Dheeraj Thakur
Summary
A self-motivated financial service professional having 16 plus year's experience in banking sector. Proven ability to identify problem, analyze possible solutions and determine best course of action to meet objectives. Good industry knowledge about existing financial practices, customer servicing and settling financial issues. Enthusiastic, motivated team player with strong interpersonal and leadership skills. Reputation for hard work, dedication and commitment to excellence.
Overview
16
16
years of professional experience
3
3
years of post-secondary education
Work History
Territory Head - Alternate Banking Channel & Partnerships
HDFC Bank Ltd.
06.2020 - Current
- Handling team of Area Heads and guiding & driving them to achieve the set business objectives.
- Responsible for achieving Liability units & values (NAV & CIB), Asset units & values (Retail & Wholesale) and various other product targets of the bank.
- Understanding strengths and weaknesses of the team members so as to take out maximum output out of them.
- Ensuring good flow of liability and asset leads from channel Partners and ensuring these leads are properly handled till their final conversion/disbursement.
- Sourcing of Govt. & TASC accounts for large value inflows.
- Maintain good rapport with Govt. Officials, Trusts, Societies, Corporations, Boards and other HNI clients & corporates to ensure continuous business and future referrals.
- Ensuring Conducting of activities such as loan Melas, Farmer Account opening camps, Salary account opening camps, Credit card camps etc. from time to time.
- Enabling team with business MISs or any other updates on regular basis and tracking and reviewing them on periodic basis.
Senior Relationship Manager - Govt. Banking and TASC
INDUSIND BANK LTD
09.2018 - 04.2020
- Liasoning with various Govt. Departments, Trusts, Societies, Corporations, Boards etc. of HP state.
- Maintaining healthy relations with different HODs and other office bearers of the organizations.
- Responsible for achieving set CASA and Deposit targets.
- Maintaining stickiness of departments with the bank by cross selling different solution products such as Payment Gateways, APIs, Govt. Internet Banking, etc.
- Providing prompt service and fulfilling different accounts related requirements of the departments.
- Won fastest deposit acquisition award for 31st March 2019.
- Instrumental in getting 2 State Level mandates for the bank.
Branch Manager
ICICI BANK LTD
04.2016 - 09.2018
- Manage overall branch with greater focus on operational efficiency and customer service.
- Manage team members and ensuring all team and branch targets are met.
- Responsible for Compliance.
- Handle customer complaints and resolve operational issues.
- Maintain good rapport with clients to ensure future referrals.
- Implement different rules, regulations and regulatory circulars.
- Responsible for achievement of Liability, Assets & TPP targets.
- Liasoning with different Government officials and HNI clients.
- Branch CASA book closed at 63 crore on 31st March 2018.
- Over achieved the TPP FY targets for 17-18.
- Attained 5 star audit rating for the branch.
Teller/Welcome Desk/ PB Sales/PB Authorizer
HDFC BANK LTD
09.2009 - 04.2016
- Manage overall branch operations with greater focus on operational efficiency and customer service.
- Forex & NRI Services.
- Customer Handling and Cross Selling.
- Branch SQ Champion.
- Authorizing all teller transactions and ensure that proper process has been followed.
- Checking all important reports related to teller counter and action the same.
- Ensuring conformance to guidelines prescribed by RBI and other regulatory authorities; adhering to the systems & procedures laid down by the bank -Audit compliance.
- Interfacing with clients to acquaint with products like saving accounts, current accounts, term deposits, mutual funds, securities, etc.
- Analyzing the financial capabilities of clients for providing them apt investment solutions, ensuring that the solutions provided carry the minimum investment risk.
- Facilitating customer centric banking operations & ensuring customer satisfaction by achieving delivery & service quality norms.
- Instrumental in acquiring Government relationships for branch resulting in achievement of CASA and deposit targets of the branch in FY 10-11, 11-12 and 12-13.
- Sale of Asset products.
- Management of PB portfolio and achieving all income Targets set for the financial year.
- Maintain good rapport with clients to ensure future referrals.
Education
MBA - Finance
Dr. Y S Parmar university
HP 09.2007 - 01/2009
BBA -
Himachal Pradesh University
Shimla, HP 07.2004 - 04.2007
Skills
- Business acquisition & cross selling
- Audit & Compliance
- Administrative Skills
- Banking operations
- Team Management
- Customer Services
- Interpersonal & Negotiation skills
- Government Relationship
Languages
- English
- Hindi
Personal Information
- Date of Birth: 08/26/85
- Marital Status: Married
Address
Kamroo Narain Cottage, Beolia, VPO Pujarli, Panthaghati, Shimla HP 171009
Languages
English
Proficient
C2
Hindi
Proficient
C2
Timeline
Territory Head - Alternate Banking Channel & Partnerships
HDFC Bank Ltd.
06.2020 - Current
Senior Relationship Manager - Govt. Banking and TASC
INDUSIND BANK LTD
09.2018 - 04.2020
Branch Manager
ICICI BANK LTD
04.2016 - 09.2018
Teller/Welcome Desk/ PB Sales/PB Authorizer
HDFC BANK LTD
09.2009 - 04.2016
MBA - Finance
Dr. Y S Parmar university
09.2007 - 01/2009
BBA -
Himachal Pradesh University
07.2004 - 04.2007