Travelling
PRIYANKA SINGH
Sales Operations Specialist
Lucknow
Summary
Enterprising Sales Operations Specialist with 8 years of experience. Supports sales operations team through sales training, product and service comprehension and order processing. Proven professional molding teams into strong groups of go-getters.
Enterprising Sales Operations Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
5
5
years of professional experience
5
5
years of post-secondary education
2
2
Languages
Work History
Sales Operation Specialist
Uniform Advantage
12.2022
- Coordinating with end to end customers
- Entering quotes on AX
- Preparing presentations
- Following up on the quotes
- Hands on experience with credit applications
- Hands on experience with work fronts for all the tickets
- Hands on experience with salesforce.
Process Associate(Pearson)
HCL
10.2020
- Handling technical troubleshooting on Windows OS
- Update the team for the latest information given by client's end
- Understand client requirement related to specific project and handling and maintaining customer escalations
- Raising tickets and working/resolving network tickets, resolving client experienced issues
- Develop creative and visually appealing deliverable for training and change management for large scale business transformation
- Incident management, Troubleshooting network issues related to Routing/Switching, Wireless devices
- Conducting weekly meeting with Pearson training team on transition and resource hiring
- Chair - weekly client calls, followed by written minutes and actions
- Analyse outages; identifying trends and continuous improvement opportunities to reduce cost, reduce downtime, and increase customer satisfaction
- Develop and analyse reports through MS Excel
- Skill re-verification, self development through training programs
- Consistently meet, exceed CSAT, customer parameters as defined for the process.
Sales Coordinator
Falcon Interiors Solutions India Private limited
11.2019 - 05.2020
- Worked at Falcon Interiors as sales coordinator in Graphic division, handling day to day operation all alone
- Coordinating with clients and vendors
- Follow with client and vendors for the execution of work in time
- Making quotation and Purchase Order
- Coordinating with every single department of Graphic division to ensure completion of job on committed timeline
- Informing clients about services offered by company.
Business Analyst
American Express
08.2016 - 05.2019
- Worked as Business Analyst in corporate credit card division
- Sharing pendency with Vendor which are raised by Amex Implementation team
- Coordinating continuously with Implementation and Vendors
- Keep a track of all accounts through sales force and credit tracker tool
- Creating opportunities on sales force for all those accounts which would source/acquire in future
- Declaration of all the accounts who has taken charge on their corporate credit card
- Checking Vendor Invoices and providing details to concerned teams
- Updating PAN India Leaders for their accounts submitted to implementation/new accounts
- Follow up for approval of Corporate credit Card
- Sharing limits of accounts when corporate credit card got approved, Pan India
- Coordinating payment upload with concerned teams
- Checking KYC for further processing of accounts
- Updating pendency by checking docs provided for corporate card
- Doing quality check of all accounts come for processing.
Sales Coordinator
Eagle Forgings
05.2015 - 07.2017
- Worked as sales coordinator in Eagle Forgings for 1.2 years
- (May 2015-July2016)
- Organization deals with all 5 star hotels by providing hotel equipment's through international and local suppliers
- The products we supplied: Kettle, Hair Dryer, Mini Refrigerator, Cutlery, Lockers
- Coordinating with clients and Suppliers
- Follow with overseas suppliers for delivering the good in time
- Making Purchase Order
- Coordinating with delivery department to ensure delivery on time
- Cold calling and informing about goods and products offered by company
- Sharing quotation with customer for all the products offered by company
- Inside sales was also part of my job.
Education
Post Graduation in Marketing and Human Resources -
Apeejay Institute of Technology & Management
01.2012 - 01.2014
Bachelors in Commerce - undefined
Lucknow University
01.2008 - 01.2011
12th - undefined
Central Academy
01.2008 - undefined
10th - undefined
Rani Laxmi Bai Memorial Senior Secondary School
01.2006 - undefined
Skills
Proficient in handling Sales Forceundefined
Personal Information
- Father's Name: Mr. R. N Singh
- Date of Birth: 06/06/91
Interests
Body Fitness
Learning new technologies
Additional Qualifications
- Certification in UPTEC 'O' Level
- Certification in Business Administration from IIJT Lucknow.
Disclaimer
I hereby declare that the above mentioned information is true to the best of my knowledge and there is no discrepancy in the above information
Timeline
Sales Operation Specialist
Uniform Advantage
12.2022
Process Associate(Pearson)
HCL
10.2020
Sales Coordinator
Falcon Interiors Solutions India Private limited
11.2019 - 05.2020
Business Analyst
American Express
08.2016 - 05.2019
Sales Coordinator
Eagle Forgings
05.2015 - 07.2017
Post Graduation in Marketing and Human Resources -
Apeejay Institute of Technology & Management
01.2012 - 01.2014
Bachelors in Commerce - undefined
Lucknow University
01.2008 - 01.2011
12th - undefined
Central Academy
01.2008 - undefined
10th - undefined
Rani Laxmi Bai Memorial Senior Secondary School
01.2006 - undefined
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