Dhinesh Kumar
Senior System Engineer
Chennai
Summary
Adept Senior Systems Engineer with a proven track record at EmbedUR Systems India Pvt. Limited, excelling in root-cause analysis and mentoring junior engineers. Skilled in hardware configuration and network protocols, including VLAN, OSPF, and TCP/IP. Achieved substantial reductions in equipment downtime through meticulous troubleshooting and maintenance schedules. Demonstrates exceptional problem-solving abilities and a commitment to enhancing system reliability and performance.
Overview
7
7
years of professional experience
8
8
years of post-secondary education
Work History
Senior Systems Engineer
EmbedUR Systems India Pvt Lmt
Chennai
06.2021 - Current
- Performed root cause analysis to provide resolutions for production issues.
- Mentored junior engineers in advanced concepts, fostering professional development within the team.
- Troubleshot hardware components to identify root causes of malfunctions, reducing equipment downtime substantially.
- Established maintenance schedules for regular system checkups, enhancing overall stability and reliability.
- Conducted end-user reviews for modified and new systems.
- Resolved issues related to operational components for LAN, WAN and voice systems.
- Provided 2nd level technical support and troubleshooting to internal clients.
- Managed and monitored installed systems for highest level of availability.
Hardware and Networking Support Engineer
PS Software Labs
Chennai
01.2019 - 06.2021
- Delivered high-quality remote support services by diagnosing complex problems via phone or web-based tools when necessary.
- Developed clear documentation outlining procedures for troubleshooting common issues, streamlining support processes for technicians and end-users alike.
- Optimized system functionality with routine maintenance, updates, and upgrades of hardware components.
- Improved network performance by troubleshooting and resolving hardware and software issues.
- Monitored networks and network devices to resolve technical problems with a turnaround time of 10 minutes.
- Designed and evaluated WAN and LAN connectivity technologies.
- Analyzed network traffic and performance metrics to optimize system performance.
Desktop Support Engineer
Feastoo Online Service Pvt Lmt
Chennai
06.2018 - 01.2019
- Installed new or upgraded hardware and software and coordinated installation and follow-up with the user to achieve customer satisfaction.
- Enhanced system performance by troubleshooting and resolving software, hardware, and network issues.
- Monitor system performance to maintain system integrity.
- Optimized PC performance through regular updates, patches, and system upgrades.
Education
Bachelor of Science - Computer Science Engineering
Sethu Institute of Technology
Madurai, India 08.2013 - 08.2017
Bachelor of Science - Computer Science
Noble Matric Higher Secondary School
Virudhunagar 01.2008 - 06.2012
Skills
Switches and routers
Root-cause analysis
Hardware configuration
Network Protocols: VLAN,OSPF, BGP, TCP/IP
Firewall : FortiGate
CCNA
Timeline
Senior Systems Engineer
EmbedUR Systems India Pvt Lmt
06.2021 - Current
Hardware and Networking Support Engineer
PS Software Labs
01.2019 - 06.2021
Desktop Support Engineer
Feastoo Online Service Pvt Lmt
06.2018 - 01.2019
Bachelor of Science - Computer Science Engineering
Sethu Institute of Technology
08.2013 - 08.2017
Bachelor of Science - Computer Science
Noble Matric Higher Secondary School
01.2008 - 06.2012
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