Dheeraj Mishra
Summary
Dynamic Sales Operations Specialist with a proven track record at ServiceNow, specializing in sales process optimization and vendor management. Excelled in identifying revenue opportunities and streamlining order-to-cash processes, enhancing transaction quality by 30%. Skilled in Salesforce and effective communication, adapt at fostering customer and internal team relationships.
Overview
5
5
years of professional experience
Work History
Sales Operation Specialist
ServiceNow
07.2024 - Current
- Analyze and review current customer licensing, products and usage and identify new revenue opportunities.
- Overseeing the order processing cycle, from entry to fulfillment.
- Ensure all transactions meet quality standards.
- Analyze and review current customer licensing, products and usage and identify new revenue opportunities.
- Ensure all Orders are approved within pricing and discount policies.
- Assist with creation and maintenance of sales CRM dashboards.
Sales Operation Specialist
Zoominfo
02.2023 - 06.2024
- Work with ZoomInfo Account Management and legal teams to execute standard contractual and licensing provisions and onboard new customers.
- Process orders for zoominfo products; this includes entering orders into specialist or electronic fulfillment systems.
- Resolve issues on user access, account data, quoting, and opportunity booking.
- Proactively engage with Sales Reps to precheck opportunity transactions, booking documents and quotes for open deals before Quarter/Year-end.
- Provide support on business initiatives to improve quality of service to meet company objectives.
Sales Operations Specialist (ROC)
Amazon Dev Center India
08.2021 - 01.2023
- Communication with external customers (Carriers, Vendors/Suppliers) and internal teams (Retail, Finance, Software Support, Fulfillment Centers).
- Communicate and make Contracts for 3PL and Vendors of amazon according to business requirement.
- Communicate solutions to the business and customers as clearly as possible to minimize further issues and promote quick resolution.
- Review submitted contract and order forms for completeness and accuracy.
Sales Operations Specialist
Mastree by Unacademy
04.2020 - 07.2021
- Proactively engage with Sales Reps to precheck opportunity transactions, booking documents and quotes for open deals before Quarter/Year-end.
- Review submitted contract and order forms for completeness and accuracy.
Education
Bachelor of Science -
SRM University
Chennai, India04-2020
Skills
- Sales process optimization
- Vendor management
- License renewal
- Salesforce
- Order Lifecycle Management
- Quota setting
- Order Processing
- Quote-to-cash
- Quote-to-order
- Sales Reporting
- Order-to-Cash (O2C) processes
- Salesforce CPQ
- MS office
Timeline
Sales Operation Specialist
ServiceNow
07.2024 - Current
Sales Operation Specialist
Zoominfo
02.2023 - 06.2024
Sales Operations Specialist (ROC)
Amazon Dev Center India
08.2021 - 01.2023
Sales Operations Specialist
Mastree by Unacademy
04.2020 - 07.2021
Bachelor of Science -
SRM University
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