Sana Siddique
Lucknow
Summary
Experienced banking professional with a proven track record in managing banking operations, compliance management and supporting audits. Recognized as a top performer in team leadership roles with 7 years of industry experience.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Deputy Manager-Banker Authorizer
IDFC FIRST BANK
01.2025 - Current
- Leading a team of Individuals typically within a specific banking area of Operations.
- Perform audit and ensure compliance to internal and external regulations and guidelines.
- Authorizing NEFT RTGS Transactions.
- Managing Complete Locker & Gold Segment.
- Balanced teller drawers and ATM cash.
- Managed escalated cases by applying conflict resolutions skills and extensive knowledge of bank policies, products, and services.
- Managing hiring indent - ensuring right level of staffing in the team and controlling attrition.
- Ensuring adherence to banking regulation & policies pertaining to Anti Money laundering, know your customer (KYC), Data & Information security etc.
- Assist in closure of all observations on audit report.
- Vault / Key custodian
Acquisition Process Manager
IDFC FIRST BANK
10.2023 - 12.2024
- Processing of Account activations by adhering to the KYC compliance & with 100% FTR.
- Handling account processing team of 7 members across Lucknow Jaipur & Chandigarh.
- In-depth analysis of current process/Practices & established where improvements could be made.
- Training the Ops team on Regular basis with the update KYC & AML Guidelines.
- Maintaining the track of day-to-day business done by Sales Team & publishing the MIS at the region level.
- Providing training to the Ground staff on KYC process & Handling of client request.
- Supporting Branch team in New branch launches.
- Co-ordinating with the Corporate clients for verification of Account activations.
- Verifying the KYC of the Clients on Govt. linked sites before onboarding the new client to the Bank.
- Maintaining the Inventory & reconciling on daily basis.
- Conducting the recruitment drive and maintaining MIS (Management Information System) related to vacancies, for various roles in the states of Uttar Pradesh.
- Maintaining the Inventories & their allocation to new joiner (Ekyc Tablets, Bluetooth Devices and assigning of laptops as per requirement to the cluster employees).
- Conduct RCU Screening for the new corporate to be onboarded.
- Screening of salary upload done by the corporate to their employees.
Acquisition Process Officer
IDFC FIRST BANK
03.2021 - 09.2023
- Process forms for account opening and closing the service request for the Corporate Salary segment on the “First Time Right” approach and errors within acceptable norms.
- Assisting in the timely resolution of queries/discrepancies raised by stakeholders
- Aligning with the Channel Partners to highlight & resolve discrepancies, if any, at the earliest to ensure smooth client onboarding.
- Ensuring adherence to banking regulations & policies pertaining to anti-money laundering, Know Your Customer (KYC), data and information security, etc.
- Assist the Acquisition Process Manager in spearheading initiatives to reduce operational costs and drive strategies to increase profitability.
- Regularly updated on products, policy, and competition.
- Ensure compliance with internal guidelines and regulations.
ASSOCIATE
TECH MAHINDRA
08.2019 - 03.2020
- Assist Customers over Emails, chat and calls for product information.
- Managing and sharing data consisting of daily forecast and KRA & KPI assigned.
- Assist in Backend Support including preparation of MIS reports.
CSA
COGENT E SERVICES
01.2019 - 08.2019
- Assist Customers over Emails, chat and calls for product Delivery.
- Managing and delivering as per client requirements on given SLA/TAT.
- Preparing Reports and handing team as an Assistant team leader as per requirement.
EXECUTIVE
HERO MOTO CORP
07.2011 - 07.2014
- Managing End to End Recruitments along with Client Handling.
- Vendor Management.
- On boarding (Joining formalities, orientation etc.), off boarding (Exit Formalities) Daily Wages Pay Management.
- Track Records of Sales analysis and HRIS.
Education
MBA - HR, Marketing
STEP HBTI
01.2018
B. Com -
VBS Purvanchal University
01.2011
12TH -
ICSE
01.2008
10TH -
ICSE
01.2006
Skills
- Branch operations
- Cash management
- Operations management
- Compliance reporting
- Team Lead
- Banking regulations
- Bank services
- Payment processing
- Branch management
- Cash vault audit
Certification
- National Institute Of Electronics and Information Technology (NIELIT).
- MS Office and Tally.
- National Certificate in Modular Employable skills conducted by Central Goverment.
Internship Project
Organizational culture and its impact on employees behavior in Hero MotoCorp., Ballia, The research report is about to analyses the overall performance of the employees.
Extra-Curricular Activities
- Won second prize in Singing at School Level.
- Was an active player of school kho-kho team and participated in interschool events.
- Worked as a Co-Ordinator of Sports activities.
- Certificate in IT IS OUR ATTITUDE NOT OUR APTITUDE THAT DETERMINE OUR ALTITUDE. Participation certificate in chemistry exhibited in school.
- Certificate of Appreciation in 4th National HR Summit on HumanOurce-2017. Certificate in GST. Won 1st prize in IT QUIZZ presented by Think The IT CLUB.
Disclaimer
I hereby declare that the information furnished above is true to the best of my knowledge and belief. Thanking you.
Timeline
Deputy Manager-Banker Authorizer
IDFC FIRST BANK
01.2025 - Current
Acquisition Process Manager
IDFC FIRST BANK
10.2023 - 12.2024
Acquisition Process Officer
IDFC FIRST BANK
03.2021 - 09.2023
ASSOCIATE
TECH MAHINDRA
08.2019 - 03.2020
CSA
COGENT E SERVICES
01.2019 - 08.2019
EXECUTIVE
HERO MOTO CORP
07.2011 - 07.2014
MBA - HR, Marketing
STEP HBTI
B. Com -
VBS Purvanchal University
12TH -
ICSE
10TH -
ICSE
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