Playing video games, rafting, camping, cycling camping, cricket
Dhrubojit Gogoi
CSE, Quality Analyst, Team Lead
Delhi,DL
Summary
Organized Team Leader builds positive rapport, inspire trust and guide teams toward achievement of organizational goals. Strong facilitator adept at working cross-departmentally with co-management and top-level leadership. Excellent trainer and mentor.
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level position. Ready to help team achieve company goals.
Overview
4
4
years of professional experience
17
17
years of post-secondary education
1
1
Language
Work History
Team Leader
Saber Technology Pvt Ltd
Delhi, Delhi
07.2021 - 11.2022
- Mentored and guided employees to foster proper completion of assigned duties.
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
- Coached team members in customer service techniques, providing feedback and encouragement toward reaching sales goals.
- Demonstrated knowledge of company mission and goals and mentored employees in reaching objectives aligned with company core values.
- Supported office business development and customer service.
- Initiated timely response to emails, voicemails and written correspondence.
- Optimized customer support by establishing collaborative service environments through targeted operational initiatives.
- Assisted with new hire processing and existing training programs.
- Coordinated weekly meetings for internal and external groups.
- Led team of 32 members while providing exceptional customer service.
- Set up and calibrated machinery to meet specific production requirements.
Quality Analyst
Saber Technology Pvt Ltd
Delhi, Delhi
10.2020 - 07.2021
- Analyzed quality and performance data to support operational decision-making.
- Administered 32 internal quality audits and assessed results to inform corrective action measures.
- Recorded findings of inspection process, collaborating with quality team to implement corrective actions.
- Monitored KPIs to proactively address bottlenecks and quality issues.
- Provided regular updates to team leadership on quality metrics by communicating consistency problems or production deficiencies.
Customer Service Representative
Saber Technology Pvt Ltd
Delhi , Delhi
09.2019 - 10.2020
- Provided primary customer support to internal and external customers.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
Team Member
Arcies E Service
Delhi, Delhi
12.2018 - 07.2019
- Developed strong cooperative relationships with coworkers and managers.
- Sought out ways to go above and beyond job requirements.
- Resolved issues quickly to maintain productivity goals.
Education
Diploma In Computer Science And Engineering - Computer Science
Institute of Electronics And Communication Enginee
Delhi 08.2009 - 01.2014
High School Diploma -
ST. Mary's School
North Lakhimpur, Assam 01.1992 - 03.2004
Skills
Technical Support
Sales expertise
Organization and Time Management
Decision-Making
Staff education and training
Performance improvement
Dependable and Responsible
Interests
Timeline
Team Leader
Saber Technology Pvt Ltd
07.2021 - 11.2022
Quality Analyst
Saber Technology Pvt Ltd
10.2020 - 07.2021
Customer Service Representative
Saber Technology Pvt Ltd
09.2019 - 10.2020
Team Member
Arcies E Service
12.2018 - 07.2019
Diploma In Computer Science And Engineering - Computer Science
Institute of Electronics And Communication Enginee
08.2009 - 01.2014
High School Diploma -
ST. Mary's School
01.1992 - 03.2004