Shilpashree G S
Deputy Manager - Teller Authorizer
Kengeri
Summary
Results-oriented Deputy Manager with 5+ years in banking, specializing in branch operations and regulatory compliance. Expertise in leading teams, managing high-value cash operations with zero discrepancies, and ensuring adherence to RBI standards. Demonstrated success in enhancing customer engagement and optimizing cash management processes for consistent business growth. Recognized for strong analytical skills and effective conflict resolution, driving process improvements that mitigate risk and build customer trust.
Overview
7
7
years of professional experience
3
3
Certifications
3
3
Languages
Work History
Deputy Manager – Teller Authorizer
HDFC Bank
07.2022 - Current
- Spearheaded daily cash operations exceeding ₹50 lakhs, ensuring 100% accuracy and zero operational losses.
- Authorized high-value teller transactions within defined limits, ensuring adherence to compliance standards.
- Managed cash vault safety, daily balancing, and ATM reconciliation processes with zero discrepancies.
- Played a pivotal role during internal and external audits, achieving “No Adverse Findings” for three consecutive years.
- Trained and mentored 6+ junior staff, improving process efficiency, transaction accuracy, and grooming standards.
- Partnered with sales and product teams to cross-sell CASA, FD, and loan products, achieving branch revenue targets.
- Designed and implemented preventive complaint management systems, reducing escalations by 15% YoY.
- Drove adoption of NetBanking, UPI, and Mobile Banking, resulting in 25% increase in active digital users.
- Handled escalated customer grievances, resolving them within TAT, contributing to higher branch NPS scores.
Officer – Consumer Durable Finance
HDFC Bank
01.2019 - 07.2022
- Processed and managed consumer durable loans with an average monthly portfolio of ₹0+ lakhs.
- Conducted due diligence & KYC verification ensuring risk-free disbursements.
- Coordinated with vendors and sales teams to drive 20% YoY growth in loan disbursements.
- Streamlined customer onboarding and loan processing by introducing efficiency measures.
- Consistently exceeded disbursement targets, recognized for superior performance.
- Acted as a liaison between customers and credit teams to resolve queries and ensure timely approvals.
Education
M.Com - undefined
YDD Government First Grade College
Belur01.2018
B. Com - undefined
Bharathi College
Bharathinagar01.2016
Skills
Branch Operations Management
Regulatory Compliance (RBI, AML, KYC)
Digital Banking Channel Promotion
Team Leadership & Training
MIS Reporting & Data Analysis
High-Value Transaction Authorization
Customer Relationship & Retention
Risk Assessment & Audit Handling
Complaint Resolution & Service Excellence
MS Office (Excel, Pivot Tables, VLOOKUP, Reporting)
Finacle Core Banking & Digital Banking Platforms
MIS Reporting and Analysis Tools
Certification
Certification in AML & KYC Compliance HDFC Internal Training
Interests
Sports, Music, Reading Books
Awards & Recognition
Recognized by Branch Leadership for exceptional service delivery 2022-12-01, Awarded “Best Support in Audit Readiness”, Regional Audit Team, Consistently rated “Exceeds Expectations” in annual performance appraisals
Timeline
Deputy Manager – Teller Authorizer
HDFC Bank
07.2022 - Current
Officer – Consumer Durable Finance
HDFC Bank
01.2019 - 07.2022
M.Com - undefined
YDD Government First Grade College
B. Com - undefined
Bharathi College