Dharmendra Kumar Gupta
Gurgaon
Summary
Dynamic professional with a B.E. in Electronics & Communication from University of Rajasthan, specializing in delivering innovative business solutions. Proven analytical skills utilized to drive organizational growth and efficiency. Seeking a challenging role in a reputable company that fosters professional development and continuous learning opportunities.
Overview
15
15
years of professional experience
Work History
Senior Executive
Zee media Corporation Limited ( Essel Group )
Noida
10.2021 - Current
- Coordinated logistics and managed courier partners to ensure timely deliveries.
- Developed warehouse management processes that improved operational efficiency.
- Supervised 20-member team in 2000-square-foot facility, focusing on lean stock management.
- Managed relationships with over 600 sellers for expedited order processing.
- Implemented warehousing techniques that reduced order processing time and enhanced inventory accuracy.
- Oversaw LSP Load Alignment Ranking based on monthly performance metrics.
- Executed compliance measures for RTO delivery and receiving across all sellers and warehouses.
- Streamlined seller management by creating listings, tracking orders, and handling post-sales tasks.
Senior Executive Social Media & Customer Service
One Point One Solution PVT Ltd
Gurugram
10.2018 - 10.2021
- Addressed customer escalations and resolved complaints via social media promptly.
- Executed diverse operational tasks to boost service efficiency.
Activation Officer
IDEA Cellular Ltd
Noida
05.2013 - 11.2017
- Executed daily prepaid activations within turnaround time for Gurgaon Zone.
- Trained agency personnel and channels on documentation and new activation process guidelines.
- Ensured adherence to Department of Telecommunications guidelines for number activation.
- Conducted training sessions for sales executives at distributor points on activation processes.
Technical Support Executive
Orange GPS Solution Pvt Ltd
Gurugram
05.2010 - 04.2013
- Resolved technical queries from customers in a timely manner.
- Monitored real-time vehicle locations using GIS mapping across the nation.
- Established routes and alerts to enhance operational efficiency.
- Generated various Management Information System reports for performance analysis.
Education
B.E. - Electronics & communication
University of Rajasthan
01.2009
Senior Secondary - PCM
Board of Rajasthan
01.2005
Secondary education -
Board of Rajasthan
01.2003
Skills
- Logistics coordination
- Order fulfillment
- Inventory control systems
- Cycle counting techniques
- Efficient time management
- Client service excellence
- Communication proficiency
- Delegation strategies
- Feedback mechanisms
- Motivational skills
- Analytical problem solving
- Collaborative teamwork
- Strong work ethic
- Determined mindset
- MS Office applications mastery
- Excel capabilities
- Optimistic outlook
Languages
Hindi
First Language
English
Proficient (C2)
C2
Timeline
Senior Executive
Zee media Corporation Limited ( Essel Group )
10.2021 - Current
Senior Executive Social Media & Customer Service
One Point One Solution PVT Ltd
10.2018 - 10.2021
Activation Officer
IDEA Cellular Ltd
05.2013 - 11.2017
Technical Support Executive
Orange GPS Solution Pvt Ltd
05.2010 - 04.2013
B.E. - Electronics & communication
University of Rajasthan
Senior Secondary - PCM
Board of Rajasthan
Secondary education -
Board of Rajasthan
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