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Dhruv Gupta
Hotel Manager
178, Malvern Street, Scarborough, ON
Summary
Energetic, communicative and driven Hotel manager with 4+ years of professional experience in dynamic environment. Enthusiastic in delivering a superior service to guests and maintaining excellent relationships with them to encourage repeat business. Having a proven track record of running successful operations that nurture and grow the business, cut costs whilst at the same time maximizing profits by 30%.
Looking to join a reputable and exciting hotel group with progressive atmosphere and have the opportunity to develop an enviable career profile.
Overview
4
4
years of professional experience
5
5
years of post-secondary education
2
2
Languages
Work History
Hotel Manager
The Ved Mantra
Gwalior, MP , India
04.2018 - 02.2022
- Hired and trained new employees, demonstrating best methods for serving clients and guests
- Managed 60+ employees within the Front Office, Housekeeping, Laundry Division F&B, Kitchen with an emphasis on back end house operations
- Launched, maintained and monitored program that played integral part in managing perfection of guest rooms with emphasis on housekeeping and engineering
- Supervised everyday functions of Rooms, Front Office, Guest Services, Restaurant, F&B Sales and Engineering departments
- Managing and setting room rates and retrained staff to Hospitality standards
- Booked large groups for weddings, seminars, conferences and other events, providing best available room rates
- Greeted and assisted guests by gathering information pertaining to reservations or requests.
- Promoted hotel brand by incorporating new social media marketing program, resulting in 25% increase in new business.
- Booked large groups for weddings, seminars, conferences and other events, providing best available room rates.
- Increased customer service ratings through personable service.
Education
B.com -
Jiwaji University, Aditya College
Gwalior, MP , India 08.2008 - 07.2011
Senior Secondary -
Bright Convent Higher Secondary School, MP Board
Gwalior, MP , India 01.2006 - 01.2008
Skills
Strategic planning and analysis
Office and staff streamlining
Communication skills
Quality assurance
Guest experiences
Solution driven
Brand Management
Accomplishments
- Exceeded guest satisfaction scores over 90% in all critical areas
Software
Timeline
Hotel Manager
The Ved Mantra
04.2018 - 02.2022
B.com -
Jiwaji University, Aditya College
08.2008 - 07.2011
Senior Secondary -
Bright Convent Higher Secondary School, MP Board
01.2006 - 01.2008