DHAVAL DATTANI
Summary
Results-driven Business Analyst and Scrum Master with 18+ years of experience in business requirements analysis, stakeholder collaboration, process improvement, and Agile delivery across healthcare and digital product environments. Proven expertise in assessing current-state operations, facilitating requirements workshops, documenting business needs, managing product backlogs, and translating complex challenges into scalable technology solutions that enhance efficiency and drive organizational goals. Innovative professional skilled in cross-functional collaboration and effective communication, driving successful outcomes in complex project environments. Excels in stakeholder engagement and risk assessment, ensuring alignment of project goals with organisational objectives. Fosters a culture of Agile methodologies, enhancing team dynamics and accelerating project timelines.
Overview
19
19
years of professional experience
Work History
Business Analyst
Citiustech
Pune
03.2022 - 04.2026
- Directed business requirements analysis and facilitated client and stakeholder workshops for patient-centric digital healthcare products.
- Ensured thorough documentation of requirements and alignment of proposed solutions with business objectives.
- Oversaw project delivery on time and within budget while serving as Scrum Master and SME, conducting all Scrum ceremonies.
- Cultivated work environment focused on personal responsibility, continuous improvement and delivering high-quality results.
- Implemented Scrum practices across departments, significantly increasing inter-team communication.
- Led cross-functional teams in adopting Agile and Scrum methodologies, significantly reducing time-to-market for new software releases.
- Responsible for supporting and executing the Test Automation Plan for Mobile and Web Development Projects.
- Stabilised the programme through diligent engineering rigor improvements, succession planning to de-risk programmes, and driving client engagement workshops to baseline expectations and SLAs.
- Spearheaded the implementation of Agile and Scrum methodologies, significantly increasing project efficiency and team productivity.
Configuration Analyst
Trizetto
Pune
07.2011 - 03.2022
- Has worked on several healthcare projects for leading provider organizations and healthcare ISV's, including ISVs in the medical imaging space.
- Worked as an Implementation Specialist responsible for implementation and delivery of Facets on the Configuration of Business Requirements in Facets system.
- Specializing in Product Workflow, BPA, researching and recommending configuration solution based on business requirements, QA Testing and defect analysis.
- Responsible for supporting and executing the Claim Test Automation Process for the projects.
- Stabilised the programme through diligent engineering rigor improvements, succession planning to de-risk programmes, and driving client engagement workshops to baseline expectations and SLAs.
- Managed the project lifecycle, team/client interaction in India and overseas, prepared project technical documents, and developed project plans to monitor and track progress with Agile development methodology.
- Proactively manage changes in project scope, identify potential crises, and devise contingency plans.
- Developed and deliver progress reports, requirements documentation, and presentations.
- Healthcare technology professional with strong experience in the area of healthcare data warehouses for physician clinics, and HL7 messaging.
Subject Matter Expert
Infosys
Pune
02.2007 - 07.2011
- Assisted in preparing and updating training documents and process checklists to minimise defects.
- Supported manager with workflow reports and process requirements.
- Prepared specific documents to aid team members in assisting director and VP.
- Engaged with clients to request additional information for determining future workflow.
- Conducted team meetings, huddles, and process update sessions.
- Managed a team of 20 individuals in telecom domain processes.
- Handled escalation process mapping effectively.
- Executed team goals related to quality and productivity.
- Collaborated closely with senior management and team to enhance performance and mentor new resources on processes and updates.
- Participated in various discussions regarding project planning, decision making, and meeting SLAs.
Education
CSM -
Scrum Alliance
10-2023
Bachelor of Commerce -
K.H.M College
03-2005
HSC -
Navyug Vidhyalaya
03-2002
SSC -
Navyug Vidhyalaya
03-2000
Skills
- Effective Time Management
- Project Management
- Communication skills
- Scrum practices
- Risk assessment
- Stakeholder engagement
- Cross-functional collaboration
- Agile Methodology
- Requirements gathering
- Internal Auditing
- Forecasting and planning
Languages
Gujarati
English
Hindi
References
References available upon request.
Timeline
Business Analyst
Citiustech
03.2022 - 04.2026
Configuration Analyst
Trizetto
07.2011 - 03.2022
Subject Matter Expert
Infosys
02.2007 - 07.2011
CSM -
Scrum Alliance
Bachelor of Commerce -
K.H.M College
HSC -
Navyug Vidhyalaya
SSC -
Navyug Vidhyalaya