DHIRAJ K. BARNAWAR
Front Office & Operation Management
Gurgaon
Summary
Front office/Operation Management personal with over 8 years of experience in the luxury hospitality sector. Demonstrated expertise in managing high-volume operations while delivering superior guest services and maintaining impeccable standards of excellence. Skilled in leading diverse teams, optimizing operational workflows, and enhancing guest satisfaction through strategic foresight and a meticulous approach to problem-solving. Proficient in leveraging technology to boost efficiency and skilled in financial oversight, including budgeting and cost control. A proactive communicator and a dynamic leader, committed to fostering a culture of continuous improvement and team development. Seeking to leverage a robust background in front office & operations to contribute to the success of organization as a Front Office & Operation Management Personal.
Overview
9
9
years of professional experience
Work History
Operations Manager
SALTSTAYZ HOSPITALITY PVT LTD
09.2025 - 02.2026
- Supervise daily operations across all departments to ensure smooth and efficient service delivery
- Develop and implement operational policies and procedures to improve service quality and operational efficiency
- Monitor guest feedback and address issues or complaints promptly and professionally
- Coordinate with department heads to align operational strategies with business goals
- Manage budgets and optimize resources to ensure cost-effectiveness without compromising service
- Ensure compliance with health, safety, and hygiene standards and regulations
- Recruit, train, and evaluate staff performance; foster a positive and service-oriented work environment
- Assist in setting room rates, forecasting occupancy, and contributing to revenue management decisions
- Maintain regular communication with the General Manager regarding performance, issues, and opportunities
- Oversee inventory management, supplier contracts, and procurement in coordination with purchasing
Assistant General Manager (AGM)
The Hosteller Delhi
10.2024 - 06.2025
- Oversee daily operations of the front desk, including check-ins/outs, guest registrations and staff scheduling to ensure efficient service delivery.
- Implemented and managed reservation systems to optimize room occupancy, guest satisfaction, and revenue strategies.
- Train and supervise a diverse team, fostering a collaborative environment that emphasizes quality and continuous improvement.
- Coordinate with various departments to enhance operational efficiency and improve the overall guest experience.
- Handle guest complaints and concerns with a proactive and solution-oriented approach, ensuring guest satisfaction and retention.
- Interacting with decision-making authorities and Owners to enable flawless and continuous work.
- Establishing service criteria and guidelines that serve as the benchmark for outstanding service delivery.
- Conducting focused training sessions that led to NPS and Revinate improvement.
- Assisting in preparing yearly operating budget, capital expenditure, and manpower budgets.
- Preparing and analyzing monthly reports to understand probable causes/factors contributing to guest issues/dissatisfaction and introducing corrective measures and implementing training sessions accordingly.
- Managing Vendor and Service provider relationships while Maintaining meticulous records.
- Functioning as a strategic business leader for property operations.
- Excellent written, communication, interpersonal, liaison, and problem-solving skills with the ability to work in a multicultural environment.
- Supervise F&B Services and ancillary offerings ensuring compliance with company SOPs & high service quality.
Assistant Front Office Manager (HOD)
Cozette Hotel
11.2023 - 09.2024
- Oversee daily operations of the front office department to ensure exceptional guest service and adherence to company policies.
- Implemented and managed reservation systems to optimize room occupancy, guest satisfaction, and revenue strategies.
- Train and supervise a diverse team, fostering a collaborative environment that emphasizes quality and continuous improvement.
- Coordinate with various departments to enhance operational efficiency and improve the overall guest experience.
- Handle guest complaints and concerns with a proactive and solution-oriented approach, ensuring guest satisfaction and retention.
- Interacting with decision-making authorities and Owners to enable flawless and continuous work.
- Establishing service criteria and guidelines that serve as the benchmark for outstanding service delivery.
- Conducting focused training sessions that led to NPS and Revinate improvement.
- Assisting in preparing yearly operating budget, capital expenditure, and manpower budgets.
- Preparing and analyzing monthly reports to understand probable causes/factors contributing to guest issues/dissatisfaction and introducing corrective measures and implementing training sessions accordingly.
- Managing Vendor and Service provider relationships while Maintaining meticulous records.
- Functioning as a strategic business leader for property operations.
- Excellent written, communication, interpersonal, liaison, and problem-solving skills with the ability to work in a multicultural environment.
- Active involvement in drafting SOP's for all sections of the Front Office Department.
Assistant Branch Manager
Go STOPS Picture Palace
05.2023 - 10.2023
- Oversee daily operations at the front desk, ensuring all guest interactions are handled with exceptional service and attention to detail.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Encouraged departmental employees to present a positive, exemplary image to customers.
- Diligently worked with the housekeeper to ensure the commitment to the clean program was implemented successfully in the hotel.
- Officiated morning meetings in absence of the Operation Manager.
- Implemented sales strategies to improve occupancy levels and revenues.
- Introducing process improvements that resulted in responsible luxury along with green initiatives.
- Attended and participated actively in weekly sales strategy meetings.
- Coordinated with various Governmental Agencies concerned with the Airport and maintained liaison with them, thereby ensuring a smooth flow of operations.
- Coordinate guest relations and concierge services, managing a seamless experience from arrival to departure for all guests.
- Develop service standards and create benchmarks to ensure consistent and outstanding service delivery across all operations.
- Collaborate with various hotel departments and external partners to meet and exceed guest expectations.
- Administer night audit procedures, generating accurate revenue and managerial reports to inform strategic decisions.
- Implement an effective filing system, both manual and electronic, maintaining organizational standards and compliance with hotel policies.
- Conduct training sessions for front office staff, HK, F&B Staffs on standard operating procedures, guest handling, and upselling techniques, significantly boosting each departmental revenue sales through strategic upselling.
Front Office Executive
SS Lumina Hotel
02.2022 - 03.2023
- Managed day-to-day operations at the front desk, ensuring efficient handling of guest check-ins and checkouts.
- Handled reservations, provided guest assistance, and responded to inquiries with high professionalism.
- Led high-stakes customer service operations, processing numerous guest requests and issues simultaneously with precision and calm.
- Established rigorous service criteria and guidelines to serve as a template for exceptional guest service delivery.
- Maintained control over departmental expenditures, ensuring all financial activities remained within the allocated budget.
Front Office Supervisor
Marasa Sarovar Premier
02.2021 - 01.2022
- Assisted in the smooth and efficient operation of the front desk, handling guest check-ins and check-outs with attentiveness and accuracy.
- Provided exemplary customer service, addressing guest concerns, and ensuring a memorable stay.
Front Office Supervisor
SS Lumina Hotel
01.2018 - 01.2019
- Assisted in the smooth and efficient operation of the front desk, handling guest check-ins and check-outs with attentiveness and accuracy.
- Improved hotel rating on public review sites increasing guest's loyalty.
- Decreased the number of customer complaints by 50% in six months.
- Developed and maintained strong working relationships with key stakeholders such as corporate guests & travel Agents.
- Organized VIP guest arrangements, collaborated with departments ensuring personalized, seamless & exceptional guest experience.
Senior Front Office Associate
SS Lumina Hotel
01.2017 - 01.2018
- Assisted in the smooth and efficient operation of the front desk, handling guest check-ins and check-outs with attentiveness and accuracy.
Education
Bachelor of Hotel Management - Hotel Management
Tata Institutes of Social Science University
Mumbai, Maharashtra 04.2001 -
Commerce
Tribhuvan University
Nepal 04.2001 -
Matriculation 10th -
Rockvale Secondary Academy
Janakpur Zone, Nepal01-2015
Skills
Guest Relations Management
Team Leadership
Operational Efficiency
Strategic Planning
Financial Oversight
Cost Control
Problem Solving
Training and Development
Communication Skills
Property Management Systems (PMS)
INN KEYS & IDS
Micros
Microsoft Office
Budgeting Software
Customer Relationship Management (CRM)
Microsoft Office Word & Excel
Review minder/Rev Up
Staff management
Business planning
Inventory management
Staff training
Employee motivation
Personal Information
Date of Birth: 23/05/1997
Timeline
Operations Manager
SALTSTAYZ HOSPITALITY PVT LTD
09.2025 - 02.2026
Assistant General Manager (AGM)
The Hosteller Delhi
10.2024 - 06.2025
Assistant Front Office Manager (HOD)
Cozette Hotel
11.2023 - 09.2024
Assistant Branch Manager
Go STOPS Picture Palace
05.2023 - 10.2023
Front Office Executive
SS Lumina Hotel
02.2022 - 03.2023
Front Office Supervisor
Marasa Sarovar Premier
02.2021 - 01.2022
Front Office Supervisor
SS Lumina Hotel
01.2018 - 01.2019
Senior Front Office Associate
SS Lumina Hotel
01.2017 - 01.2018
Bachelor of Hotel Management - Hotel Management
Tata Institutes of Social Science University
04.2001 -
Commerce
Tribhuvan University
04.2001 -
Matriculation 10th -
Rockvale Secondary Academy