Magimai Rinit Mary. S
Sales Operation Analyst
Bengaluru,KA
Summary
Sales operations expert with proven track record of optimizing processes, driving revenue growth, and enhancing team performance. Known for strong analytical skills, strategic planning, and exceptional problem-solving abilities. Highly adaptable and dependable, with focus on collaboration and achieving consistent, measurable results. Skilled in CRM systems, data analysis, and cross-departmental coordination.
Overview
13
13
years of professional experience
Work History
Sales Operation Specialist
Dell Technologies
08.2018 - Current
- OM - Managing Order Releases from Prepayment and Fraud Holds, Order cancellations, sending care pack to Customers via mail, Processing Fund transfers for new orders placed by same Customer
- Create and update knowledge base articles, internal procedures, and ticket logs for common issues.
- Set up user accounts, manage permissions, and troubleshoot connectivity.
- Develop and implement performance management frameworks, SOPs, and communication plans.
- Ensure all quality-related documentation is current and accurate.
- Advise the team members on performance issues, reviews, and fostering a high-performance culture.
- Conduct training sessions for new hires and existing employees
- Handle administrative duties related to training, such as scheduling and record-keeping.
- Measuring training effectiveness by assessing knowledge and skill improvement through tests, quizzes, or assessments.
- Determine the impact of the training on business outcomes like productivity, quality
Financial Acct Advisory Analyst
Accenture India Pvt Ltd
07.2015 - 08.2018
- Initiated rewrite of operations procedural manual to bring it up to date
- Reduced the errors in the team through quality check
- Preparing concur expense reports in salesforce
- Assisting the subordinates in performing the task
- Responsible for processing quotes for DellEMC products
- Generating reports from EMC & VCE SFDC as per customer requests & allocate accounts/opportunities as per revenue
- Helping new associates in floor support to resolve their issues related to process
Sr. Process Associate
SM Netserv Technologies Pvt Ltd
09.2012 - 07.2015
- Reviewing, verifying, and processing claims according to company guidelines
- Create and update training materials, standard operating procedures (SOPs), and best practices
- Performing quality check for the claims processed by team members
- Ensure cross team communication & collaboration
- Develop and track Key Performance Indicators (KPIs) like accuracy rates, resolution times, and customer satisfaction scores
- Compile findings and present clear reports/dashboards to management and teams
Education
Bachelor of Commerce - Accounts, Sales & Advertisement
University of Bangalore
01-2011
Skills
Salesforce
Problem solving
Order Management
Pipeline Management
Pricing Strategy
Sales process Optimization
Order Processing
CRM Management
Team Leadership
Multitasking & prioritizing
Customer Service management
Disclaimer
I hereby declare that the information furnished above is true to the best of my knowledge Date: Place
Additional Information
- Received APPLAUSE award from customer for proactively addressed & provided required support
- Have won APPLAUSE, CHEERS & BRAVO Awards in the Rewards & Recognition for the reason “Winning Together”
- Have won DELIGHT Award for successfully preparing 79 knowledge articles for maintaining process documentation
- Have won Outstanding Performer Award for four quarters
- Successfully implemented two new process improvements
Timeline
Sales Operation Specialist
Dell Technologies
08.2018 - Current
Financial Acct Advisory Analyst
Accenture India Pvt Ltd
07.2015 - 08.2018
Sr. Process Associate
SM Netserv Technologies Pvt Ltd
09.2012 - 07.2015
Bachelor of Commerce - Accounts, Sales & Advertisement
University of Bangalore