DHARMENDRA SHARMA

• Developed and executed territory sales strategies to enhance market penetration.
• Cultivated relationships with key clients to drive customer loyalty and satisfaction.
• Analyzed market trends to identify opportunities for product positioning and growth.
• Coordinated with cross-functional teams to ensure timely delivery of products and services.
• Trained and mentored junior sales staff on best practices and territory management techniques.
• Monitored competitor activities to adjust strategies for maintaining competitive advantage.
• Delivered customized solutions tailored to individual client needs, increasing overall customer satisfaction levels significantly.
• Demonstrated exceptional presentation skills during client meetings, showcasing product benefits and value propositions effectively.

• Achieved enhanced service delivery for Birla White as TTSE CASC in Jodhpur, effectively managing operations across 11 districts of Rajasthan West. Implemented strategies that improved customer interactions and satisfaction levels. Fostered collaboration between teams, resulting in streamlined processes and increased operational effectiveness.
• Organized demand generation activities for architects, builders, contractors, and painters & masons at trade exhibitions and customer awareness camps. Supported interactions through counter meetings and mega meets to foster relationships. Assisted in delivering government presentations according to the plan for the Indore cluster.
• Investigated and resolved customer quality complaints, prioritizing swift solutions to strengthen customer loyalty and trust.
• Registered new contractors and painters in loyalty scheme to expand customer base. in loyalty scheme and motivated them.
• Trained and developed new applicators in white cement applications and products, conducting regular training sessions for skill enhancement in assigned sales area.
• Relationship Buildup with Technocrats for business.

Led a team in delivering exceptional customer service experiences at ACC Limited, focusing on client satisfaction in Jodhpur Cluster.

• Oversaw operations of a three-member engineering team to improve design efficiency.
• Coordinated and led various technical activities, such as meson and engineer meetings, to ensure effective operations in Jodhpur cluster.
• Executed contractor onboarding for loyalty program at Atoot Bandhan, driving relationship-building initiatives with industry technocrats.
• Oversaw channel management, customer management, and resolution of customer complaints.
• Explored sales opportunities and market trends within Jodhpur district to enhance business growth.
• Led cross-functional teams to implement strategic initiatives, enhancing operational efficiency and productivity.
• Developed and executed comprehensive business strategies to drive organizational growth and market expansion.
• Analyzed market trends and competitor activities to inform strategic decision-making processes.
• Developed innovative solutions to complex problems, resulting in improved organizational performance.

• Worked for 4.5 years in various locations and roles at Ultratech Cement, including Latf in Bhilwara, Mle in Jodhpur, and QC Chemist in Bharuch. Supported teams in achieving operational goals across multiple profiles. Assisted in maintaining quality standards and compliance in different regions.
• Performed slump testing and monitored concrete quality to guarantee customer satisfaction with dispatched products.
• Achieved compliance with raw material specifications through thorough pre-unloading quality assessments. Delivered reliable concrete testing results by effectively managing cube preparation processes.
• Maintain as per policy quality check and complete the documents process.
• Execution of targeted Technical Activities like Site Meet, Meson Meet, IHB Meets, Engineer Meets & other activities in Jodhpur district.
• Handled consumer complaints and monitored activities to enhance effectiveness of mobile concrete lab.
• Orchestrated new contractor onboarding into loyalty scheme, promoting collaboration and relationship-building with technocrats to drive business success.
• Site conversion from other brand to UTCL and support in sales; Give all the services in the best way for consumer.
• Developed potential client relationships to increase sales opportunities. from Site Visits, New contractor registration in loyalty scheme and motivated them.

• I was working as site engineer in Sanchore, ( Jalore, Rajasthan)
• Managed entire hostel project independently, overseeing all phases from planning to execution.
• Supervised site operations and guided contractors to meet project specifications.
• Manage labor for working. Quality control at site.
• Billing at site. Manage sub contractors.
• Manage site work as per working drawing. Perform Test like cube test, slump test in site Lab