Dhrumil Waghela
Senior Product Manager (Fintech)
Mumbai,India
Summary
Skillset used in a specific manner can gain you Experience and Experience adds value to your Professional Career. Senior Product Manager (Fintech) with 3 years of experience leading product- fintech project designing and implementation of innovative products for unique niches. Creative strategic planner with product value and impact assessment prowess. End-to-end fintech project development through agile approach and successful in bringing products from inception to rollout with efficiency and speed.
Overview
3
3
years of professional experience
6
6
years of post-secondary education
Work History
Senior Product & Process Manager (Vehicle Loans)
ICICI Bank Limited
Mumbai, Maharashtra
12.2019 - Current
- Responsible to design and implement Fintech projects of the bank and ensure timely closure
- Responsible for Operationalizing strategy, Developing Customer Centric Product for ease of business
- Working closely with Executive Directors for Digital projects to enhance uniformity across the organization
- Responsible for end-to-end development of Fintech systems and ensure smooth functionality for front desk executives
- Handled Marketing requirements of PAN India through Mailer and SMS campaigning & tracking the business outcome
- Handling day-to-day Production related issues to ensure smooth flow of loan application to the system
- Evaluate & drive promotional plans to ensure that they are consistent with product line strategy
- Align closely with Customer Service and build a strong customer experience
Preferred Relationship Manager
HDFC Bank Limited
Ankleshwar, Gujarat
04.2019 - 12.2019
- Monitored issues carefully and reached out to customers to provide immediate resolution and maintain satisfaction.
- Generated new business and referral clients in partnership with financial advisors and branch team.
- Managing, Acquiring and Servicing High Net Worth (HNW) Customers of the Bank
- Acquired Basic functional knowledge of banking and its general application, as well as documentation of the Bank
- Achieved Sales targets spread across Liabilities, Retail Assets, Business Banking, Forex, Credit Cards, etc.
- One-point contact for all requirement Ensuring the highest levels of service to the High-Net-Worth customers
Education
MBA - Finance, Marketing, IT, Strategy
Indian Institute of Management, Rohtak
Haryana 08.2017 - 03.2019
Bachelor of Engineering - Mechanical Engineering
Babaria Institute of Technology
Varnama, Vadodara, Gujarat 06.2012 - 06.2016
Skills
Fintech Projects
Agile Methodology
Digital Strategy (Planning and Coordination)
End to End Project Development
Process Improvement
Data Quality Control
Timeline
Senior Product & Process Manager (Vehicle Loans)
ICICI Bank Limited
12.2019 - Current
Preferred Relationship Manager
HDFC Bank Limited
04.2019 - 12.2019
MBA - Finance, Marketing, IT, Strategy
Indian Institute of Management, Rohtak
08.2017 - 03.2019
Bachelor of Engineering - Mechanical Engineering
Babaria Institute of Technology
06.2012 - 06.2016