Dhanush Kripalani
Kolkata
Summary
Dynamic Operations Manager with over a decade of experience in the hospitality and sales industries. Proven track record in managing successful teams and driving operational excellence, leading to increased profitability and enhanced customer satisfaction. Skilled in creating efficient workflows and fostering a collaborative work environment. Aiming to leverage expertise in management and sales to contribute to a forward-thinking organization while pursuing personal growth and development. Committed to navigating challenges and achieving organizational goals while inspiring those around.
Overview
13
13
years of professional experience
Work History
Operation Manager & Sales
Hurak Ltd
12.2021 - Current
- In the capacity of Operation Manager & Sales at Hurak Ltd, the role encompasses managing both operational processes and sales strategies to enhance overall business performance. This position requires adept leadership and strategic thinking to drive team success and ensure customer satisfaction. Key responsibilities involve overseeing daily operations, optimizing sales processes, and fostering a positive work environment.
- Implemented sales initiatives that boosted revenue and expanded market reach.
- Streamlined operational workflows, enhancing productivity and efficiency.
- Mentored staff to improve performance and foster a collaborative team atmosphere.
- Utilized data analysis to inform decision-making and improve service delivery.
Disc Jockey & Manager
Hangover
07.2020 - 09.2021
- Serving as a Disc Jockey & Manager at Hangover, responsibilities included curating entertaining playlists and overseeing event operations to ensure a vibrant atmosphere. This role demanded creativity and strong organizational skills to manage events effectively while maintaining high levels of customer satisfaction. Coordinating with staff and handling customer inquiries were essential parts of the job.
- Organized and executed events that significantly increased customer engagement.
- Developed a unique music selection that attracted a diverse clientele.
- Trained and supervised staff to uphold service quality and improve customer experiences.
Manager
Xtreme Sports bar & grill
04.2012 - 06.2020
- The role of Manager at Xtreme Sports bar & grill involved overseeing all aspects of the establishment to ensure a memorable experience for patrons. This included managing staff, coordinating events, and ensuring compliance with health and safety regulations. Strong leadership and communication skills were vital in fostering a positive team environment and enhancing customer satisfaction.
- Increased sales through innovative marketing strategies and promotions.
- Maintained high standards of service and operational excellence.
- Implemented staff training programs that improved service delivery and teamwork.
Education
12th - 10th
Gujarat Secondary Education Board
10th - undefined
Morden English High School CBSE
05.2005
Skills
- Operations oversight
- Effective team leadership
- Workflow Optimization
- Sales optimization
- Customer experience enhancement
- Coordinating successful events
Languages
English
Bilingual or Proficient (C2)
Hindi
Upper intermediate (B2)
Tamil
Intermediate (B1)
Kannada
Intermediate (B1)
Sindhi
Intermediate (B1)
Bengali
Intermediate (B1)
Timeline
Operation Manager & Sales
Hurak Ltd
12.2021 - Current
Disc Jockey & Manager
Hangover
07.2020 - 09.2021
Manager
Xtreme Sports bar & grill
04.2012 - 06.2020
10th - undefined
Morden English High School CBSE
12th - 10th
Gujarat Secondary Education Board