DheerajKumar Yadav
Kalyan West
Summary
Dynamic operations leader with extensive experience at Flipkart.com, excelling in last mile delivery and inventory control. Proven track record in enhancing customer experience and achieving service level agreements. Skilled in stakeholder relations and SOP compliance, driving performance improvements across multiple fulfillment centers. Committed to operational excellence and safety standards.
Overview
12
12
years of professional experience
Work History
Cluster Manager-Hyperlocal
Flipkart.com
Mumbai
07.2025 - Current
- Streamlined daily operations across multiple fulfillment centers, enhancing order processing efficiency.
- Led store managers and frontline teams in achieving service level agreements for orders.
- Conducted regular audits to ensure inventory integrity and implemented targeted coaching initiatives.
- Developed launch plans that drove performance metrics across various locations.
- Enforced strict adherence to safety, quality, and budget compliance standards.
- Generated operational and financial reports, providing insights and recommendations to senior management.
Channel Team Leader
Amazon.in
Mumbai
01.2021 - 07.2025
- Managed operations for EDSP Delivery Station and oversaw launch of new site.
- Launched multiple rural locations across Maharashtra, including Dhule, Nashik, Manmad, Malegaon, and Nandurbar.
- Prepared manpower plans and delivery reports to optimize resource allocation.
- Handled over 10,000 orders daily through I.H.S store program in Mumbai.
- Communicated insights from reports to business stakeholders for informed decision-making.
- Collaborated with management to reduce cost per shipment through strategic initiatives.
- Engaged delivery partner stakeholders to streamline operations and enhance collaboration.
- Analyzed performance metrics to identify cost-saving opportunities in station matrix.
Delivery Station Supervisor
Quess Corp
Mumbai
01.2018 - 01.2021
- Working on various delivery channel and stakeholders.
- Handling various edsp station and monitoring customer experience.
- Worked with stakeholders and make them to deliver results as per business standards of Amazon.
- Launching EDSP station's at rest of Maharashtra.
Reliable Soldier
Quess Corp
Mumbai
01.2016 - 01.2018
- Managing roster and people management.
- Running delivery station along with my team and management.
- Prepared reports on the matrix and performance.
- Deep Dive on misses and planned according.
- Focusing on customer experience.
Operation Intern
Amazon.in
Mumbai
06.2014 - 12.2014
- Analyzed operational data to identify process improvement opportunities.
- Launched I.H.S. program across Mumbai and Thane region to enhance service delivery.
- Analyzed operational data to identify areas for improvement within processes.
- Assisted in the implementation of new processes, technologies, and systems related to operations.
- Managed inventory levels by monitoring stock levels and ordering supplies when necessary.
Education
Bachelor of Management Studies -
University of Mumbai
01.2014
K.M Agrawal College
01.2014
Skills
- Operations management
- Last mile delivery
- Dark store operations
- Inventory control
- SOP compliance
- Vendor and stakeholder relations
- Customer experience enhancement
- Safety regulations adherence
Accomplishments
- 1st prize in Business Ques, Falcon Event, 2014, K.M Agrawal College
- 1st prize in Business Tycoons, Falcon Event, 2014, K.M Agrawal College
- 1st prize in Tag of War, Falcon Event, 2014, K.M Agrawal College
- 2nd prize in Drawing, Falcon Event, 2014, K.M Agrawal College
Websites
Languages
- English
- Marathi
- Hindi
Timeline
Cluster Manager-Hyperlocal
Flipkart.com
07.2025 - Current
Channel Team Leader
Amazon.in
01.2021 - 07.2025
Delivery Station Supervisor
Quess Corp
01.2018 - 01.2021
Reliable Soldier
Quess Corp
01.2016 - 01.2018
Operation Intern
Amazon.in
06.2014 - 12.2014
Bachelor of Management Studies -
University of Mumbai
K.M Agrawal College