DHEERAJ MUMGAIN
Greater Noida
Summary
Qualified Restaurant Manager with a considerable professional experience in best QSR chain. Having Expertise in managing the restaurant, business strategies, analyzing profit & loss of the restaurant, taking decisions in order to improve the sale, QSC and profitability of the restaurant, hiring people for the restaurant. Currently handling a team of more than 30 people including Assistant Managers, crew members, delivery riders & technical staff. With proven success in organizing tasks, shift running and handling various Systems with limited resources. Inventory, Training, Coaching, Customer Service, Scheduling, Team Development, Labor & Quality control, Planned & Daily maintenance. Excelled in handling brand extensions like Delivery system and kiosk. Assessing & reassessing goals followed by activating the plans and measure the results on weekly, monthly and quarterly basis. A dynamic individual with strong analytical & follow-up skills.
Overview
13
13
years of professional experience
Work History
Restaurant Manager
Burger king India (North)
Noida
07.2021 - Current
- Hiring team members as per the need of the restaurant
- Providing orientation to the newly joined team members and management trainees
- Ensuring that customer service is at the core of the team members and managers and the restaurant should reflect the best customer service standards
- Taking care of the Payroll system of the restaurant
- Finalizing the weekly guest count projections and giving it to the scheduling manager and verifying that the schedules are made according to the projections only
- Completing Mid/End of months.
Assistant Manager
Burger king India (North)
New Delhi
05.2020 - 07.2021
- Helped the restaurant manager in creating action plans for the improvement of restaurant
- Helped the restaurant manager in hiring, inducting, and mentoring new staff members
- Helped the restaurant manager in completing Mid of Month's & End of Month's
- Resolved customers' questions and grievances in a professional manner
- Helped the restaurant manager in completing the payroll activities in an accurate, timely manner
- Helped the restaurant manager in finalizing the projections of the restaurant
- Overlooked the various systems handled by the assistant managers and helping them with any problems they face
- Ensured that the second assistant managers are completing their jobs timely
- Acted like a bridge between the Restaurant manager and assistant managers to ensure proper communication.
Shift Manager
Burger king India (North)
06.2019 - 05.2020
- Conducted SOC's of crew members
- Ensured that procedures are being followed at all the times
- Delivering training to crew members
- Coached crew members on correct procedures
- Took inventories for MOM's, EOM's and Daily Sum sheet
- Taking expiries of products
- Ensured FIFO is being followed
- Ensured daily cleaning tasks are being done in time manner
- Ensured kitchen and other Equipment are cleaned as per the standards
- Updating training Files of Crew members
- Developed and fostered positive relationships with crew members
- Worked well with other crew members and followed safety guidelines.
Restaurant Manager
Nazeer foods Private limited (North)
06.2016 - 05.2019
- Assigned crew members with tasks appropriately
- Headed a safety team to ensure that safety standards of the restaurant were in place at all the times
- Provided optimal assistance to the General Manager and handled a variety of tasks
- Worked closely with Unit Manager to ensure timely completion of administrative tasks
- Completing performance reviews of crew members and Managers
- Developing mangers and crew members for the next level
- Ensuring that the inventory manager is making order correctly.
Trainee floor Manager
Kebab xpress (North)
04.2012 - 06.2016
- Conducted SOC's of crew members
- Ensured that procedures are being followed at all the times
- Delivering training to crew members
- Coached crew members on correct procedures
- Took inventories for MOM's, EOM's and Daily Sum sheet
- Taking expiries of products
- Ensured FIFO is being followed
- Ensured daily cleaning tasks are being done in time manner
- Ensured kitchen and other Equipment are cleaned as per the standards
- Updating training Files of Crew members
- Developed and fostered positive relationships with crew members
- Worked well with other crew members and followed safety guidelines.
Sr. Team Member
Haldiram ethnic foods
Noida
06.2011 - 03.2012
- Supervised and trained staff in customer service, food handling, and safety protocols.
- Ensured compliance with all food safety regulations and sanitation standards.
- Assisted with kitchen preparation during peak times as needed.
Education
Bachelor's in Arts -
IGNOU
01.2017
12th -
SVM Vidya Mandir
Ghaziabad01.2012
10th -
Mother India Public School
Ghaziabad05-2009
Skills
- Communication Skills
- Microsoft Office
- Leadership and Teamwork
- Management Skills
- Decision Making
- Highly organized and efficient
- Hard Working
- Detail Oriented
- Highly responsible and reliable
- Interpersonal Skills
Accomplishments
- Won "Employee of the month" title in September' 2016, January 2017, April 2017. (Nazeer foods pvt Ltd)
- BK Delivery targets were achieved for Quarter - 4 in 2023. Recognized regularly for my hard work and completion.
- Recognized by CEO in ODC (Auto expo mart 2016) Kebab Xpress.
Personal Information
- Date of Birth: 09/08/1994
- Nationality: Indian
Languages
- Hindi
- English
References
References available upon request
Hobbies and Interests
- Listening to music
- Watching TV Series & Movies.
- Analyzing the Profitless statements for opportunities and deriving action plans to fix them in the most effective manner.
- Creating business strategies to improve the profitability and results of the restaurant.
- Creating staffing planning for the restaurant very month.
- Ensuring that the training plan made by the Training manager is correct and as per the need of the restaurant.
- Ensuring management team is being communicated about each and every changes happening in the system.
- Providing training to the managers. Helping them in completing the modules in a timely manner.
Timeline
Restaurant Manager
Burger king India (North)
07.2021 - Current
Assistant Manager
Burger king India (North)
05.2020 - 07.2021
Shift Manager
Burger king India (North)
06.2019 - 05.2020
Restaurant Manager
Nazeer foods Private limited (North)
06.2016 - 05.2019
Trainee floor Manager
Kebab xpress (North)
04.2012 - 06.2016
Sr. Team Member
Haldiram ethnic foods
06.2011 - 03.2012
Bachelor's in Arts -
IGNOU
12th -
SVM Vidya Mandir
10th -
Mother India Public School
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