Open To Work
Dhasyapate Swapna
Hyderabad
Summary
Dynamic professional with extensive experience in custodial management and client service at Axis Bank. Demonstrated success in processing high-value transactions and optimizing operational processes. Expertise in operation management and customer service, complemented by strong risk assessment and ensuring effective resolution of complex client issues.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Assistant Manager (Custodial Services)
Axis Bank
Hyderabad
04.2022 - Current
- Point of Contacts for all Custodian clients including AIF's and PMS.
- Scrutinizing the KYC documents forwarded by the clients and company thereby processing or rejecting the documents as per the procedure and standards within TAT for funds instructions like POA, KYC, Custody Bank accounts, and details with the provided documents.
- Processing the high value transactions within timeline RTGS, NEFT, Funds transfers, FD's and Tax Payments handling the client's queries over phone and through correspondence. Processing pay in and payout activities working on reconciliation of bank account on daily basis.
- Opening Of Custody Bank accounts, Creation of UCC'S, Activation and Deactivation and working on NSDL and CDSL applications.
- LEI details updating in system by verifying the details through concern portals. Preparation of Loa's and revocation letters for NRI Clients.
Senior Associate (Shares Department)
k-Fintech Pvt Ltd.
Hyderabad
11.2018 - 04.2022
- Handling both commercial and non-commercial transactions pertaining to physical shares. Scrutinizing the KYC documents forwarded by the investor and company thereby processing or rejecting the documents as per the procedure and standards within TAT.
- Processing the high value Legal cases for transmission, issue of duplicate shares, split, deletion of name and consolidation of shares within the TAT.
- Handling the investor's queries over phone and through correspondence.
- Update the MIS in excels on a regular basis and report to the manager regarding the status of the Issue.
- Issuing the Entitlement letter to the shareholders for claiming the shares and dividends which are transferred to IEPF and working on quarterly reports.
- Processing dividends, revalidation of warrants, updating bank mandates ECS registration and electronic payments of dividends and Demat queries.
Team Leader (Escalations Department)
ADMA Solutions Pvt Ltd (ICICI BANK)
Hyderabad
01.2016 - 04.2018
- Handling escalations. (Complaints through Legal notice, RBI, senior management escalation and critical requests).
- Analyzing and resolving complaints on daily basis within the TAT.
- Sending responses to the customers through letters for customer queries.
- Following process for SR closures with Agencies and Debt Managers. Preparing and maintaining daily, weekly and monthly data.
- Handling of Applications like SAS, FCRM, CTL, CAPS. (From these applications we can get the details of the customer).
Education
B.Com - commerce
P.G.R.R.
Hyderabad01.2014
Inter - CEC
Ideal Junior College
Hyderabad01.2010
SSC - Hyderabad
St. Mary's High school
Hyderabad01.2008
Skills
- MIS operations management
- Client service excellence
- Corporate banking expertise
- User acceptance testing
- Custodial management
- Process optimization
- MS Office proficiency
- Risk assessment systems
- CRM solutions expertise
- Finacle software knowledge
Certification
NISM Series VII Securities Operations and Risk
Hobbies and Interests
- Surfing web
- Listening to music
Languages
- Hindi
- Telugu
- English
Timeline
Assistant Manager (Custodial Services)
Axis Bank
04.2022 - Current
Senior Associate (Shares Department)
k-Fintech Pvt Ltd.
11.2018 - 04.2022
Team Leader (Escalations Department)
ADMA Solutions Pvt Ltd (ICICI BANK)
01.2016 - 04.2018
B.Com - commerce
P.G.R.R.
Inter - CEC
Ideal Junior College
SSC - Hyderabad
St. Mary's High school