Dheeraj Kumar Pandey
Senior Fraud Consultant
Bangalore
Summary
I love to communicate and do this in a consistent and thoughtful way. I value trust, honesty and cooperation. Working with people is a crucial driver. I measure success based on the satisfaction and happiness of the people I work with and for. My style is scientific and analytical. I naturally dedicate myself to building technical expertise. In small groups or independently I am at my best.
Overview
8
8
years of professional experience
4
4
years of post-secondary education
3
3
Certificates
Work History
Lead Analyst , Managed Services
Mobileum Technologies Private Limited
Bangalore
03.2022 - Current
- Serve key customer accounts
- Research product improvements in cooperation with Team Leads
- Meetings with customers worldwide and build strong professional relationships
- Assist customers in getting the most out of our product
- Support Sales with feedback on account status
- Use specialized expertise to advise customers how to handle and control specific fraud challenges
- Analyzing active and passive fraud detections.
Revenue Assurance and Fraud Analyst
Lebara (MVNO Operator)
Chennai
05.2020 - 03.2022
- Perform the RA controls using the revenue assurance tool and identify leakages.
- Analyzing relevant data and producing meaningful reports capturing root cause analysis of the issues identified, magnitude of the issue and the recommending solution for the same.
- Regularly monitoring the fraud alarms, identifying frauds , monitoring trends and executing appropriate action to arrest the fraud.
- Performing proactive payment analysis to identify payment frauds and avoid chargeback losses.
- Identifying different payment frauds like Account Takeover Fraud, Friendly or Chargeback frauds
- DNA Analysis between genuine transactions and disputed transactions.
Process Analyst , FMS
Bharti Airtel Limited
Gurugram
09.2018 - 04.2020
- Created complex rules across PAN India to monitor fraudulent activities.
- Assisted Managers in Rule Optimization and Logic Implementation for Airtel Africa.
- Created monthly/weekly reports and presentation for internal and external meetings.
- Complete UAT for new ROC version from Subex.
Fraud Analyst
Aegis (Now Startek)
Noida
10.2016 - 09.2018
- Monitoring fraud alarms , spike reports and HUR report.
- Analyzing international traffic and extracting fraud cases.
- Successfully Implemented usage limit across PAN Africa.
- Implemented postpaid exposure monitoring report and reported the loop hole areas.
Education
B.Tech - Computer Science And Engineering
Uttarakhand Technical University
Uttarakhand 04.2012 - 03.2016
Skills
Fraud Monitoring
Certification
SQL Certification from HackerRank and Cetpa
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse
Quote
You only have to do a few things right in your life so long as you don’t do too many things wrong.
Warren Buffett
Timeline
Lead Analyst , Managed Services
Mobileum Technologies Private Limited
03.2022 - Current
SQL Certification from HackerRank and Cetpa
10-2021
Revenue Assurance and Fraud Analyst
Lebara (MVNO Operator)
05.2020 - 03.2022
Process Analyst , FMS
Bharti Airtel Limited
09.2018 - 04.2020
Aristocrat Member Certification
07-2018
Overall Performance Certification
12-2017
Fraud Analyst
Aegis (Now Startek)
10.2016 - 09.2018
B.Tech - Computer Science And Engineering
Uttarakhand Technical University
04.2012 - 03.2016
Similar Profiles
Lokesha ShettyLokesha Shetty
Associate Solution Architect at Mobileum Technologies Private LimitedAssociate Solution Architect at Mobileum Technologies Private Limited
Surendranatha Reddy TharigopulaSurendranatha Reddy Tharigopula
Senior Integration Engineer at Mobileum Technology Private LimitedSenior Integration Engineer at Mobileum Technology Private Limited
Vasuda KrishnamurthyVasuda Krishnamurthy
Financial Analyst at EMC SOFTWARE AND SERVICES INDIA PRIVATE LIMITED/Dell, Technologies India Private LimitedFinancial Analyst at EMC SOFTWARE AND SERVICES INDIA PRIVATE LIMITED/Dell, Technologies India Private Limited