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Dharmendra Mani Tiwari
Deputy Manager Operations
Lucknow
Summary
Results-driven Operations Leader with 10+ years of experience in US healthcare. Proven expertise in team leadership, SLA management, quality improvement and client relationship management. Seeking a leadership role to drive operational excellence and business growth.
Overview
10
10
years of professional experience
2
2
Languages
Work History
Deputy Manager
Concentrix Daksh Service Pvt Ltd
2025.12 - Current
- Working as a Deputy Manager at Concentrix Daksh Service Pvt. Ltd. From December 2025 to the present.
- Leading a team of 37+ FTEs and 1 SME with end-to-end operational ownership.
- Driving daily and monthly production targets while maintaining quality benchmarks.
- Monitoring attendance, shrinkage, attrition, to optimize workforce productivity.
- Acting as a key link between the client, management, and the delivery team.
- Managing client escalations and conducting governance calls.
- Driving MIS, productivity dashboards, and implementing performance improvement plans.
- Extensive experience in U.S. Medicare and retirement claim processing.
- Having 10+ Years of experience in US healthcare, Including Claim Adjudication, Claim adjustment, Claim Rework Function, Client Claim Auditing, Claim Appeal request.
Assistant Manager, Operations
Concentrix
2022.02 - 2025.11
- Managing a team of 33 people and one SME.
- Handling the team's daily and monthly production.
- Monitoring attendance, shrinkage, and attrition.
- Pillar between client, management, and DR.
- Responsible for the team's quality and production performance.
- Meetings organization SLA, and SLO target.
- Developed strong relationships with customers through exceptional customer service.
- Managed multiple projects and deadlines simultaneously to ensure that deadlines were met.
Subject Matter Expert, Operations
Concentrix
2019.11 - 2022.01
- Managing Team Internal & providing support related to product Current Business.
- Responsible for Training & Development of New Hire employee in Healthcare Business.
- Responsible and managing every Client Escalation for Quality and Ops issue.
- Enhanced team performance by providing expert guidance on critical projects and strategic initiatives.
- Established best practices for knowledge sharing, fostering a culture of continuous learning and improvement.
- Developed effective training materials for diverse audiences, resulting in improved skillsets and increased job satisfaction.
Senior Claims Representative
Concentrix
2017.02 - 2019.10
- Claim & Rework Adjudication.
- Working in Billing & Adjustment team in US Healthcare.
- Working in US Healthcare for Provider Contract Business.
- Managing Team Inventory Distribution and Production Progressing Reporting.
- Back-Up Quality Auditor and Supporting team as an OJT & SME.
- Working in US healthcare in Rework Business.dlines effectively.
Claims Processor
Concentrix
2015.12 - 2017.01
- Claim & Rework Adjudication.
- Working in Billing & Adjustment team in US Healthcare.
Education
Post Graduate - Computer Science
Uttar Pradesh Technical University
Lucknow, India2014-01
Skills
- Excel (VLOOKUP, Pivot table, MIS reporting, Data Analysis)
- MS-Office (Word, PowerPoints, Outlook)
- SLA & KPI Monitoring
- Workforce & Capacity Planning
- Client Communication & Escalation Handling
- Team Leadership & Performance Management
- Co-ordination skill
- Optimistic & Logical Approach to problem
- Cost analysis and savings
- Operations management
- Task delegation
- Process and procedure development
Accomplishments
- Client Appreciation award- Recognized for effective client handling and zero escalation delivery.
- Leader of the Pack Award for 2022 -For Great support towards team leader in Ops.
- Excellence H1/H2 Award as Team leader -For Significant for top performance in Ops.
- Best Team Manager- Strong team Handling & delivery
Interests
Declaration
I hereby declare that the above-mentioned information is true to the best of my knowledge and belief.
Timeline
Deputy Manager
Concentrix Daksh Service Pvt Ltd
2025.12 - Current
Assistant Manager, Operations
Concentrix
2022.02 - 2025.11
Subject Matter Expert, Operations
Concentrix
2019.11 - 2022.01
Senior Claims Representative
Concentrix
2017.02 - 2019.10
Claims Processor
Concentrix
2015.12 - 2017.01
Post Graduate - Computer Science
Uttar Pradesh Technical University