Dhawala Chanikya Adunuthla
Hyderabad
Summary
Resourceful Senior Associate known for high productivity and efficient task completion. Possess specialized skills in project management, financial analysis, and client relationship building. Excel in time management, teamwork, and adaptive thinking which significantly contribute to achieving organizational goals.
Overview
6
6
years of professional experience
Work History
Senior Associate
ADP
Hyderabad
07.2024 - Current
- Assisted with set up for social events and food deliveries.
- Maintained positive working relationship with fellow staff and management.
- Broke down boxes for garbage and recycling.
- Administered employee insurance, pension and savings plans, working with insurance brokers and plan carriers.
- Maintained detailed records of employee benefits enrollments and changes for auditing and reporting purposes.
- Produced detailed reports and data models to help clients pick optimal plans.
- Explained the impact of life events such as marriage or divorce on benefits enrollment status.
- Resolved employee issues related to benefits, serving as a liaison between employees and insurance providers.
- Mastered state and Federal benefit laws Including ERISA, FMLA, COBRA, HIPPA and 401k administration.
- Coordinated annual open enrollment process, including preparation of materials, presentations, and employee support.
Senior Associate
Regalix
Hyderabad
05.2021 - 07.2024
- Conducted in-depth competitive analysis at business and technical level, maintained deep knowledge of industry development and trends and communicated findings to sales team.
- Analyzed customer data to better understand their needs in order to tailor messaging accordingly.
- Identified potential markets and market segments with desired customers and gaps for optimum product demand.
- Collected and reported on customer demographics, preferences, and buying habits to help marketing teams target strategies.
- Identified potential new customers through lead generation activities such as cold calling, emailing and attending networking events.
- Leveraged marketing data to forecast marketing campaign success and sales trends.
- Planned, wrote and presented sales pitches and developed proposals that spoke to client needs, concerns and objectives and addressed decision-makers within client organizations.
Customer Service Representative
Tech Mahindra
Hyderabad
09.2019 - 07.2021
- Updated databases with new and modified customer data.
- Answered customer inquiries and provided accurate information regarding products and services.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
- Provided exceptional customer service to ensure customer satisfaction.
- Promoted available products and services to customers during service, account management and order calls.
- Increased customer satisfaction ratings by effectively answering questions, suggesting effective solutions, and resolving issues quickly.
- Ensured that all customer queries were handled quickly and professionally.
- Provided technical support when necessary to resolve complex problems.
- Mentored junior team members and managed employee relationships.
- Strengthened customer retention by offering discount options.
Sales Associate
Conneqt business solutions
Hyderabad
09.2018 - 07.2019
- Developed promotional strategies to increase sales volume.
- Processed transactions using a point-of-sale system.
- Maintained knowledge of sales and promotions, return policies and security practices.
- Assisted teammates with sales-processing tasks to meet daily sales goals.
- Assessed customer needs to provide assistance and information on product features.
- Answered incoming telephone calls to provide store, products and services information.
- Worked with fellow sales team members to achieve group targets.
- Analyzed sales data to identify trends and adjust strategies accordingly.
- Planned and coordinated staff training sessions for new and existing employees.
- Identified appropriate solutions to minimize issues and quickly solve problems.
Education
B.Com -
GITAM University
01-2021
Intermediate -
Sri Aditya College
01-2014
S.S.C -
Narayana
01-2012
Skills
- Performance monitoring
- Timeline estimates
- Data analytics
- Team supervision
- Advance Excel
- Conflict resolution
- Interpersonal communication
- Exceptional writing and editing skills, withexperience crafting speeches, presentations, andother executive-level communications
Timeline
Senior Associate
ADP
07.2024 - Current
Senior Associate
Regalix
05.2021 - 07.2024
Customer Service Representative
Tech Mahindra
09.2019 - 07.2021
Sales Associate
Conneqt business solutions
09.2018 - 07.2019
B.Com -
GITAM University
Intermediate -
Sri Aditya College
S.S.C -
Narayana