SWARAJIT Mondal
Mumbai
Summary
Results-driven professional with solid background in national-level leadership and management. Known for driving strategic growth, optimizing operations, and spearheading impactful projects. Focused on team collaboration and achieving results, ensuring adaptability to changing business needs while leveraging strong organizational and leadership skills.
Overview
21
21
years of professional experience
6
6
Certifications
Work History
National Head:Digital Payments & Alternate Channel
IDFC FIRST Bank Limited
Mumbai
02.2017 - Current
- Developed and executed strategic initiatives to drive business growth, market share expansion of Alternate digital payment channel for Rural Banking , leveraging distribution network & Point-of-Sale scaling from 0 to 30,000+ touch-points; processing 10 million transactions, driving revenue growth through team of 135 + officers across PAN India.
- Propelled micro CMS digital solutions, achieving a 15-fold revenue growth & establishing as a flagship product.
- Strengthened relationships with C-Suite executives, fostering collaboration & ensuring all terms met stringent legal guidelines; these efforts minimized potential risks and helped establish a framework for ongoing partnerships that supports operational integrity.
- Developed strategic insights from data analytics identifying emerging trends, leading to the implementation of two new digital payment options (UPI collections & Asset lead generation) that enhanced client engagement and improved service delivery timelines.
- Drove revenue growth through effective sales strategies, pricing models, and founded performance- merit-based evaluation system to assess staff performance.
Senior Manager - Business Development
NATIONAL PAYMENTS CORPORATION OF INDIA
Mumbai
05.2010 - 02.2017
- Spearheaded rollouts for Cheque Truncation System, NACH, IMPS, AePS, BBPS, UPI, and RuPay initiatives for Andhra Bank, Allahabad Bank, Bandhan Bank, United Bank & UCO Bank ensuring seamless project implementations.
- Led the successful rollout of CTS, eNACH, IMPS, BBPS and UPI projects while collaborating with senior officials from RBI-DPSS and NABARD; established strong stakeholder relationships across 8 + banks for seamless implementation.
- Directed efforts for the successful implementation of AePS-PDS interoperability initiatives; engaged with State government officials and sponsor Banks ensuring direct benefits reached over 1 million beneficiaries across East & NE.
- Administer drafting of SOP for all retail payments services for Bandhan & North East Small Finance Bank.
Manager - Operations
TATA INTERACTIVE SYSTEMS
Kolkata
06.2008 - 04.2010
- Implemented and maintained ISO 9001 standards across operations, ensuring efficient service delivery & adherence to regulatory compliance.
Assistant Manager - Product Development
HSBC BANK
Hyderabad
04.2004 - 06.2008
- Executed comprehensive testing protocols for new payment functionalities, including RTGS and Internet Banking; identified critical integration issues during UAT that ensured zero disruptions in service delivery across 15,000+ transactions weekly.
- Analyze client feedback and operational data regularly, identifying key trends that guided improvements in digital payment solutions which resulted in an increase of premium credit card approvals by over 40 %.
Education
MBA - International Business
06.2016 - 09/2019
Skills
Business development and planning
Team building
Strategic account development
Sales strategy development
Excellent communication
Team management
Product knowledge
Team collaboration
B to B sales
Customer acquisition
Client relationship management
Business development and planning
Certification
PMP certification course, KPMG
Awards
- Leadership Award, 2022, For development and successful launch of the Micro CMS solution.
- Regional Winner, 2016, By delivering RuPay debit card issuance projects ahead of schedule, contributing to a total of over 100,000 cards issued within the fiscal year.
- Creative Award, 2012, Engineered the framework and branding for RuPay & awarded by Shri A P Hota.
- Outstanding Contributions, 2010, Implemented the Cheque Truncation System, collaborating closely with stakeholders and achieving a 100% compliance rate within six months of launch; recognized by Shri N R Narayana Murthy.
Timeline
National Head:Digital Payments & Alternate Channel - IDFC FIRST Bank Limited
02.2017 - Current
Indian Institute of Foreign Trade - MBA, International Business
06.2016 - 09/2019
Senior Manager - Business Development - NATIONAL PAYMENTS CORPORATION OF INDIA
05.2010 - 02.2017
Manager - Operations - TATA INTERACTIVE SYSTEMS
06.2008 - 04.2010
Assistant Manager - Product Development - HSBC BANK
04.2004 - 06.2008