DHRUVIL GILANI
Summary
Logistics professional with proven history of timely and efficient deliveries. Recognized for strong attention to detail, ensuring accurate order fulfillment and safe transport of goods. Known for teamwork and adaptability, consistently meeting dynamic operational needs with reliability and flexibility.
Overview
7
7
years of professional experience
Work History
Lead – (Hub Operation)
Instakart Services Pvt Ltd (Flipkart)
07.2024 - Current
- Handel's the hub operations team and overall WM
- All type of Operations in the delivery Hub
- Working in ERP Base Software for operation
- RTO & RVP clearance on daily basis
- Performance reports and daily discussion with WMs and HMT team.
- Overall conversion and early morning OFD.
- Hiring of WM and HMT in hub.
- 100% audits , untraceable and losses controlled.
- Roster planning of WM and HMTs.
Area Manager (Operation)
DTDC Express LTD
05.2023 - 07.2024
- Ensure delivery service level and strike rate 100%
- Analysis Service failures and take steps to arrest the same
- Responsible for Branch management & Channel management
- Retrieve, Analyze prepare and present branch level performance at a national level on a weekly basis, Also, drive action points to closure within the stipulated timeline-SLA'S achievement CPS targets, performing RCA and action points to closure within the stipulated timeline-SLA's achievement, CPS targets, Performing RCA and Strategizing mitigation plan
- Develop and implement strategies to optimize branches profitability, including monitoring and analyzing revenue, expense and margins
- Oversee and manage all aspects of the branch's cost control and profit ans loss (P&L) analysis
- Daily Performance Report & discussion at branch level in detail
- Overall FM, MM, LM Operations
- Build and Maintain Strong relationships with clients, addressing their queries, concerns, and service issues promptly and effectively
- Handling B2B, B2C & D2C Clients
- 100% Pick up closure and smooth operation of FM
- Vendor management (LM & FM)
- Air cargo connection and Bags Connection within TAT
- RTO shipments closure and clearance
- Monitoring of Bikers, Vendors, Vehicles and branch manpower productivity on weekly basis
- Effective Cost management and smooth operation
- Manage operational structures, polices & process at Hubs and branches to manage the supply chain operations
- Additionally handling E-commerce vertical from generating revenue to handling operations services from First to Last Mile
- Hands on with 3PL projects under DTDC umbrella
Operation Manager
Grab A Grub Services LTD
01.2022 - 05.2023
- Supervise daily activities of the warehouse, including quality assurance, inventory control, space management, logistic, floor productivity, shipping and customer service
- Schedule and oversee warehouse team to meet the demands of the fulfillment center, and manage the flow and quality or work to maximize efficiency and minimize overtime
- Inspect equipment, tools and machinery regularly, and oversee general maintenance as needed
- Meet regularly with warehouse leads to review, analyze and develop actionable plans for productivity and loss prevention
- Defining the transportation process from FC to delivery SOP'S
- Determining the efficient and cost effective methods of moving goods from one location to another Arranging all the inland transportation of the goods
- Ensure on time and Safety delivery of Jio Marts orders in most cost effective way by optional utilization of resources for city
Manager
Delihivery
06.2021 - 12.2021
- Looking after the operations and complete Kirana model of Gujarat
- Maintaining the closure of the assigned Dcs at the rider level
- Handling the team of 15 Fleet on streets who on-boards the Kirana stores from the field
Fleet Manager
Swiggy
12.2017 - 06.2020
- Ensure on time performance of operations
- Do Daily RCA on delivery performance on a daily & weekly basis
- Implement all new tech & operations related changes on ground
- Ensuring no orders gets loss assigned Hub
- To make on one every week with all delivery executive to improve their performance
- Team Management, Training and Development Hub
- Continuous Process Improvement and Adherence of Quality Standards at all time
- Fieldvisit every week zone wise of Delivery executive grooming
- Maintaining Average SLA one wise
- Track & improve performance of Delivery Executive
- Ensuring Customers are always delighted by checking the complaints
- Ensuring all the delivery executive don't face any issues on field
- Closing all the task assigned by operations manager in given time
Education
Bachelors of Commerce -
Gujarat University
Ahmedabad12.2017
Skills
- Store Management
- E-Commerce Master
- Customer Management
- Material Management
- Team Work
- Relationship
- Operations Management
Keyresponsibilityarea
Ensure smooth customer relationship activity and build a strong customer loyalty base., Staff hiring, training monitoring and problem solving.
Itcredentials
- MS-Office (Word, Excel, PowerPoint)
- Internet Fundamentals
Industrypreference
- FMCG
- Supply Chain Management
- Operation
Personal Information
- Date of Birth: 06/14/96
- Nationality: Indian
- Marital Status: Single
Personal Qualifications
Bachelors of Commerce from Gujarat University.
Timeline
Lead – (Hub Operation)
Instakart Services Pvt Ltd (Flipkart)
07.2024 - Current
Area Manager (Operation)
DTDC Express LTD
05.2023 - 07.2024
Operation Manager
Grab A Grub Services LTD
01.2022 - 05.2023
Manager
Delihivery
06.2021 - 12.2021
Fleet Manager
Swiggy
12.2017 - 06.2020
Bachelors of Commerce -
Gujarat University
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