Summary
Overview
Work History
Education
Skills
Certification
Representative Clients
Accomplishments
Trainings
Timeline
Generic
DHIVAKAR P

DHIVAKAR P

Bengaluru

Summary

Creative and results-driven Process Automation Professional with 10+ years of progressive experience in managing and delivering intelligent automation and digital transformation projects across supply chain, procurement, and finance domains. Adept at deploying AI/ML, GenAI, RPA, and process optimization strategies to deliver measurable business value. Proven track record in leading cross-functional teams, stakeholder engagement, risk mitigation, and project lifecycle management using Agile and Waterfall methodologies. Seeking to leverage technical acumen and project delivery expertise in a Project Manager role.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Consultant

Accenture
11.2023 - Current
  • Designed and implemented GenAI use cases in supplier registration, achieving potential savings of over 10 FTEs and $2 million in annual cost reductions.
  • Automated validation of 1,000+ unstructured documents, decreasing manual review time by 40% through Gen AI LLM and Document Automation.
  • Led delivery of automation projects for energy client, introducing AI efficiencies and proactive risk mitigation strategies.
  • Served as project interface among clients, internal teams, and stakeholders to ensure seamless communication across geographies.
  • Managed team of six to drive automation initiatives, enhancing operational efficiency and reducing costs for pharmaceutical client.
  • Developed comprehensive project proposals, cost estimates, schedules, and resource plans for successful project execution.
  • Facilitated effective communication through regular meetings and scrum calls among clients, teams, and stakeholders.

Senior Consultant

Ernst & Young
01.2020 - 10.2023
  • Led delivery of RPA and AI/ML projects across Supply Chain, Finance, Marketing, and Customer Development in South Asia Cluster.
  • Delivered €1.5 million Image Analytics product, Share on Shelf, enhancing sales for over 65,000 outlets.
  • Automated task assignment with €50,000 Warehouse Task Assignment product, boosting productivity by 90%.
  • Implemented €50,000 Customer Replenishment System, reducing ordering time by up to 80% for over 6,000 distributors.
  • Deployed Safety Site Video Analytics across 20+ factories, eliminating unsafe behaviors and accidents.
  • Introduced Neo automation product for PO-SO Posting in SAP systems, achieving annual savings of over 5,000 hours.
  • Automated redundant processes generating 100+ FTE benefits and realizing €2 million in savings.
  • Communicated effectively with senior management to convey ideas and recommendations.
  • Led a demand generation campaign across regions with new RPA/ML-ready-to-use products, along with various client workshops.
  • Participating in software evaluation, managing technology vendor selection, and collaborating on the delivery of solutions.
  • Coordinating implementations across technical teams, in partnership with the Corporate Systems PMO, including engineering, global quality assurance (QA), and security organizations.

Senior Associate Consultant

Infosys
05.2018 - 01.2020
  • Proposed anomaly detection platform utilizing ML algorithms in R Studio to analyze data volumes for operational insights.
  • Developed a prototype mobile application to digitize supply chain, enhancing warehouse operations and predictive order fulfillment.
  • Analyzed data and created detailed reports with visuals and drill-through charts using MS PowerBI.

Software Engineer

Accenture Ltd
08.2013 - 05.2016
  • Contributed to Receiving, Inventory Management, and Claims applications support team.
  • Developed automation scripts to minimize manual effort in managing high incident volumes.
  • Managed critical incidents by providing extended support and guidance to a team of 7 members.

Education

MBA - Supply Chain & Operations

Symbiosis Institute of Business Management
Bengaluru
03-2018

B.E - Production Eng.

Madras Institute of Technology, Anna University
Chennai
05-2013

Class XII -

Mount Carmel Matric. Hr. Sec School
Kallakurichi
03-2009

Class X -

Mount Carmel Matric. Hr. Sec School
Kallakurichi
04-2007

Skills

  • Gen AI and hyper automation
  • Robotics process automation
  • Project management and implementation
  • Automation design and optimization
  • Cross-functional team leadership
  • Vendor and stakeholder management
  • Microsoft Office Suite proficiency
  • Business strategy development
  • Problem solving and strategic thinking
  • Client relationship management

Certification

  • Project Management Professional (PMP-In Progress)
  • Azure AI Fundamentals
  • Data science with Python
  • RPA Business Analysis Fundamentals
  • Microsoft PowerBI Fundamentals
  • Infosys Global Agile Certification

Representative Clients

  • Unilever
  • Roche
  • ADNOC
  • ABInbev
  • Walmart
  • Sysco Foods

Accomplishments

  • Awarded 'Champions of the Quarter' for leading key automation initiatives and driving measurable business outcomes
  • Recognized with the 'Kudos Award' by account leadership for consistently delivering high-impact projects
  • Received EY’s 'I Am Exceptional' and 'KUDOS' awards multiple times for outstanding performance and client value delivery
  • Named 'Top Performer of the Month' on several occasions for exceeding project goals and demonstrating leadership excellence
  • Consistently acknowledged by leadership for driving innovation, cross-functional collaboration, and operational efficiency
  • Earned multiple client and internal accolades for proactive problem-solving and delivering automation-led transformation

Trainings

  • Introduction to Generative AI
  • Generative AI for Consultants

Timeline

Consultant

Accenture
11.2023 - Current

Senior Consultant

Ernst & Young
01.2020 - 10.2023

Senior Associate Consultant

Infosys
05.2018 - 01.2020

Software Engineer

Accenture Ltd
08.2013 - 05.2016

MBA - Supply Chain & Operations

Symbiosis Institute of Business Management

B.E - Production Eng.

Madras Institute of Technology, Anna University

Class XII -

Mount Carmel Matric. Hr. Sec School

Class X -

Mount Carmel Matric. Hr. Sec School

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