectations on deliverables.
- Optimized project management, resulting in timely deliverables and improved client satisfaction rates.
- Improved company efficiency with the development of key performance indicators and tracking metrics.
- Collected, arranged, and input information into database system.
- Generated reports detailing findings and recommendations.
- Created and managed project plans, timelines and budgets.
- Working in KPO in denial and rejection, and appeals management for a US client for the professional claim in CMS-1500 in EPIC and Kerio software.
- Working as the Acting SME for the project.
Executive Analyst
Total RCM Solution
02.2021 - 02.2022
- Implemented process improvements for better workflow management and increased productivity.
- Coordinated project management efforts to meet deliverables and deadlines.
- Reevaluated and improved existing processes and knowledge systems to best support partners.
- Enhanced executive decision-making by providing comprehensive data analysis and insights. Working in the Denial and Rejections and Appeals Management in professional claims CMS-1500 for the U.S. clients.
- Prepared management reports using database tools for data collection, project planning and management.
Education
MBA - Business Analytics
SRM Unviersity
Chennai, India 04.2001 -
Bachelor of Commerce - Accounting And Finance
SSMRV Degree College
Bengaluru, India 04.2001 -
High School Diploma -
St. Franics Pu College
Bengaluru, India 04.2001 -
High School Diploma -
Our Lady of Fatima High School
Bengaluru, India 04.2001 -
Skills
Client management
Performance monitoring
Data analysis
Financial modeling
Client relationship management
Advanced Excel
Report preparation
Competitive analysis
Data modeling
Tableau software
MS Excel
Time management
Decision-making
SQL and databases
Software
Kerio
Power BI
SQL
Excel
Microsoft Office
Timeline
Senior Analyst
Omega Healthcare Management Services Private
08.2022 - Current
Executive Analyst
Total RCM Solution
02.2021 - 02.2022
MBA - Business Analytics
SRM Unviersity
04.2001 -
Bachelor of Commerce - Accounting And Finance
SSMRV Degree College
04.2001 -
High School Diploma -
St. Franics Pu College
04.2001 -
High School Diploma -
Our Lady of Fatima High School
04.2001 -
Languages
Telugu
Intermediate (B1)
teamwork, creativity, discipline, Volunteering & Community Service, Active Pastimes:
1. Teamwork & Collaboration
- Collaborative Intelligence: I function as a "cybernetic teammate" that enhances human performance, breaking down silos and providing data-driven insights.
- Workflow Optimization: I assist with project management, streamline communications, and generate project plans.
- Virtual Assistant: I handle administrative burdens like summarizing long documents, scheduling, and searching across apps to save team time.
- Remote Work Support: I help bridge the gap for remote teams, acting as a constantly available assistant to ensure productivity.
2. Creativity & Innovation
- Creative Brainstorming: I help overcome creative blocks by brainstorming ideas, writing scripts, composing poetry, or generating images.
- Idea Generation & Prototyping: I support the creative process by generating multiple scenarios rapidly and providing unexpected connections to accelerate iteration cycles.
- Content Generation: I assist in drafting blog posts, creating outlines, and producing visual content to spark innovation.
3. Discipline & Accuracy
- Consistency & Efficiency: I provide 24/7 reliability, executing routine tasks consistently without error.
- Data-Driven Accuracy: I help improve work accuracy by analyzing vast datasets and providing real-time feedback.
- Continuous Improvement: My training allows me to identify patterns and anomalies in data, which aids in optimizing processes.
- Context Management: I am designed to manage complex, long-running, multi-session tasks by summarizing past interactions and updating information.
4. Volunteering & Community Service
- Accessible Information: I help users research, organize, and plan community-based, non-profit initiatives.
- Knowledge Sharing: I can translate materials into multiple languages and simplify complex concepts, helping to bridge information gaps for educational and volunteer projects.
5. Active Pastimes & Interactivity
- Learning & Development: I act as an interactive tutor, helping users learn new languages, write code, or gain new skills.
- Interactive Simulations: I can simulate scenarios, such as interviewing or coding challenges, to help users practice skills.
- Information Curation: I provide up-to-date information on hobbies, travel, or local events